Ratings based on 2,061 Verified Reviews

4.5 out of 5
87% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Jun 17, 2018
Lovely staff and very helpful. The view can not be missed. Only problem we had was the mattress must have been a bit older as it was soft you’d sink into a hole. My husband has a bad back so that took a bit of a toll. However everything else about our stay was great.
Comment from Hotel Management
Jun 17, 2018 by Duty Manager , Hotel Management
Good Evening, Thank you for taking the time to leave feedback on your recent stay with us. It is great to hear you enjoyed your stay overall. I wish you ahd told us about the mattress during your stay as we could have done something to help resolve the situation. I do hope we can welcome you again in the future. Kind Regards, Emma Jubb
5 out of 5
by A verified traveler from Sydney

Posted Jun 7, 2018
Lovely warm hotel with great views. Staff were great and attentive! Went for my partners birthday and were treated great. Would recommend!!!
Comment from Hotel Management
Jun 9, 2018 by Emma ubb, Hotel Management
Good Afternoon Elouise, Thank you for taking the time to leave feedback on your recent stay with us. I am happy to hear you enjoyed your stay and partners birthday! I will pass your comments over to our staff. We hope to welcome you again soon. Kind Regards, Emma Jubb Duty Manager
5 out of 5
by A verified traveler from Sydney, Australia

Posted Jun 6, 2018
Lovely - staff helpful - would definitely recommend
Comment from Hotel Management
Jun 9, 2018 by Emma Jubb, Hotel Management
Good Afternoon Helen, Thank you for your feedback, it is wonderful to hear you enjoyed your stay with us and I will pass you kind words onto the rest of the team. I hope we can welcome you again soon Kind Regards, Emma Jubb Duty Manager
4 out of 5
by A verified traveler from south australia

Posted Jun 5, 2018
great views from room but was a bit noisy could hear next doors tv
Comment from Hotel Management
Jun 9, 2018 by Emma Jubb, Hotel Management
Good Afternoon Wendy, Thank you for leaving feedback on your recent stay with us here at Heritage Queenstown It is great to hear you enjoyed your stay overall, in particular the wonderful views. I will pass your feedback onto our senior management team. I hope we can welcome you again in the future, Kind regards Emma Jubb Duty Manager
5 out of 5
by A verified traveler

Posted May 29, 2018
The location is great, in walking distance to town and in a quiet place with great mountain and lake view. The staff is really helpful and welcoming. Great that i had the VIP benefits of drinks and wine.One area that may need improvement is the internet speed. Great stay overall!
Comment from Hotel Management
Jun 2, 2018 by Emma Jubb, Duty Manager , Hotel Management
Good Evening Richard, Thank you for taking the time to leave feedback on your recent stay at Heritage Queenstown. I am happy to hear you enjoyed your stay overall and I hope we can welcome you back again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Great view.

Posted May 28, 2018
Thank you to the staff for the nice gesture to upgrade the room when she know that my wife and me are on our honeymoon.
Comment from Hotel Management
Jun 2, 2018 by Emma Jubb, Duty Manager , Hotel Management
Good Evening Ben, Thank you for taking the time to leave feedback on your recent stay, I am glad to hear you and your wife enjoyed your honeymoon! We hope to welcome you again soon
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely Stay and Pleasant Staff's!

Posted May 25, 2018
It was so comfortable staying at the Heritage. Kudos to Essi the bartender!
Comment from Hotel Management
Jun 2, 2018 by Emma Jubb, Duty Manager, Hotel Management
Good Evening, Thank you for your feedback, it is always great to hear such great comments about our staff and I will pass your kind words onto Essi. I am glad you enjoyed your stay and "I hope we can welcome you back again soon
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland New Zealand

Awesome Hotel with great views

Posted May 11, 2018
It Was and amazing hotel I’ll definitely stay there again. Close to everything staff very helpful The pools and gym facilities were really good.
Comment from Hotel Management
May 13, 2018 by Emma Jubb, Hotel Management
Good Evening, Thank you for taking the time to review your recent stay with us here t the Heritage Queenstown. It is great to hear you enjoyed your stay and the facilities we have on offer. It is always nice to hear positive feedback on the team and I will be sure to pass your kind words on to them. I hope we can welcome you back again in the near future! Kind Regards, Emma Jubb Duty Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Only drawback is distance to town.

Posted May 3, 2018
Walkable, but a hike. But for that, I'd rate it Excellent.
Comment from Hotel Management
May 4, 2018 by Henry, Hotel Management
Dear Charles, Thank you for your time reviewing your recent stay with us. Though the Heritage Queenstown is situated on a hill, yet in turn, that rewarded us with a stunning view of Lake Wakatipu and the Remarkable range I'll ensure to pass on your kind words to the team. Thank you very much, we are looking forward to hosting you again in the nearest future. Yours sincerely, Henry Nguyen Duty Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Great spot to relax

Posted Apr 30, 2018
I've stayed here multiple times and it's always been pleasant. It's probably one of the only hotels that has actual outside parking which is nice. The rooms are also lovely and the beds are super soft. Most of the rooms also have a great view (unless you get stuck with a first floor inside room, then you get to stare at the pool or main building which isn't that great). Overall, wonderful place to stay. Super friendly staff and very close to the city and lake.
Comment from Hotel Management
May 4, 2018 by Henry, Hotel Management
Dear Andrew, Thank you for taking the time to leave your feedback following your recent stay. I am delighted to hear that you enjoyed your stay and that our team provided you with the high levels of service that we pride ourselves on. I will pass on your wonderful comments. I hope we can welcome you back to the hotel in the not so distant future. Kind regards, Henry Nguyen Duty Manager