Get an overview of this hotelFamily-friendly hotel with full-service spa and restaurant


This family-friendly Queenstown hotel is located near the airport, within 1 mi (2 km) of SKYCITY Wharf Casino, Kiwi and Birdlife Park, and Skyline Gondola. Steamer Wharf and Creative Queenstown Arts & Crafts Market are also within 1 mi (2 km).

Hotel Features

Along with a full-service spa, this hotel has a restaurant and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a spa tub are onsite.

Room Amenities

All 175 rooms offer free WiFi, 24-hour room service, and minibars. Other amenities available to guests include coffee makers, free newspapers, and in-room massages.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Heritage Queenstown features an outdoor pool and a health club. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and high-speed wireless Internet access is complimentary.

A 24-hour business center is on site at this 4.5-star property. Event facilities measure 3079 square feet (286 square meters). This luxury hotel also offers a spa tub, a sauna, and spa services. Onsite self parking is complimentary.

Heritage Queenstown has designated areas for smoking.

  • Spa services on site 
  • Spa tub 
  • Free newspapers in lobby 
  • Fireplace in lobby 
  • Babysitting or childcare (surcharge) 
  • Breakfast available (surcharge) 
  • Bar/lounge 
  • Restaurant 
  • Airport transportation (surcharge) 
  • Total number of rooms - 175 
  • Elevator/lift 
  • Safe-deposit box at front desk 
  • 24-hour front desk 
  • Porter/bellhop 
  • Multilingual staff 
  • Number of floors - 4 
  • Dry cleaning/laundry service 
  • Laundry facilities 
  • Ski storage 
  • Garden 
  • Concierge services 
  • Full-service spa 
  • Free WiFi 
  • Computer station 
  • Luggage storage 
  • Express check-in 
  • Tennis on site 
  • Gift shops or newsstand 
  • Spa treatment room(s) 
  • Terrace 
  • Free self parking 
  • Conference space size (feet) - 3079 
  • Sauna 
  • Number of buildings/towers - 4 
  • Barbecue grill(s) 
  • Wedding services 
  • Health club 
  • Tours/ticket assistance 
  • Designated smoking areas 
  • Pool umbrellas 
  • Library 
  • 24-hour business center 
  • Conference space size (meters) - 286 
  • Outdoor pool 
  • Television in common areas 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Free Wi-Fi  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Cribs/infant beds (complimentary)  


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking

Room Amenities

  • Pay movies 
  • Room service (24 hours) 
  • Minibar 
  • Coffee/tea maker 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • In-room massage available 
  • In-room childcare (surcharge) 
  • Iron/ironing board 
  • In-room safe 
  • Free WiFi 
  • Blackout drapes/curtains 
  • Free newspaper 
  • Daily housekeeping 
  • Free cribs/infant beds 

Where to Eat

Breakfast is available for a surcharge each morning.

Mackenzies Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

24-hour room service is available.

Nearby Things to Do

An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Downhill skiing nearby 
  • Snowboarding nearby 
  • Snowshoeing nearby 
  • Rafting nearby 
  • Kayaking nearby 
  • Sailing nearby 
  • Mountain biking nearby 
  • Bicycle rentals nearby 
  • Scooter/moped rentals nearby 
  • Hiking/biking trails nearby 
  • Parasailing nearby 
  • Skydiving nearby 
  • Ecotours nearby 
  • Ski lessons available nearby 
  • Ski equipment rental shops nearby 
  • Segway rental/tour nearby 

Spa Services

The onsite spa has massage/treatment rooms. Services include massages, facials, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

  • Steam room in spa 
  • Body scrubs 
  • Aromatherapy treatments 
  • Ayurvedic treatments 
  • Sauna in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 


To make special requests for accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • Roll-in shower 
  • In-room accessibility 

Hotel Policies


Check-in time ends at midnight

Check-in time starts at 2 PM


Check-out time is 10 AM

Payment types


  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


You'll be asked to pay the following charges at the hotel:
  • Deposit: NZD 50 per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: between NZD 18 and NZD 31 per person (approximately)
  • Airport shuttle fee: NZD 27 per person (one way)
  • Rollaway beds are available for an additional fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Heritage Queenstown
  • Queenstown Heritage
  • Heritage Queenstown Hotel Queenstown
  • Queenstown Heritage Hotel
  • Heritage Queenstown Hotel
  • Heritage Hotel Queenstown

We should mention

Children 13 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Free Wireless Internet Access

Book a stay in a 3-Bedroom Villa and receive free wireless Internet access of up to 500mb per 24 hours.

Must book a 3-Bedroom Villa to qualify. Offer applies to Wi-Fi only. Guests will need to organize an Apple AirPort at the front desk.

National Rating

Official New Zealand Rating provided by Qualmark®

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

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