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Reviews of Nomads Queenstown Backpackers

2 out of 5
Nomads Queenstown Backpackers
5-11 Church Street, Queenstown

Reviews

8.0

Very Good

Rating 10 - Excellent. 221 out of 631 reviews" "
Rating 8 - Good. 254 out of 631 reviews" "
Rating 6 - Okay. 98 out of 631 reviews" "
Rating 4 - Poor. 38 out of 631 reviews" "
Rating 2 - Terrible. 20 out of 631 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was impressed with how clean quiet and high tech this hostel was. I was even able to rent a towel and do many things from the app they use for all guests. It is right in the middle of everything. Great location. Staffed 24/7 made me feel safer than the ones who don't have someone watching the door at night. Would love to return to this one someday!
Stayed 2 nights in Jan 2024
Response from Lisa on Jan 31, 2024
Thank you so much for your review. We are so glad you enjoyed your stay and hope to see you again soon. Nomads Queenstown.

10/10 Excellent

Raymark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Lisa on Jan 31, 2024
Thank you so much for your review. We are so glad you enjoyed your stay and hope to see you again soon. Nomads Queenstown.

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a backpacker hotel, it was brilliant . I had one night during NY , so this was all I could get. I asked for a Female only room and they catered for this perfectly. Secure, Private and with its own bathroom. It was a few days after NY, so it was VERY NOISY at night, but what can you expect ..it right in the heart of Queenstown
Stayed 1 night in Jan 2024
Response from Lisa, Nomads Queenstown Manager on Jan 9, 2024
Kia Ora Sonia,Thank you very much for the great review of our property We are so happy to hear that you had a positive experience and enjoyed your time in beautiful Queenstown. We appreciate your feedback and wish you all the best for your future travels.

8/10 Good

Romina

Liked: Cleanliness, amenities, property conditions & facilities
Very loud at night cannot sleep w bars parties. Price you pay for location. They do mention that it gets loud, so no surprises, but it is extremely loud and until early hours in the morning.
Stayed 2 nights in Dec 2023
Response from Lisa, Nomads Queenstown Manager on Jan 9, 2024
Kia ora Romina!Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.As we are located in the centre of Queenstown we do experience noise from the bars and restaurants on the Searle Lane side of our property. Queenstown is a popular social town and our location is great for being amongst the vibrant nightlife but if you are a light sleeper we do recommend requesting a quiet room on our Church Street side of the property which we will always do our best to accommodate. New Years is always that extra bit busier too but we hope you enjoyed the festivities.We do our best to be as transparent as possible and have added this onto our listing so customers are aware prior to booking.Thanks again for your feedback and we wish you all the best for your future travels.

10/10 Excellent

Kathleen

Stayed 2 nights in Dec 2023
Response from Lisa, Nomads Queenstown Manager on Jan 5, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Okay

Tammy

Stayed 1 night in Dec 2023
Response from Lisa, Nomads Queenstown Manager on Jan 5, 2024
Thank you for your review! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Lisa, Nomads Queenstown Manager on Jan 5, 2024
Thank you for your 5/5 review - we appreciate it!

6/10 Okay

brian

Liked: Cleanliness, property conditions & facilities, room comfort
Reasonable deal in an expensive town
I don't enjoy staying in Queenstown because everything is so expensive, but the en-suite rooms at Nomad's Backpackers are a reasonable price for the area, and provide you with your own private bath, a balcony, and a mini-fridge. What they don't provide you though is hand towels, soap, or shampoo ... There is a soap dispenser, but we stayed in two different rooms a week apart, and neither of the dispensers had any soap. So bring your own.
Stayed 1 night in Dec 2023
Response from Lisa, Nomads Queenstown Manager on Jan 5, 2024
Thank you for sharing your thoughts about your stay in Queenstown and at Nomad's Backpackers. We appreciate your positive comments about the reasonable pricing and amenities provided in the en-suite dorm rooms.We apologise for any inconvenience caused by the lack of hand towels, soap, and shampoo during your stay. Your feedback is valuable, and we'll address this matter to ensure a more comfortable experience for our guests. We appreciate your suggestion to bring personal items, and we'll also work on improving the availability of these amenities.We hope that despite these inconveniences, you were able to enjoy your time in Queenstown. If you have any further comments or if there's anything else we can assist you with, please let us know. Safe travels!

