Hi Marguerite, We are pleased to see such wonderful feedback from you. We are glad you loved the stay and our service. We are sure our staff members will be glad to know that they made your visit to Queenstown Memorable and will be eager to welcoming you again. Regards

Hi Mark, Thank you for your feedback. We are glad you loved your stay and our service. We hope we get more opportunities to welcome you in the future. Regards

Hi Qixuan, Thank you for your feedback. We understand that your stay was not to your expectations and we apologize for your experience. However, we would like to assure you that our staff strives to resolve issues for our guests during their stay when they are made aware about the same. We hope you come back to stay with us in the future. Regards

Hi Kay, Thank you for your feedback. We understand that you liked the hotel. We apologize for that your check in experience was not to your expectations. We will definitely use this feedback to do better. We have also noted your comments regarding the hallway or the car park access and we will certainly try and resolve these issues at the earliest. We hope you visit us again in the future. Regards

Hi Wieslaw, Thank you for your feedback. We are glad you liked the hotel and our service. We hope to welcoming you again for your next stay. Regards

Hi Jann, Thank you for this wonderful feedback. Our team will be glad to know that they were able to add memories to your stay and that you were happy with our service. We cant wait to welcome you back to your home away from home when you visit Queenstown again.Regards,

Hi Laura, Thank you for your feedback. We are glad that you liked our hotel and our service. We apologize for your experience with the breakfast and have passed your feedback to our teams. We are sure that we will do our best to try and improve on our service and experience. Hope you visit us soon. Regards,

Hi Wendy Thank you for your feedback. We understand some aspects of your stay were to your liking and some were not and we apologize for the same. We cant wait to host you again for your next stay with us. Thank you for staying with us. Regards,

Hi Brett, Thank you for your feedback. We are glad you liked the hotel and cant wait to host you again for your next stay with us. Thank you for staying with us. Regards,

Hi Rachael, Thank you for your feedback. We understand that we were not able to meet your expectations and we apologize for inconvenience that may have been caused during your stay. In regards to you being overcharged, we checked both your bookings and did not find any discrepancies with the same. The only other extra charge was for the parking which was settled by you directly on check out. Regards

Hi Shelly, Thank you for your feedback. We are glad you loved the service and our hotel. We will definitely pass your kind words to our team member and we are sure they will be pleased to know that they added memories to your stay. We hope you come back to stay with us again on your next visit to Queenstown.

Hi Rachael, Thank you for your feedback. We looked into your comments and tried understanding the issue. We understand you had two consecutive reservations with us and wanted to stay in the same room. However, both your bookings were made for two different room categories. We put the comfort of our guests on priority and when there are rooms available we always make sure the guest does not have to go through the hassle of changing rooms. We were sold out on the days you were staying with us and continuing in the same room was not possible as there were other bookings in place for the same. When you requested us to accommodate you in the same room, we unfortunately had to decline due to non availability. We understand this was not up to your expectations and was disappointing. We can assure you that our staff strives hard to make our guests have a great stay and if you felt there still was room for improvement, by all means your feedback will be paramount to us in understanding where we can do better. Hope you continue staying with us in the future. Regards,

Hi Laura, Thank you for your feedback. We are glad you loved the hotel and our service. Our staff is already eager to welcoming you again for your next stay with us. Regards

Hi Zichao,Thank you for your feedback. We are glad you liked the hotel and our service. We understand some aspects of your stay were not to your expectation and we apologize for the same. We hope you stay with us again.Regards

Hi Danelle, Thank you for your feedback. We are glad you loved our service. We have noted your feedback about the shower and we have looked into the same. We hope you come back to stay with us again. Regards

Hi Jason, Thank you for your wonderful feedback. We are glad you loved our hotel and our service. We hope that you return to stay with us soon. Regards

Hi Nitin, Thank you for your kind feedback. We are glad to know that we were able to make your stay memorable and you loved the hotel and our sevice. We hope to welcoming you again soon for your next stay.

Hi Binod, Thank you for your feedback. We understand some aspects of your stay were pleasing while some did not meet your expectations. Please accept our apologies for any inconvenience. We hope you stay with us again in the future.Regards

Hi Steve, thank you for your lovely review. We are pleased to hear you enjoyed your stay with us and hope to see you again soon. Kind Regards

Hi Dale, We apologize for the experience you had at the hotel. We are currently in the process of refurbishments and suggestions like yours have been taken into consideration while doing so. When you raised the issue of the room not being serviced, we immediately apologized for the error and offered to service the room, however you denied this solution and just requested for the amenities that you needed. When you again approached the reception desk about the same issue later, we apologized multiple times and offered to service the room which you agreed to. We did try to provide the same solution to you earlier however you denied.We understand that your expectations were not met and will definitely take this as a feedback to improve on what we do. Regards

Hi Midhun, Thank you for staying with us and thank you for the wonderful feedback. We are glad you loved the hotel and our services. We hope for you to return soon and stay with us again.

Hi Megan,Thank you for staying with us and thank you for the wonderful feedback. We are glad you loved the hotel and our services. We hope for you to return soon and stay with us again. Regards

Hi Holly, Thank you for staying with us and thank you for the wonderful feedback. We are glad you loved the hotel and our services. We hope for you to return soon and stay with us again. Regards

Hi Yueling, Thank you for your feedback. We are glad you liked the hotel and our service. We understand the disappointment you might have face in trying to find a car park in Queenstown. We hope this did not affect your stay with us and hope that you come back soon during your next visit. Please accept our apologies for any inconvenience.

