Posted Sep 30, 2014 on Wotif
Facilities: Nice ; Value: Excessive; Service: Unhelpful, Lacking; Cleanliness: Clean, Neat;
Not 5 star by a long shot
Comment from Hotel Management
Sep 30, 2014
You actually purchased a "room only" deal. Despite this you were offered to upgrade your booking to include meals when you arrived. We treat all guests with the same 5-star hospitality that has exeeded Qualmarks recent review requirements, regardless of how they made their booking. We remember you and object to any inference that we treated you different than any other guest. The only thing we are left with to possibly presume is that this is more due to your own personal self-esteem issues.