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Expedia Verified Reviews
Excellent!
4.4 of 5 guest rating
Room type Options Nightly price Book
Family Room
355 square feet
1 King Bed and 2 Twin Beds 2 King Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Other room types
Studio Suite, Lake View
474 square feet
1 King Bed 2 Twin Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Suite, 2 Bedrooms, Lake View
947 square feet
2 King Beds 4 Twin Beds
(Extra beds available: Crib)
Room sleeps 5 guests
(up to 4 children)
Select dates to see price
Studio Suite
474 square feet
1 King Bed 2 Twin Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 3 children)
Select dates to see price
Deluxe Room
279 square feet
1 King Bed 2 Twin Beds
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Suite, 2 Bedrooms
947 square feet
2 King Beds 4 Twin Beds
(Extra beds available: Crib)
Room sleeps 5 guests
(up to 4 children)
Select dates to see price
Executive Deluxe Room
431 square feet
1 King Bed 2 Twin Beds
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Deluxe Room, Lake View
279 square feet
1 King Bed 2 Twin Beds
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price

Get an overview of this hotel
4.5-star family-friendly hotel near Queenstown Gardens

Popular property highlights

Free self parking
Free WiFi
Restaurant
Outdoor pool
24-hour business center

Location

This family-friendly Queenstown hotel is located near the airport, within 1 mi (2 km) of Steamer Wharf, Creative Queenstown Arts & Crafts Market, and Queenstown Mall. Queenstown Gardens and Skyline Gondola are also within 2 mi (3 km).

Hotel Features

A restaurant, an outdoor pool, and a health club are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a spa tub, and a sauna are onsite.

Room Amenities

All 175 rooms offer free WiFi, 24-hour room service, and refrigerators. Other amenities available to guests include minibars, free newspapers, and in-room massages.

Languages Spoken

  • English

Show all languages

Renovations & Closures

The property will be renovating from 29 April 2019 to 24 June 2019 (completion date subject to change). The following areas are affected:

  • Guestrooms
  • Hallway

During renovations, the hotel will make every effort to minimize noise and disturbance.

Hotel Amenities

Hotel Amenities

In addition to an outdoor pool, Heritage Queenstown provides a health club, a spa tub, and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

A 24-hour business center is on site at this 4.5-star property. Event facilities measuring 3079 square feet (286 square meters) include a conference center. This luxury hotel also offers a library, a terrace, and tour/ticket assistance. Complimentary self parking is available on site.

Heritage Queenstown has designated areas for smoking.

  • Express check-in
  • Barbecue grill(s)
  • Library
  • Bar/lounge
  • Elevator/lift
  • 24-hour front desk
  • Porter/bellhop
  • Restaurant
  • Meeting rooms
  • Tours/ticket assistance
  • Free self parking
  • Dry cleaning/laundry service
  • Free WiFi
  • Sauna
  • Babysitting or childcare (surcharge)
  • Health club
  • Outdoor pool
  • Computer station
  • Safe-deposit box at front desk
  • Conference space size (meters) - 286
  • Ski storage
  • Terrace
  • Luggage storage
  • Breakfast available (surcharge)
  • 24-hour business center
  • Concierge services
  • Conference space size (feet) - 3079
  • Gift shops or newsstand
  • Conference center
  • Designated smoking areas
  • Ballroom
  • Pool umbrellas
  • Laundry facilities
  • Spa tub
  • Total number of rooms - 175
  • Television in common areas
  • Number of floors - 4
  • Number of buildings/towers - 4
  • Wedding services
  • Garden
  • Multilingual staff
  • Free newspapers in lobby

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • French
  • Spanish

Parking

Free self parking

Room Amenities

Heritage Queenstown offers 175 air-conditioned accommodations with minibars and safes. Televisions come with pay movies. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. This Queenstown hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary newspapers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • Free newspaper
  • Air conditioning
  • Refrigerator
  • Minibar
  • Free WiFi
  • Daily housekeeping
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • In-room massage available
  • Iron/ironing board
  • In-room safe
  • Pay movies
  • Free cribs/infant beds
  • Room service (24 hours)

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.

Mackenzies Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

24-hour room service is available.

Nearby Things to Do

An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Parasailing nearby
  • Mountain biking nearby
  • Skydiving nearby
  • Downhill skiing nearby
  • Rafting nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Segway rental/tour nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

Check-in time ends at midnight

Check-in time starts at 2 PM

Check-out

Check-out time is 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 45 per night.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 50 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 31 for adults and NZD 15.5 for children (approximately)
  • Rollaway bed fee: NZD 45 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Heritage Hotel Queenstown
  • Heritage Queenstown
  • Queenstown Heritage
  • Heritage Queenstown Hotel Queenstown
  • Queenstown Heritage Hotel
  • Heritage Queenstown Hotel

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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