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Room type

Deluxe Room

Max Occupancy: 2 guests (up to 1 child)

Family Room

Max Occupancy: 4 guests (up to 3 children, 1 infant)

Get an overview of this hotelFamily-friendly hotel with full-service spa and restaurant

VIP Room Upgrades & More


This family-friendly Queenstown hotel is located near the airport, within 1 mi (2 km) of SKYCITY Wharf Casino, Kiwi and Birdlife Park, and Skyline Gondola. Steamer Wharf and Creative Queenstown Arts & Crafts Market are also within 1 mi (2 km).

Hotel Features

Along with a full-service spa, this hotel has a restaurant and an indoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include an outdoor pool, a health club, and a bar/lounge.

Room Amenities

All 175 rooms offer free WiFi, 24-hour room service, and minibars. Guests will also find coffee makers, free newspapers, and in-room massages.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Heritage Queenstown features an indoor pool and an outdoor pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and high-speed wireless Internet access is complimentary.

This 4.5-star property offers access to a 24-hour business center and meeting rooms. Event facilities measure 3079 square feet (286 square meters). This luxury hotel also offers a health club, a spa tub, and a sauna. Onsite self parking is complimentary.

Heritage Queenstown has designated areas for smoking.

  • 24-hour business center 
  • 24-hour front desk 
  • Airport transportation (surcharge) 
  • Babysitting or childcare (surcharge) 
  • Bar/lounge 
  • Barbecue grill(s) 
  • Pool umbrellas 
  • Breakfast available (surcharge) 
  • Free newspapers in lobby 
  • Computer station 
  • Conference space size (feet) - 3079 
  • Conference space size (meters) - 286 
  • Designated smoking areas 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-in 
  • Fireplace in lobby 
  • Free self parking 
  • Free WiFi 
  • Full-service spa 
  • Garden 
  • Gift shops or newsstand 
  • Health club 
  • Indoor pool 
  • Laundry facilities 
  • Library 
  • Luggage storage 
  • Meeting rooms 
  • Multilingual staff 
  • Number of buildings/towers - 4 
  • Number of floors - 4 
  • Number of meeting rooms - 3 
  • Outdoor pool 
  • Porter/bellhop 
  • Restaurant 
  • Safe-deposit box at front desk 
  • Sauna 
  • Ski storage 
  • Spa services on site 
  • Spa treatment room(s) 
  • Spa tub 
  • Television in lobby 
  • Tennis on site 
  • Total number of rooms - 175 
  • Tours/ticket assistance 
  • Wedding services 

Family Friendly Amenities

  • Babysitting or childcare (surcharge)  
  • Free Wi-Fi  
  • In-room childcare (surcharge)  
  • Indoor pool  
  • Laundry facilities  
  • Outdoor pool  


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking

Room Amenities

  • Bathrobes 
  • Blackout drapes/curtains 
  • Coffee/tea maker 
  • Free newspaper 
  • Free toiletries 
  • Cribs/infant beds available 
  • Daily housekeeping 
  • Free WiFi 
  • Hair dryer 
  • In-room childcare (surcharge) 
  • In-room massage available 
  • In-room safe 
  • Iron/ironing board 
  • Minibar 
  • Pay movies 
  • Room service (24 hours) 

Where to Eat

Breakfast is available for a surcharge each morning.

Mackenzies Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

24-hour room service is available.

Nearby Things to Do

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Downhill skiing nearby 
  • Snowboarding nearby 
  • Snowshoeing nearby 
  • Kayaking nearby 
  • Sailing nearby 
  • Rafting nearby 
  • Bicycle rentals nearby 
  • Scooter/moped rentals nearby 
  • Hiking/biking trails nearby 
  • Mountain biking nearby 
  • Parasailing nearby 
  • Skydiving nearby 
  • Ecotours nearby 
  • Ski lessons available nearby 
  • Ski equipment rental shops nearby 
  • Segway rental/tour nearby 

Spa Services

The onsite spa has massage/treatment rooms. Services include massages, facials, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

  • Steam room in spa 
  • Body scrubs 
  • Aromatherapy treatments 
  • Ayurvedic treatments 
  • Sauna in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Braille or raised signage 
  • Accessible path of travel 
  • Accessible bathroom 
  • Roll-in shower 
  • Accessible parking 
  • In-room accessibility 

Hotel Policies


Check-in time starts at 2 PM


Check-out time is 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children under 13 years old stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 45 per night.
  • Cribs (infant beds) are available.

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: NZD 31 for adults and NZD 15.5 for children (approximately)
  • Deposit: NZD 50 per night
  • Rollaway bed fee: NZD 45 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

Children 13 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Free Wireless Internet Access

Book a stay in a 3-Bedroom Villa and receive free wireless Internet access of up to 500mb per 24 hours.

Must book a 3-Bedroom Villa to qualify. Offer applies to Wi-Fi only. Guests will need to organize an Apple AirPort at the front desk.

National Rating

Official New Zealand Rating provided by Qualmark®

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

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