Ratings based on 82 Verified Reviews

4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 21, 2017
Great view and position could not have asked for a great place just a short walk from the parking station
Comment from Hotel Management
Jan 29, 2017 by Lomond Lodge Manager, Hotel Management
Thanks for taking the time to share your feedback - great to hear you had a lovely stay with us recently.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Aust

Very convenient

Posted Dec 7, 2016
3 min walk to town and near the gondola. Staff were very friendly and had advice on what to do. It was not a busy time of the year so parking was ok but there did not look like there were many spaces. Room was clean, a little old and cramped but it was nice and did the job.
Comment from Hotel Management
Jan 29, 2017 by Lomond Lodge Manager, Hotel Management
Thanks Richard, we have overflow car parking in the Man Street car park so if you are planning a return trip, don't worry we have parking covered!
5 out of 5
Recommended
for Everyone
by A verified traveler from berks

Wonderful views

Posted Nov 24, 2016
Lovely family run hotel in a fantastic location not only for the views, but also for the shops.
Comment from Hotel Management
Jan 29, 2017 by Lomond Lodge, Hotel Management
Thanks for taking the time to share your feedback - great to hear you had a lovely stay with us recently.
4 out of 5
Recommended
for Everyone
by A verified traveler from d

Posted Nov 10, 2016
Pros: Good location
Location: Shower flow should be faster
Good place , walkable to store, restaurant and bar with nice view
Comment from Hotel Management
Jan 29, 2017 by Lomond Lodge, Hotel Management
Thanks for taking the time to share your feedback - great to hear you had a lovely stay with us recently. We appreciate your feedback re the shower and will ask maintenance to review that room asap. Thanks again.
3 out of 5
by A verified traveler from Melb, Aus

Basic accommodation, small rooms, tiny bathroom

Posted Oct 25, 2016
Pros: Friendly staff and view.
Cons: Small basic room, tiny shower & bathroom. Issues with fridge freezing drinks, no hot water pressure & delays in getting hot water. Access difficult!
Location: Location convenient to main street, restaurants and shops.
Other than the view and convenience of the hotel to the main street, one block back, the benefits of staying here stop there! To access our room on the first floor which faced the front of the hotel, room 10, we had to walk up a slopey footpath along the side of the building and then climb stairs to access at rear. The room was very small and basic. The refrigerator froze the milk and wasn't working properly. It is the smallest bathroom I have ever had in a hotel stay with the shower being a triangle shape. The shower was so small and the water pressure just slightly more than a dribble. To get hot water we had to run the shower for some minutes and on our last day the water pressure just stopped whilst I was in the shower. The staff are so friendly on a positive, when I mentioned about the shower I was told that the hotel is going to be closed for renovation next year. Whilst we had a great view if the lake the balcony was small. Overall if it wasn't for the view and location of this hotel we would have looked for somewhere else to stay!
Comment from Hotel Management
Oct 30, 2016 by Owner, Hotel Management
Hi Gaynor, We are pleased to read you enjoyed the stunning Lake views from your room - Lake Wakatipu certinaly is beautiful! We were sad to hear you experienced some issues with the water pressure during your stay though and can see from the night logs, that you spoke with maintenance in the evening and they mentioned they would call out a plumber asap, as were not sure what the problem was, as other rooms were not affected - we are currently waiting to get a full plumbers report and would like to apologise again for any inconvenience caused. Unfortunately, as we were fully booked, we were unable to move you to another room but would have been more than happy to assist in relocating you elsewhere if required. With regard to your comment about the stairs; there are a number of stairs to the first floor where the Lake view rooms are located and we do not have a lift, but our staff are always happy to assist with luggage. We appreciate this may not suit everyone, but we are confident that the views make up for the effort! Our Head housekeeper has checked the fridge today and it was simply turned up a little high, so we have turned it down to cool rather than cold. Again, we do welcome feedback from our guests as we are keen to assist wherever we can as quickly as we can to ensure you have a comfortable and happy stay with us. Thanks again and we trust you had a safe journey home. Regards, Lee Exell Owner
4 out of 5
Recommended
for Everyone
by A verified traveler from US

everything was good.

Posted Oct 23, 2016
Location: the gondula was a block away, and the kiwi and the birds were right there. the shopping was so fantastic. the trials were there. everything was great!
the room was nice. the location was the greatest. very good. shopping was great.
Comment from Hotel Management
Oct 30, 2016 by Manager, Hotel Management
Thanks for your review, great to know you had a lovely stay and we are pleased you loved Queenstown!
4 out of 5
Recommended
for Everyone
by A verified traveler from Holmfirth, England

Home from Home

Posted Oct 21, 2016
Location: Located on main Rd close to everything and 3-5 minute walk to Gondola and town centre where there are lots of eating places, pubs and things to do.
The room was great had everything you could think of to make my stay comfortable and welcoming. There is even a laundry and if you feel the need you can iron, litttle kitchenette to do breakfast, fridge and microwave if you want to do lunch or evening snacks/ meal. In the bathroom there were toiletries they have really thought of everything. Lovely little sitting out area to take in the breath taking views.
Comment from Hotel Management
Oct 30, 2016 by Owner, Hotel Management
Thanks Carole, we are so pleased you felt at home during your stay with us! We have recently upgraded our amenities and are thrilled you enyoyed them. Thanks again and we would love to host you again next time you are planning a visit to Queenstown.!
4 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

high point of town centre. Nice views

Posted Oct 16, 2016
if not for hubby being on crutches and the hotel being on a high point, ideal location. Quiet and away from shops but just a flight of stairs away.
Comment from Hotel Management
Oct 30, 2016 by Lee , Hotel Management
Hi Jeannette we remember you and your husband well, as being on crutches in Queenstown is not ideal as it can be quite tricky! Thanks for taking the time to share your feedback and we hope you can visit again when you are both full mobile!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Centrally located

Posted Oct 11, 2016
Cons: It would be better if there is a microwave in the room.
Location: The location is perfect, walking distance to the Gondola and town centre. I would definitely stay here again next time I come back in Queenstown.
Clean and spacious room with a nice view of the lake.
Comment from Hotel Management
Oct 30, 2016 by Lee, Hotel Management
Hi Ara great to read you enjoyed your stay and plan to return to Lomond Lodge next time your visiting town. All our rooms have kitchenettes, which include microwaves, they are located just above the kettle! Look forward to hosting you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean and very handy to everything!

Posted Aug 7, 2016
Very clean and tidy accommodation, friendly staff and handy to everything!
Comment from Hotel Management
by Lomond Lodge, Hotel Management
Thank you for your stay, we look forward to being able to accommodate you again in the future. Kind Regards, The Team at Lomond Lodge