Hi Sachin, Thank you for your feedback. We have noted your comments about the WiFi and will try and resolve it working with our provider. The Main town center is is a 600 meter walk from the hotel. We discourage patrons to take their vehicles unless neccessary as parking can be a tricky situation in the center. Also there are alternative routes to and from the hotel where you avoid the steep slope at Stanley street. The next time you stay with us, please speak to the reception and we can guide you. Regards

Hi Henrilene,Thank you for staying with us and thank you for the wonderful feedback. We are glad you loved the hotel and our services. We have taken note of your suggestion for our food & beverage team and will definitely pass it ahead for discussion. We hope for you to return soon and stay with us again. Regards

Hi Gail,Thank you for staying with us and thank you for the wonderful feedback. We are glad you loved the hotel and our services. We hope for you to return soon and stay with us again.

Hi Simon, Thank you for your feedback. We are glad you liked the hotel and our service. Our staff is eager to welcome you again to our hotel during your next visit to Queenstown.Regards,

Hi Shrey, Thank you for your feedback. We understand that some aspects of the hotel were not your expectations and apologize for inconvenience that may have caused during your stay. We hope that you visit us again during your next visit to Queenstown.Regards

Hi Steven, Thank you for your feedback. Its unfortunate that your stay was not to your expectations. You requested for a room upgrade when you checked in as you are a Expedia VIP member. Please note room upgrade are subject to availability and we were sold out during your visit over the Christmas period. You also needed a car parking space which is subject to availability on first come first serve basis as we have limited spaces available. We apologize for any inconvenience that this may have caused. Regards

Hi Michelle, Thank you for your wonderful feedback. We are glad you loved our hotel and our service. Our staff is eager to welcome you back for your next visit to Queenstown. Regards,

Hi Yuh Harn, Thank you for your feedback. Its unfortunate you did not like the room. You booked for and stayed in our Deluxe Family Room which has been recently renovated. We will definitely try and look into the Wifi issue you have outlined. We hope you return to stay with us on your next visit to Queenstown.

Hi Ya Ping, Thank you for your feedback. We understand you were disappointed with your stay. We understand it may have been due to the room not being ready and the room not being upgraded. Our check in time starts at 1400 hrs and you tried to check in at 1030 which was just after our check outs. We had a busy check out day and we tried our best to get you in to your room as soon as possible. You are a Expedia VIP member however, the upgrades with this are always subject to availability and there was no mention of this during check in or on your booking. When this was brought to our attention, we promptly moved you into a different upgraded room which was available. Our team tried to make your stay comfortable and memorable however we were not able to match your expectations. We hope you visit us again in the future and you are able to enjoy your stay with us. Regards,

Hi Amtony, Thank you for your feedback. We understand that your stay was not to your expectations. Please accept our apologies for your experience. We hope you return to stay with us in the future and have a memorable experience. Regards

Hi Raymond,Thank you for your feedback. We understand that your stay was not to your expectations and we apologise for the same. We Unfortunately cannot emphasize on any details as we do not have any, however we would love to hear from you to understand what we can work on and improve. Regards

Hi Lisa, Thank you for your feedback. We are glad you loved the hotel and our service. We hope to welcome you again soon. Regards

Hi Rivka,. Thank you for your feedback. We are glad you loved our service and the hotel. We understand the WiFi was not to your expectations and we will certainly look into it. We will have to check the calls that you mentioned about. We hope you return to stay with us soon for your next visit to Queenstown. Regards,

Hi Lisa, Thank you for your wonderful feedback. We are glad you loved the hotel and our service. We are eager to welcome you again on your next visit to Queenstown. Regards

Hi Gretchen, Thank you for your feedback. We are glad you loved the hotel and our service. We hope to welcome you again soon. Regards

Hi Anita,Thank you for your feedback. We are glad you loved the hotel and our service. We hope to welcome you again soon. Regards

Hi Neil, Thank you for your feedback. We understand some aspects of the hotel may not have been to your liking. We hope you had a comfortable stay with us and visit us again in the future. Regards

Hi Shankar, Thank you for your feedback. We understand some aspects of the hotel may not have been to your liking. We hope you had a comfortable stay with us and visit us again in the future. Regards,

Hi there, Thank you for your feedback. We understand some aspects of the hotel may not have been to your liking. We hope you had a comfortable stay with us and visit us again in the future.Regards

Hi Tsai, Thank you for your feedback. We are glad you liked the hotel and our service. We hope to welcome you again in the future. Regards

Hi Jason, Thank you for your amazing feedback. We are glad to know that you liked our hotel and our service as well. We are already excited to welcome you back to the hotel on your next visit to Queenstown. Regards

Hi Mark, Thank you for such an amazing feedback. We are sure we were able to add to your memories in Queenstown and will be awaiting your return to the hotel on your next visit.Regards

Hi Rajnesh,Thank you for your kind feedback. We are glad you liked the hotel and our service. We hope to welcome you again to stay with us soon. Regards

Hi Enyu, Thank you for your kind feedback. We are glad you liked the hotel and our service. We hope to welcome you again to stay with us soon. Regards

Hi Ella, Thank you for your kind feedback. We are glad you loved the hotel and our service. We hope to welcome you again to stay with us soon. Regards

Hi Jing, Thank you for your feedback. We are glad you liked your stay and our service. We hope you come back soon. Regards