Get an overview of this hotelFamily-friendly hotel with full-service spa and restaurant

Popular property highlights

Free self parking
Free WiFi
Restaurant
Outdoor pool
24-hour business center

Location

This family-friendly Queenstown hotel is located near the airport, within 1 mi (2 km) of SKYCITY Wharf Casino, Kiwi and Birdlife Park, and Skyline Gondola. Steamer Wharf and Creative Queenstown Arts & Crafts Market are also within 1 mi (2 km).

Hotel Features

Along with a full-service spa, this hotel has a restaurant and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a spa tub are onsite.

Room Amenities

All 175 rooms offer free WiFi, 24-hour room service, and minibars. Other amenities available to guests include coffee makers, free newspapers, and in-room massages.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Heritage Queenstown features an outdoor pool and a health club. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4.5-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 3079 square feet (286 square meters) include a conference center. This luxury hotel also offers a spa tub, a sauna, and spa services. For a surcharge, a roundtrip airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

Heritage Queenstown has designated areas for smoking.

  • Express check-in 
  • Barbecue grill(s) 
  • Library 
  • Bar/lounge 
  • Babysitting or childcare 
  • Elevator/lift 
  • Full-service spa 
  • 24-hour front desk 
  • Spa treatment room(s) 
  • Porter/bellhop 
  • Restaurant 
  • Meeting rooms 3 
  • Tours/ticket assistance 
  • Free self parking 
  • Dry cleaning/laundry service 
  • Free WiFi 
  • Sauna 
  • Babysitting or childcare (surcharge) 
  • Health club 
  • Outdoor pool 
  • Computer station 
  • Safe-deposit box at front desk 
  • Conference space size (meters) - 286 
  • Spa services on site 
  • Ski storage 
  • Terrace 
  • Luggage storage 
  • Breakfast available (surcharge) 
  • 24-hour business center 
  • Concierge services 
  • Conference space size (feet) - 3079 
  • Gift shops or newsstand 
  • Conference center 
  • Designated smoking areas 
  • Pool umbrellas 
  • Laundry facilities 
  • Spa tub 
  • Total number of rooms - 175 
  • Television in common areas 
  • Number of floors - 4 
  • Number of buildings/towers - 4 
  • Wedding services 
  • Airport transportation (surcharge) 
  • Garden 
  • Tennis on site 
  • Multilingual staff 
  • Free newspapers in lobby 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Free Wi-Fi  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Room Amenities

  • Pay movies 
  • Room service (24 hours) 
  • Air conditioning 
  • Minibar 
  • Coffee/tea maker 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • In-room massage available 
  • In-room childcare (surcharge) 
  • Iron/ironing board 
  • In-room safe 
  • Free WiFi 
  • Blackout drapes/curtains 
  • Free newspaper 
  • Daily housekeeping 
  • Free cribs/infant beds 
  • Rollaway/extra beds (surcharge) 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning.

Mackenzies Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

24-hour room service is available.

Nearby Things to Do

An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby 
  • Golfing nearby 
  • Parasailing nearby 
  • Mountain biking nearby 
  • Snowshoeing nearby 
  • Skydiving nearby 
  • Downhill skiing nearby 
  • Rafting nearby 
  • Bicycle rentals nearby 
  • Ecotours nearby 
  • Segway rental/tour nearby 
  • Ski lessons available nearby 
  • Ski equipment rental shops nearby 
  • Hiking/biking trails nearby 
  • Kayaking nearby 
  • Sailing nearby 
  • Scooter/moped rentals nearby 

Spa Services

The onsite spa has massage/treatment rooms. Services include massages, facials, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

  • Sauna in spa 
  • Steam room in spa 
  • Body treatments 
  • Body scrubs 
  • Facial treatments 
  • Aromatherapy treatments 
  • Ayurvedic treatments 
  • Massages 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • Roll-in shower 
  • In-room accessibility 

Hotel Policies

Check-in

Check-in time ends at midnight

Check-in time starts at 2 PM

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance to get details.

Check-out

Check-out time is 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 45 per night.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

You'll be asked to pay the following charges at the property:
  • Deposit: NZD 50 per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: NZD 31 for adults and NZD 15.5 for children (approximately)
  • Airport shuttle fee: NZD 27 per person (one way)
  • Rollaway bed fee: NZD 45 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Heritage Hotel Queenstown
  • Heritage Queenstown
  • Queenstown Heritage
  • Heritage Queenstown Hotel Queenstown
  • Queenstown Heritage Hotel
  • Heritage Queenstown Hotel

We should mention

Children 13 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Free Wireless Internet Access

Book a stay in a 3-Bedroom Villa and receive free wireless Internet access of up to 500mb per 24 hours.

Must book a 3-Bedroom Villa to qualify. Offer applies to Wi-Fi only. Guests will need to organize an Apple AirPort at the front desk.

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.


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