Ratings based on 327 Verified Reviews

4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from USA

Nice room, but small

Posted Nov 21, 2017
Pros: Location was great. Walking distance to most attractions, downtown and restaurants.
Our room was nice, but small. Very little space for our suitcases. Our room was on the side of the hotel (it was suppose to be garden view, but the area was under construction) and there was very little natural light that came in the window. As a result it always seemed very dark in our room. The bathroom had recently been updated, so it was very nice.
Comment from Hotel Management
Dec 4, 2017 by Manager - Lomond Lodge, Hotel Management
Hi Steve we appreciate you taking the time to share your feedback - we completed a full upgrade of all the bathrooms which was extremely well received and they are now much more guest friendly with excellent water pressure and have a more modern feel. However, the rear garden was also included in the maintenance but was not completed on time, due to contractor delays - we are pleased to confirm we have now finished it and it looks great, however we are sorry it was under construction during your stay. We do hope you may plan on a return visit to Queenstown as we would be happy to host you again. Thanks again for staying and we hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Outstanding staff

Posted Nov 11, 2017
Great location, walking distance to Queenstown's restaurants and shops. Room had all the necessary amenities and more - appreciated the comfortable beds, ability to make hot tea, and heat lamp in the bathroom. Balcony with beautiful lake view was our go to spot for enjoying wine in the evenings and coffee in the mornings. What really stood out for us was the outstanding staff who went over and beyond to help us when we were overcharged by our taxi driver from the airport. Highly recommend Lomond Lodge - will be staying here again on our return to Queenstown!
Comment from Hotel Management
Dec 4, 2017 by Manager - Lomond Lodge, Hotel Management
Thanks for sharing your feedback - we do have a wonderful team of people and they genuinely enjoying assisting the guests who come to stay at the Lodge - so thanks for your comments we will definitely share them with the team at this weeks staff meeting!
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Great location, close to everything

Posted Sep 10, 2017
Handy location with a shared kitchen for cooking meals. A great spot for fellow skiers, or tourists.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 3, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from matamata NZ

Great position

Posted Aug 26, 2017
Great lodge staff very friendly and helpful. Awesome position to town and although there's only 4 or 5 parking spaces they provide a carpark that's only a minute away. Our room looked out to the gondolas and culd see skydivers beautiful view.
Comment from Hotel Management
Sep 5, 2017 by Lomond Lodge Manager, Hotel Management
Hi Debra thanks for taking the time to share your thoughts after your recent stay with us. Great to know you had a fabulous time in Queenstown and we look forward to hosting you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Mackay, QLD. Australia

I shall be back

Posted Aug 16, 2017
This season I travelled without the family (but with a large group of friends) so booked a room here just for myself on the lake side. Extremely happy with every aspect, to the point I shall stay here again when I return. Facilities, staff, location - Perfect.
Comment from Hotel Management
Aug 22, 2017 by Lomond Lodge Manager, Hotel Management
Thanks for sharing your feedback Evo - that is for us the ideal outcome, you aim to return and we look forward to hosting you again soon!
4 out of 5
by A verified traveler from Melbourne, Australia

Warm comfortable room

Posted Jul 30, 2017
Arrived after check-in had finished (6.30pm) and key with instructions left for us - easy to follow, and room was warm when we arrived. Very cosy and comfortable. The only downside is that it was really noisy from street traffic and our room was next to a communal kitchen which was also noisy from other guests. The staff let us store our luggage after check-in until 5pm which was good as we had a late flight.
Comment from Hotel Management
Aug 22, 2017 by Lomond Lodge Manager, Hotel Management
Thanks Jen for your comments. Sorry to hear you experienced some traffic noise, as Man Street is normally a very quiet area. Apologies for that. We are pleased you felt well looked after though and that you made use of our luggage store before heading home on the new night flights out of Queenstown airport. We hope to host you again next time you are visiting town.
4 out of 5
Recommended
for Everyone
by A verified traveler from Christchurch

Lovely staff

Posted Jul 23, 2017
Pros: Handly location and friendly staff and good facilities
Cons: Check heat pump as it seemed to be making possbily more noise than it should have. Check shower door as the water seems to spill out onto the floor
Location: Town is very close
Nice and close to town and lovely friendly, very helpful staff. Has plenty of facilities to make the stay easy and enjoyable. Would definately recommend staying here.
Comment from Hotel Management
Aug 22, 2017 by Lomond Lodge Manager, Hotel Management
Hi Debbie thanks for your feedback - we appreciate when guests share their experiences & suggestions with us as we are then able to ensure maintenance is alerted. Glad you had a good stay and we look forward to hosting you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic hotel! Just steps away from the shops.

Posted Jul 2, 2017
Pros: Close to shops. Clean and new. Friendly staff.
Cons: Will be perfect once they finish the outdoor area.
Room looks brand new. Floor to ceiling tiles in the bathroom. Everything was perfect!!
Comment from Hotel Management
Jul 13, 2017 by Lee - Lomond Lodge , Hotel Management
Thank you for your feedback and review, we are thrilled you had a great stay with us and look forward to hosting you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Wellington

Lomond Lodge, Queenstown, NZ

Posted May 4, 2017
Pros: it's location and the staff
Cons: nothing comes to mind
Location: a street back from the main downtown, Gondola 400 to 500 metres away, downtown Queenstown and Lake a couple of minutes walk away via some steps
Lomond Lodge staff were superb - friendly on our arrival and very helpful during our stay. the Lodge is in a great location, a couple of minutes walk from downtown Queenstown and the lake, with a view over the lake. although probably classified as budget, we really liked it, thought the room was a good size for what we wanted and would stay again.
Comment from Hotel Management
Aug 22, 2017 by Lomond Lodge Manager, Hotel Management
Thanks Stefan that is all great to hear and we would love to host you again next time you are visiting Queenstown!