Mountain view
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Reviews of Marina Apartments Element Escapes

4.5 out of 5
Marina Apartments Element Escapes
875 Frankton Rd, Frankton, Queenstown

Reviews

8.6

Excellent

Rating 10 - Excellent. 85 out of 156 reviews" "
Rating 8 - Good. 47 out of 156 reviews" "
Rating 6 - Okay. 13 out of 156 reviews" "
Rating 4 - Poor. 7 out of 156 reviews" "
Rating 2 - Terrible. 4 out of 156 reviews" "

9.0/10

Cleanliness

7.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Rodney

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Lucy on Mar 25, 2024
Thanks for your review

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was exactly what we needed.Next time I would choose an apartment with a view.The surrounding area was lovely and a great area to walk.Scenery was beautiful and easy access to airport and town by bus . Enjoyed our stay and would definitely stay there again.I would also recommend to friends and family.
Stayed 3 nights in Mar 2024
Response from Lucy on Mar 18, 2024
Thank you so much for your wonderful review! We're thrilled to hear that our apartment met your needs during your stay. Your feedback about choosing an apartment with a view next time is duly noted, and we'll do our best to accommodate your preferences in the future.We're delighted that you enjoyed the lovely surrounding area and found it to be perfect for walks. It's fantastic to hear that you appreciated the beautiful scenery and found the transportation options convenient for accessing both the airport and town.We can't wait to welcome you back for another enjoyable stay, and we truly appreciate your recommendation to friends and family. Please don't hesitate to reach out if there's anything we can do to make your next stay even more memorable.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and apartment. Lots and lots of space in the room and a wonderful balcony with great views of the area. Cooking was easy, layout was wonderful. It’s a bit of a way from Queenstown, but then you’re safe from its bustle.
Stayed 3 nights in Feb 2024
Response from Lucy on Feb 25, 2024
Thank you for leaving us a wonderful review - glad to hear you loved everything about the apartment!

10/10 Excellent

Siew Hwee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment is spacious with a very nice view of the lake and mountains. The kitchen is fully furnished. Besides the kitchen wares and cutler, they also provide salt, pepper and cooking which is the basic condiments of cooking
Stayed 4 nights in Nov 2023
Response from George on Nov 29, 2023
Thank you for your feedback, we are glad you enjoyed the apartment, especially the fully-appointed kitchen. It was our pleasure to host you and we hope we can host you again in the future.Thanks again,Element Escapes Queenstown

8/10 Good

Jacqueline

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed staying in this property, comfortable with ample spaces, complete with full kitchen and a good view at the front. Hassle free checking in and out. Will definitely love staying again next time. Highly recommended
Stayed 4 nights in Nov 2023
Response from Lucy on Nov 12, 2023
Thanks for taking the time to leave us a great review - glad to hear you enjoyed your stay with us!

10/10 Excellent

zylma

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
A very well-equipped and clean apartment. We feel at home, located in a magnificent location close to everything. Highly recommended especially for a long stay vacation.
Stayed 7 nights in Oct 2023
Response from Lucy on Oct 25, 2023
Thanks for the 5 star review! Glad you loved everything about the apartment!

10/10 Excellent

Shane

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was in a convenient location, very tidy and quiet. Great views from the apartment with easy access to the water front for walks.
Stayed 5 nights in Sep 2023
Response from Lucy on Oct 3, 2023
Thanks for leaving us a great review - glad to hear you enjoyed the convenient location!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Lucy on Sep 26, 2023
Thanks for the 5 star review!

10/10 Excellent

Samuel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 16 nights in Aug 2023
Response from Lucy on Sep 26, 2023
Thanks for the 10/10 review!

10/10 Excellent

bodiene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Lucy on Sep 26, 2023
Thanks for leaving us such a great review!

8/10 Good

Bashar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice view. Spacious. Nice walk track next to it. Bus Stop in front by the main road. Toilets a bit dated. Needs updating. Toilet paper was terrible like sandpaper. We had to buy toilet paper.
Stayed 4 nights in Jul 2023
Response from Lucy on Jul 25, 2023
Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed the nice view, spaciousness and the convenience of the nearby walk track and bus stop.As for the toilet paper, we want to assure you that we value your comfort and hygiene. We typically use a great quality product of toilet paper to ensure a pleasant experience for our guests. We're sorry to hear that the toilet paper provided during your stay did not meet your expectations. We appreciate your feedback, and we will take this into consideration to ensure that we provide the best possible amenities for our guests.

10/10 Excellent

Francois

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and calm, with a great view of The Remarkables. We took all our meals outside on the terrasse. The only down was a missing remote for the TV in the bedroom.
Response from Lucy on Feb 7, 2023
Great to hear you enjoyed your stay with - thanks for letting us know about the tv remote, this has now been resolved.

6/10 Okay

Venkata

Disliked: Staff & service
Bad accommodation
Not a great accommodation. Not given lake view Basic ironing not a standard accessory Sick was partial block. Never stay again Lease than 3 star accommodation
Stayed 4 nights in Nov 2022
Response from Lucy on Nov 14, 2022
Sorry to hear you didn't enjoy your room type - you did indeed book our basic studio room which do not have lake views (this is detailed in the listing description).

