Ratings based on 455 Verified Reviews

4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Blood on my sheets...

Posted Sep 18, 2017
There was blood on our sheet when we went to get in bed so after that lil experience, I couldn't get over it. Not even blood after washing- fresh but dried blood.
4 out of 5
Recommended
for Everyone
by A verified traveler

Just one drawback

Posted Sep 15, 2017
Pros: Terrific location, clean and quiet, very pleasant and helpful staff.
Cons: Information before check-in regarding spa tubs and difficult access to tub/shower.
This hotel is well located, terrific staff, clean and quiet. The only drawback is that the shower/tubs in (some) rooms (possible only on the first floor) have a very high tub side with faucets placed in a manner that deters easy entry into the tub for those with less agility than we once had. Perhaps if you ask for a room without a spa tub or for a regular walk in shower, you will be very happy with this choice of hotel. It would be helpful if the hotel would inquire of those making reservations through AARP whether they want an easy access shower or a spa tub. Otherwise it was a very pleasant facility.
Comment from Hotel Management
Sep 17, 2017 by Brittany Gifford, Hotel Management
Thank you for taking the time to share your review of our hotel. I am so glad that you had a pleasant stay with us. It is wonderful to hear that you found our location to be great and that it suited your travel needs. Our staff really is terrific as they take great pride in their work in providing our guests with exceptional accommodations. I am very sorry to hear that you had some difficulty with the tub in your suite. All of our suites are equipped with a two-person Whirlpool Jacuzzi tub in a garden style. Unfortunately the design can be cumbersome for those who have more limited mobility. We do have a suite which is more accessible, with bars to assist in entry and exit and a more shallow design. If you are looking to stick to our suites, be sure to inquire about the accessible option. Otherwise, our standard rooms are all equipped with an over sized walk in shower that is easily accessible. Thank you for your feedback. I hope that we can welcome you back again in the future! Sincerely, Brittany Gifford Guest Services Coordinator
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and clean

Posted Aug 30, 2017
Only the jacuzzi door kept on falling off and the bathroom door was stuck a little
Comment from Hotel Management
Sep 5, 2017 by Brittany Gifford, Hotel Management
Thank you for taking the time to review out hotel! I am so happy that you found our property to be nice and clean during your stay. Our housekeeping staff works very hard to ensure comfortable and relaxing accommodations for all of our guests. I am unsure about your comment regarding the Jacuzzi door as our Jacuzzi tubs do not have a door attached to them. I would love to discuss this matter with you further so I have more information and can share your comments with our maintenance department. This will also help us determine which bathroom door was sticking a little during your stay as we would like to address this as well. Please feel free to contact me at the hotel directly. Otherwise, I am glad that you enjoyed your stay with us. We appreciate your business and we hope to welcome you back again in the future! Sincerely, Brittany Gifford Guest Services Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 30, 2017
Pros: Nice, clean, modern
Cons: Size of breakfast room.
Very good Experience. We would definitely go back.
Comment from Hotel Management
Sep 1, 2017 by Brittany Gifford, Hotel Management
Thank you for taking the time to leave us a review. I am so glad that you had a good experience with us. Returning guests are such a great compliment to the service we provide. I am happy that you enjoyed our clean and modernly designed guest rooms. I am sorry that you felt our breakfast area was not adequate. We thank you for your business and look forward to seeing you again the next time you are in town! Sincerely, Brittany Gifford Guest Services Coordinator
3 out of 5
Recommended
for Everyone
by A verified traveler

Near to shops and activities

Posted Aug 26, 2017
My experience was good no problem . I enjoy my stay on my next visit I will be staying there too.
Comment from Hotel Management
Sep 1, 2017 by Brittany Gifford, Hotel Management
Hello Paul, Thank you for taking the time to write us a review! I am so glad to hear that you had a great stay with us! Returning guests are a huge compliment to the service we provide. I am glad that our convenient location worked well for your travel needs. We look forward to seeing you the next time you're in town! Sincerely, Brittany Gifford Guest Services Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 20, 2017
Gréât stay, Nice breakfast... the pool close at 9pm ... many store near by
Comment from Hotel Management
Aug 20, 2017 by Brittany Gifford, Hotel Management
Thank you for taking the time to review our hotel. I am so pleased to see that you had a great stay with us. Our hot breakfast buffet is just right for getting your day started. I am glad that our location suited your needs. We are very close to many locally owned businesses, as well as the large factory outlet malls of Lake George. We appreciate you taking the time to leave us your feedback and look forward to seeing you again in the future! Sincerely, Brittany Gifford Guest Services Coordinator
3 out of 5
Recommended
for Everyone
by A verified traveler

