Ratings based on 2,441 Verified Reviews

4.5 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Nice a hotel. Not to far from the center of town.

Posted May 22, 2017
Stayed here for our honeymoon. We had a beautiful view of Lake Wakatipu. Nice location. We're glad we stayed here!
Comment from Hotel Management
May 26, 2017 by -, Hotel Management
Good afternoon Chris, Thank you for taking the time to offer your feedback following your stay at the Heritage Queenstown. We were all delighted to hear you enjoyed stay and hope your honeymoon celebration in Queenstown was a memorable experience. We hope to welcome you back in the near future. Kind regards Luke Thorne Duty Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very comfortable space with friendly staff

Posted May 21, 2017
Location: Excellent location above the lake with a good view of the mountains across the lake.
The room was very pleasant, with extra space and a large sofa -- the food, both at dinner and the breakfast buffet, excellent -- and the staff friendly and helpful.
Comment from Hotel Management
May 26, 2017 by -, Hotel Management
Good afternoon, Thank you for your kind words on your stay at Heritage Queenstown. We are delighted to hear you enjoyed your stay and that our team provided you with the high levels of service we pride ourselves on. Your kind words will be passed on to the whole team. We hope we can welcome you back to the hotel in the not so distant future. Kind regards, Luke Thorne Duty Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from auckland

Great hotel, beautiful views and ideal location

Posted May 14, 2017
Great hotel, ideal location, only downfall was the bar staff didn't know how to make the drinks in the menu!
Comment from Hotel Management
May 19, 2017 by -, Hotel Management
Good afternoon Chloe, Thank you for taking the time to offer your honest feedback. Your comments will be passed on to the Heads of Department for follow up respectively. We hope you enjoyed your stay, and we look forward to welcoming you back in the near future Kind regards Luke Thorne Duty Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Waikato, North island NZ

excellent hotel with wonderful views.

Posted May 13, 2017
Pros: the friendly staff and the hotel in general
Cons: couldn't find any fault
Location: location was close to town, only a walk away and close to great activities
had a great time , hotel room was nice and roomy and exceptional staff who were only too happy to help and talk to.
Comment from Hotel Management
May 19, 2017 by -, Hotel Management
Good morning David, Thank you for taking the time to offer your positive feedback following your recent stay with us at the Heritage Queenstown. We are delighted to hear you enjoyed your stay and that our team provided you with the high levels of service that we pride ourselves on. Thank you again for your kind works, they will be passed on to all our team members. We hope to see you again in the near future. Kind regards Luke Thorne Duty Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Southland

A nice hotel but a bit tired looking

Posted May 12, 2017
A pleasant stay. Nice toiletries. Buffet breakfast was ok but nothing special. Comfy bed. Everything just looks a bit tired.
Comment from Hotel Management
May 19, 2017 by -, Hotel Management
Good morning Rachel, Thank you for your feedback following your stay at the Heritage Queenstown. Your comments will pass on to our team leaders. We all hope you enjoyed your stay and we look forward to welcoming you back again soon. Kind regards Luke Thorne Duty Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Comfortable but lake view would've been better

Posted May 10, 2017
Pros: Comfortable large room and bathroom.
Cons: Some amenities like a razor and toothpaste, they had everything else covered though. Heated swimming pool? The room seemed a bit dry at night.
Location: It's a little bit away from the centre of town, but not too far from the lake, walking distance as long as everyone is fit and able.
We pretty much instantly regretted not getting a lake view room, but the room was comfortable. I would prefer a firmer mattress myself though. Check-in was easy and car parking was sufficient during our stay, so we could go from our car to the room completely under cover. The room was well cleaned during the day and reasonably quiet at night. The door could let a bit of light in from the hallway at night though. The toilet seat wasn't properly installed (as a male) as it wouldn't stay up, going number 1 was a bit frustrating at times.
Comment from Hotel Management
May 19, 2017 by -, Hotel Management
Good morning David, Thank you for taking the time to leave your honest feedback following your recent stay. I was most concerned to learn you first regretted your room allocation. At any time our guests wish to upgrade to a room with a view of the lake, our Front Office team are more than happy action any room requests. Thank you again for your feedback, your comments will be passed on to our Head of Departments. We hope you enjoyed you stay overall and we look forward to welcoming you back to the hotel in the not so distant future. Kind regards, Luke Thorne Duty Manager
4 out of 5
by A verified traveler from Auckland

A little tired

Posted May 7, 2017
Pros: Excellent staff. Good car parking. Superb views.
Cons: Needs updating.
Location: About 20 mins walk from downtown which meant area was quiet
Booked a junior suite . Impression was that it needed updating.
Comment from Hotel Management
May 11, 2017 by -, Hotel Management
Good afternoon Peter, Thank you for comments and feedback from your recent stay at Heritage Queenstown. We all hope you enjoyed your stay, and we look forward to welcoming you back in the near future. Kind regards Luke Thorne Duty Manager
3 out of 5
by A verified traveler from Marlborough

Nice hotel. Close to Queenstown. noisy at night

Posted Apr 30, 2017
Pros: Room comfort, breakfast, closeness to town
Cons: Need a new menu, if you could provide meals like the heritage in Cromwell you would be excellent
Location: Well placed for activities
Disappointed with the food, thought the evening meal was poor quality. also the $50 hold on credit card which still has not been refunded after 6 days. apart form that and the noise of traffic at night we enjoyed our stay.
Comment from Hotel Management
May 11, 2017 by -, Hotel Management
Good afternoon Paul, Thank you for taking the time to offer your honest feedback. We take all our guest feedback seriously and your comments will be passed on to our Management Team. We hope you enjoyed your stay in Queenstown. Kind regards Luke Thorne Duty Manager
2 out of 5
by A verified traveler from Christchurch

Over priced for what it is

Posted Apr 26, 2017
Pros: The staff were friendly
Cons: The price needs to reflect the condition - the condition of this hotel is very poor and needs an update.
We stayed at the Heritage over Easter, there were other options that were cheaper but further away from the main city. We chose the Heritage for its location and high rating at the time. When we got there is was very disappointing - everything is really old and out of date. For what they charged and what they delivered we won't stay here again.
Comment from Hotel Management
May 5, 2017 by -, Hotel Management
Good evening Emma, Thank you for offering your honest feedback following your stay. We take all guest feedback and comments seriously as this helps us to recognise areas of our product and services to improve. Our hotel tries to personify a traditional alpine lodge with the building style and decor attributing to the hotels’ theme. This is nicely complimented with our position overlooking the lake and the snow-capped mountains during the winter time. Most of our guest enjoy the style of the hotel and take home good memorable experiences. I am pleased to report we are in the final planning stages of updating the property by installing air-conditioning for all Heritage Queenstown rooms and suites. Commencement of this project is expected to be within the second quarter of 2017. I apologise your stay did not meet expectations; your comments will be passed on to our management for further review. I sincerely hope we have the opportunity to welcome you back in the near future. Kind regards, Luke Thorne Duty Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Enjoyed!

Posted Apr 24, 2017
We enjoyed our stay and the room is huge. It's a bit walk to the city center. Took a bit time when checking in.
Comment from Hotel Management
May 4, 2017 by -, Hotel Management
Good evening Maria, Thank you for taking the time to offer your honest feedback from your stay. We hope you enjoyed your stay with us and hope we have to opportunity to see you again. Kind regards Luke Thorne Duty Manager