4/10 Poor

Nelson, East Lindfield

Traveled with family
Disliked: Cleanliness, staff & service
strong unpleasant smell in the room.
Stayed 7 nights in Sep 2022
Response from Lucy on Oct 3, 2022
Sorry to hear this - we pre check all rooms & this wasn't noticed, we would have been more than happy to move you to another room if you had made contact with us.

10/10 Excellent

Andrew

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful Waterfront property with amazing views. Close to airport. Parking on site. Clean & spacious apartment. Access to apartment details arrived after we tried to check in. On telephoning was given access details. Would definitely stay again.
Stayed 4 nights in Sep 2022
Response from Lucy on Sep 20, 2022
Thanks for leaving us a great review - glad to hear you enjoyed everything the apartment & location has to offer.

10/10 Excellent

Luiza

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great with a lot of space, clean and everything new. The location was very convenient with a big shopping area 3 min away and close to the snow field of choice. A bit further from Queenstown centre but once you know where to park in Queenstown and what are the times to avoid the drive then that is not a problem.
Stayed 3 nights in Jul 2022
Response from Lucy on Jul 19, 2022
Thanks for leaving us a great review - glad you enjoyed your stay!

10/10 Excellent

Zifa

Stayed 4 nights in Jun 2022
Response from Lucy on Jul 5, 2022
Thanks for the 10/10 review!

10/10 Excellent

Darren

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, location was awesome and right on the lake
Stayed 2 nights in Dec 2021
Response from Lucy on Apr 26, 2022
Great to hear you enjoyed your stay!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and spacious.
Lovely apartment and well-appointed generally. Comfy beds nice linen, amazing location and views - very homely. Only things for improvement would be the lighting is very dull throughout so makes it difficult for reading and it would be nice to leave a bit more tea or tea bags given we had paid for three nights and only had enough for one night. Our friends in a studio room only had one pillow each on a King-size bed - no spares - no ironing board and no soap in the soap bottle in the shower. Also they were positioned right next to a family with young children and very little sound-proofing meant they were woken early by the young children running about in the hallway outside their door. Just little things but its details. Location out of the main township is superb - nicely positioned between there and the Remarkables and Five Mile shoppong centre and the close proximity of the excellent Bobatshed cafe is a definite plus.
Stayed 3 nights in Apr 2022
Response from Lucy on Apr 19, 2022
Thanks very much for your detail review Jennifer - great to hear you enjoyed your stay with us!

10/10 Excellent

Bhupendra

Liked: Amenities, property conditions & facilities
Stayed 4 nights in Jan 2022

4/10 Poor

Paora

Disliked: Amenities, property conditions & facilities
Stayed 6 nights in Dec 2021

10/10 Excellent

Murali K

Traveled with family
Liked: Cleanliness, room comfort
Everything was amazing especially the view and the location.
Stayed 6 nights in Dec 2021

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
good place,location,big unit, good view,clean,safe
Stayed 4 nights in Jul 2021
Response from Lucy on Jul 25, 2021
Thanks for leaving us a great review!

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Big unit,good view,clean,location
Stayed 3 nights in Jul 2021
Response from Lucy on Jul 25, 2021
Great to hear you loved the apartment!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
No reception on site but they were responsive to email queries
Stayed 6 nights in Jul 2021
Response from Lucy on Jul 18, 2021
Great to hear the team were quick to respond to all your queries.

8/10 Good

Peter

Liked: Cleanliness, room comfort
Needs emergency contact numbers
Lovely location. Only issue, and fortunately it turned out to be minor, was we lost power on Sunday morning. Called the number and sent an email and got NO response. Fortunately someone was on site cleaning an apartment and I literally bumped into him looking for a fuse box. Would not have been nice with now power overnight
Stayed 4 nights in May 2021
Response from Lucy on May 18, 2021
Thanks for your review. Sorry to hear the power tripped during your stay. We were made aware of this as soon as it happened & staff arrived on site very promptly and resolved the issue. Sorry to hear your call was not answered, we were mid way through resolving the issue. We are always contactable 24/7, however, on the odd occasion when we are resolving an urgent matter, we will make contact after.

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
Great location, great view, great size for family. Unfortunately the master bed was like sleeping on a concrete floor. Aircon could do with a service as real noisey but not a big deal. If they sort the bed would stay again
Stayed 7 nights in Apr 2021
Response from Lucy on May 18, 2021
Thanks for your review! Sorry to hear you found the bed to be uncomfortable, we do ensure all bedding/mattress toppers are of the highest of quality.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome place to stay for a family, very convenience and big space . Will back again for sure .
Stayed 4 nights in Apr 2021
Response from Lucy on May 4, 2021
Thats so great to hear! Glad you enjoyed everything the apartment has to offer - welcome back anytime!

10/10 Excellent

ANTHONY

Traveled with family
Liked: Cleanliness, room comfort
Great spot
A beautiful place to stay. Handy for bus in and out of town, very comfortable with ensuite for all and great beds. All home comforts were there. Thanks!
Stayed 2 nights in Jan 2021
Response from Lucy on Jan 26, 2021
Thanks for leaving us a lovely review Anthony! Great to hear you enjoyed the apartment has to offer!