It's ok, but not a lot of decent choices in this a

Posted Jun 30, 2017
Breakfast was good, but hotel is older and the shower/tub area had a lot of mold.
Comment from Hotel Management
Jul 6, 2017 by Brittany Gifford, Hotel Management
Thank you for taking the time to review our hotel. I am glad to hear that you enjoyed our hot breakfast buffet served from 6am to 10am each morning. Thank you for your comments regarding the shower and tub area in your room. I have shared these comments with our housekeeping and maintenance departments so that they may correct this issue immediately. I apologize that you did not find your room in perfect condition. If you should want to discuss this matter further, please feel free to contact the hotel directly. We appreciate you business and we hope that you will give us another try the next time you are in the are to see how we have improved. Thank you and we hope to see you again soon! Sincerely, Brittany Gifford Guest Services Coordinator
5 out of 5
Recommended
for Families
by A verified traveler

Posted Jun 28, 2017
A little high priced. But we were surprised how nice and clean the room was
Comment from Hotel Management
Jun 29, 2017 by Rachel, Hotel Management
Thank you for the review. I am glad that you had a great stay with us. I am sorry that you thought the price was high. It is nice to hear that you found the room to be clean. Our housekeepers take pride in maintaining a clean property for our guests to enjoy. I hope you enjoyed our hot breakfast buffet that is served daily from 6:00 am to 10:00 am. We look forward to your next visit! Sincerely, Rachel Duell Front Office Manager
5 out of 5
by A verified traveler

Posted Jun 18, 2017 on Hotels
i enjoyed my stay very much
Comment from Hotel Management
Jun 26, 2017 by Kristen, Hotel Management
Thank you for taking the time to review us. It looks as though you had an excellent stay with us recently. Our staff tries to make our guests feel as though they are with friends. They also take pride in maintaining a clean property for our guests to enjoy. I do hope that you asked for recommendations on things to do in the area. The staff has eclectic tastes and could recommend something for everyone. I hope that you were able to kick back and relax in our indoor pool. We look forward to seeing you again soon! Sincerely, Rachel Duell Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Vermont

NIce place to stay near Lake George

Posted Jun 2, 2017
Pros: Friendly, helpful staff and clean facility
Cons: Not a thing. It was perfect.
Location: Since this is in Queensbury, it's a great place to stay for shopping and the restaurants are all very good. We recommend Jack's Bistro.
We rented 2 rooms for the 4 of us. It was a girls' get-away night and we wanted a location near the malls in Lake George. This place was perfect and very affordable. That means more $ to shop! The rooms were spotless, and the breakfast had an amazing variety of goodies offered. The staff were super friendly and helpful. In fact, my friends fell in love with their pillows so went down to ask the manager where they could buy similar ones. Wouldn't you know it? The manager sold them each a new pillow from their stockroom. Now that's exceptional service. We'd go back in a heartbeat.
Comment from Hotel Management
Jun 4, 2017 by Brittany, Hotel Management
Hello Mena, Thank you so much for taking the time to review our hotel! I am so glad to see that you had a perfect stay with us! It is great that you found your guest rooms to be spotless! Cleanliness is something we are known for. I am happy to hear that you enjoyed our hot breakfast buffet. We try to keep it well stocked with a little bit of something for everyone because after all, breakfast is the most important meal of the day! Our new pillows have become quite the hot commodity! We've had to keep a plethora of fresh pillows in stock due to the high demand for purchasing them! I'm so glad your friends were able to get a few. It is so nice to hear when guests are so pleased with their stay that they would come back in a heartbeat. That is one of the greatest compliments we can receive as it shows our hard work pays off! We look forward to seeing you again the next time you are in town! Thank you for your business! Sincerely, Brittany Gifford Guest Services Coordinator