Ratings based on 1,151 Verified Reviews

4.2 out of 5
81% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Easy place to stay

Posted May 30, 2017
Just great value to launch any business trip from!
Comment from Hotel Management
Jun 1, 2017 by RobertO, Hotel Management
Thank you for your review!!
4 out of 5
Recommended
for Everyone
by A verified traveler from NZ

easy walking distance to town centre

Posted May 27, 2017
Pros: location, room type, view, facilities
Cons: shower ran hot and cold randomly
Location: close to town centre and thus close to everything Q'town has on offer
pleasant enjoyable stay,would definitely recommend
Comment from Hotel Management
May 29, 2017 by RobertO, Hotel Management
Thank you for your review. We appreciate your feedback . Thank you!
3 out of 5
Recommended
for Everyone
by A verified traveler

Handy to town, excellent staff

Posted May 20, 2017 on Wotif
Pros: as above
Cons: as above also the breakfast could be improved, not as good as Oriental Parade Copthorne.
Found hotel easily, close to town only a 5 min walk. Excellent staff, very helpful. Rooms tidy but a bit tatty - bathroom had peeling paint. Overall feeling of needing some cosmetic assistance! Central venting system is very noisy, but it got turned off at 10pm.
Comment from Hotel Management
May 23, 2017 by Robert, Hotel Management
Thank you for your comments we will attend to the paint straight away and apologies for the inconvenience
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place, even better view

Posted May 18, 2017
Easy to deal with, nothing was a problem...look forward to returning (soon)!
Comment from Hotel Management
May 21, 2017 by RobertO, Hotel Management
Thank you for your review . I am happy to hear you enjoyed your stay with us . Thank you .
4 out of 5
Recommended
for Everyone
by A verified traveler from Uphill, Somerset UK

Lovely Views - Close to Town Centre

Posted May 17, 2017 on Lastminute
Pros: Close to town centre and lovely views
Cons: The soap in the gent's toilets off the restaurant had run out which I reported three times. Don't know if it did get filled up as we had left
Location: Found a bar that had live music which was very good
This was the start of our trip to South Island New Zealand. We chose it as it have lovely views and was close to town centre
Comment from Hotel Management
May 19, 2017 by RobertO, Hotel Management
Thank You for your review & comments, we appreciate your feedback . I hope you have a very enjoyable trip of the South island .
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 16, 2017 on Wotif
Great hotel, close to the centre. Only negative was lack of hotel parking which was also charged extra.
Comment from Hotel Management
May 18, 2017 by Robert, Hotel Management
Thanks for your comments appreciate the feedback on car parking.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Auckland

Great location

Posted May 14, 2017
Pros: Location, clean and friendly staff. Free carparking on side roads.
Cons: Free Wifi in rooms. Only available in foyer which meant lots of people hanging out in the foyer....not a lot of ambience...just people on phones.
Location: Queenstown Gardens close by, access to Frankton cycle and walking track down side streets, relatively steep hill walk to/from town, but only 5 mins.
Well located on Frankton side of Queenstown, so easy access for business I had over there. Nice walks directly from hotel, and easy access down hill to Queenstown.
Comment from Hotel Management
May 17, 2017 by RobertO, Hotel Management
Thank you for your review Cherryl . I hope you enjoyed your time in Queenstown .
3 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Comortable

Posted May 14, 2017 on Wotif
Pros: comfort
Cons: Instructions for location of rooms
Location: I flew in for an event over night so did not have time to do any activities
Good location, comfortable. Staff were not so helpful when trying to locate room. I say "In TRYING"because myself and two other guests were completely confused with the instruction's given in regards to how to get to our rooms. One lady was in tears at the elevator because she was totally lost. When we went back to the lobby (which was difficult in it self) we were again given confusing verbal instructions, that were difficult to understand.
Comment from Hotel Management
May 15, 2017 by RobertO, Hotel Management
Michelle, I shall follow up on this . Thank you for your comments . This Hotel is made up of several blocks and we are always trying to make signage and instructions easy to follow. I appreciate your feedback ,Thank you .
5 out of 5
Recommended
for Everyone
by A verified traveler from Christchurch

Business Trip

Posted May 5, 2017 on Wotif
Pros: The food, the bath and the comfort
Location: Depending on the time of year...snow, sun and lots of fun
Lovely staff, ordered room service - WOW!! The gnocchi was the best I've ever had....made me want to stay another night! First time I've ever rung the restaurant to compliment and I order room service very often. Close to town centre and very easy to access.
Comment from Hotel Management
May 7, 2017 by RobertO, Hotel Management
Thank You very much Rach . Really happy to hear you enjoyed your stay with us & I will certainly also pass on your feedback to our staff . Thankyou
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

Lovely view of the lake

Posted Apr 30, 2017 on Wotif
A great hotel. Spacious room with lovely view of the lake. Quiet location just a short walk into the centre of Queenstown.
Comment from Hotel Management
May 4, 2017 by Robert, Hotel Management
Lovely thank you for your kind words and glad you enjoyed your stay