10/10 Excellent

Elle

Liked: Cleanliness, amenities, property conditions & facilities
Overall a totally impressive experience pricewise & value for money...definitely would recommend website for range of options & credibility on quality. Marina Shore Apartments will definitely see me again..& again. Only possible neg...Queenstown Lake track runs past your patio in ground level..but slight intrusion is beaten off by value for money on awesome apartment
Stayed 4 nights in Nov 2020
Response from Lucy on Nov 24, 2020
Thanks for leaving us a great review Elle! Welcome back anytime.

10/10 Excellent

Sharon

Liked: Cleanliness, room comfort
Great spot
Close to central Queenstown (by car) but far enough away to be more relaxing. Very comfortable and handy to have a microwave and access to washing machines.
Stayed 3 nights in Oct 2020
Response from Lucy on Oct 20, 2020
Great to hear you enjoyed everything the apartment has to offer!

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from lucy on Feb 4, 2020
Thanks for the 5/5!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Fantastic view. Great amenities
Stayed 7 nights in Dec 2019
Response from Lucy on Jan 6, 2020
Thank you for leaving us a great review!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay clean, heaps room. Staff very helpful
Stayed 4 nights in Dec 2019
Response from Lucy on Dec 29, 2019
Thanks for leaving us a great review! Glad you enjoyed your stay with us!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport and Queenstown. Lovely views and quiet.
Stayed 4 nights in Oct 2019
Response from Lucy on Nov 4, 2019
Thank you for leaving us a great review.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the property has plenty of parking and is quiet. I thought a hairdryer in apartment 101A would be good. The bathroom could probably do with a good clean with a tooth brush especially the shower area and tiles and pull down seat in the disabled bathroom
Stayed 5 nights in Oct 2019
Response from Lucy on Nov 4, 2019
Thanks for your comments, I will pass on to the team.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Well priced. Lucy and Luke take great care with making guest feel special. Thank you.
Stayed 3 nights in Oct 2019
Response from Lucy on Oct 22, 2019
Thank you for leaving us a great review - much appreciated! Welcome back anytime :)

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Toilets in the second bedroom needs to work well. Other than that it’s good. 😀😀
Stayed 4 nights in Aug 2019
Response from Lucy on Sep 2, 2019
Thanks for letting us know - will get maintenance to have a look :)

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For 6 people the property needs a few more items of cutlery/crockery. View from our room was nothing like the brochure
Stayed 6 nights in Jul 2019
Response from Lucy on Jul 26, 2019
Thanks for leaving a review, additional cutlery/crockery is something we will look into. As noted on the listing and confirmations, there is ongoing construction work at a nearby development which does effect views.

8/10 Good

Tirawat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Lucy on Jul 13, 2019
Thanks for leaving a great review!

10/10 Excellent

Tirawat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Lucy on Jul 9, 2019
Thank for leaving a great review score!

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the windows need mosquito screens.
Stayed 2 nights in Feb 2019
Response from Lucy on Jun 5, 2019
Thank you for suggestion - we will look in this.

10/10 Excellent

Cuc, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Lucy on May 2, 2019
Thank you for leaving a great review!

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities
Modern apartment that had everything you needed right on the waterfront.
Stayed 3 nights in Mar 2019
Response from Lucy on Apr 29, 2019
Thank you for leaving a great review.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartments are modern, clean and well appointed. I was happy with the amenities like free clothes washing, heated bathroom floor, good size and comfortable.
Stayed 3 nights in Apr 2019
Response from Lucy on Apr 9, 2019
Thank you for leaving such a lovely review. Glad you enjoyed all the comforts of the apartment.

10/10 Excellent

John R., St. Louis

Magnificent
This apartment near the Queenstown City Center is superb. It can sleep a family of 4 and is close to grocery, restaurants, and, shopping. Very clean and nicely appointed. They are strict with check-in and check-out but that Can be flexible based on your needs - just be sure to communicate with the management. Über will pick you if needed, but everything is within walking distance. My son and I loved the views from the balcony - breathtaking!
Stayed 3 nights in Feb 2019

10/10 Excellent

Farina, Cronulla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well appointed but the only cooking facilities were a microwave. When booking a studio apartment, I had expected a hotplate of some kind. Otherwise the bed was comfy, there was enough space and the shower was great.
Stayed 2 nights in Mar 2019
Response from Lucy on Mar 26, 2019
Hi Farina, Thanks for leaving a review. Glad you enjoyed your stay.

10/10 Excellent

Harpal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Lucy on Mar 18, 2019
Thank you for giving us a 10/10!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about it! will definitely come back 👍👍👍
Stayed 4 nights in Jan 2019
Response from Lucy on Jan 22, 2019
Thank you for such a lovely review! Welcome back anytime.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The view was amazing. Great location and nice modern apartment. Loved the fire place.
Stayed 4 nights in Jan 2019
Response from Lucy on Jan 16, 2019
Thanks for lovely such a great review.