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Stayed 6 nights in Dec 2023
Response from Lisa, Nomads Queenstown Manager on Jan 5, 2024
Thank you very much for your rating, we appreciate it.

10/10 Excellent

LiLiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great! Stay in double bed room
Jared at the front desk is awesome. I only wish that there was a hallway light into my room. I booked a double, thinking that I had full bath access. The baths are shared. I love that they offer cooking class as well as you get a free dinner. I'm not sure when they cook for the free dinner but when I checked in I was told that there was going to be complementary Indian food in the kitchen if I wanted some. The theme does change. You use an app to unlock your door. Unfortunately the app keeps messing up and for some reason it takes about 15 tries for my door to open There is a sona, it is usually occupied and I think it only seats two people. When I went up it was occupied by two gentlemen, so it was a tight fit for two people. There is also a backyard terrace. Parking can be a little tricky. I parked on the street in front of the hostel, and got lucky both times. They have some pretty cool stickers I purchase. Super convenient location to downtown Queenstown. Literally a 6 minute walk
Stayed 1 night in Oct 2023
Response from Lisa, Nomads Queenstown Manager on Jan 5, 2024
Thank you for sharing your experience, and we're thrilled to hear that you enjoyed your stay in the double bed room at Nomad's Backpackers.We're glad to know that Jared at the front desk made a positive impression, and we'll pass on your compliments to him. We appreciate your feedback regarding the hallway light and the clarification about bath access.It's fantastic that you took advantage of the cooking class and enjoyed the complimentary dinners. We apologise for any inconvenience with the app unlocking system, and we'll work on addressing this issue promptly.We're delighted to hear you found the location super convenient and enjoyed the amenities like the sauna and backyard terrace.If your travels bring you back to Queenstown, we'd love to welcome you again. If there's anything specific you'd like us to address or if you have further suggestions, please feel free to let us know. Safe travels!

10/10 Excellent

Francis

Stayed 1 night in Dec 2023
Response from Lisa, Nomads Queenstown Manager on Jan 5, 2024
Thank you so much for your 5/5 rating, we appreciate it!

6/10 Okay

scott

Liked: Cleanliness
Disliked: Property conditions & facilities
Had a box room (no window) If you stay get a balcony room. Place looks well used , bit run down and tired. Otherwise OK
Stayed 1 night in Nov 2023
Response from Lisa on Dec 6, 2023
Thank you for your review Scott. We hope you enjoyed your stay and hope to see you again soon :)

10/10 Excellent

Marina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Center of town, everything at your doorstep
Stayed 1 night in Oct 2023
Response from Lisa, Nomads Queenstown Manager on Oct 30, 2023
Kia ora Marina, thank you so much for taking the time to leave us a review. We are so happy to hear you enjoyed your stay with us and hope to see you again in the future!

10/10 Excellent

Yuka

Stayed 14 nights in Sep 2023
Response from Lisa, Nomads Queenstown Manager on Oct 30, 2023
Kia ora Yuka,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.It would be greatly appreciated if you could take the time to email us directly with any detailed feedback as we would love to know more about your experience.Thanks again and all the best for your future travels.

6/10 Okay

Mark

Disliked: Staff & service
Very central - which is good and bad
It's a hostel Friendly staff Decent enough rooms, bed and common areas. Central location = everything good and bad that entails. Close to bars, restaurants and clubs. You won't sleep before 2am, but if you're out, who cares? Just know what you're getting
Stayed 5 nights in Aug 2023
Response from Jack on Oct 3, 2023
Dear Mark,Thank you for taking the time to leave us a review. We are glad that you found our central location to be both convenient and enjoyable. Our staff is always available to make sure that your stay is comfortable and we are so glad that you found them to be friendly. At Nomads Queenstown, we strive to provide comfortable rooms, bedding and common areas for all of our guests. We understand that with our central location there can be some noise late at night, so we apologise for this and appreciate your feedback.We hope you come back soon!

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to everything in Queenstown, huge kitchen and great entertainment area with a fireplace, couches, and a pool table. Water pressure in the showers was great and instantly hot water. Staff were lovely and always at the desk. Will be staying again!
Stayed 7 nights in Jun 2023
Response from Jack on Aug 3, 2023
Kia ora Sarah,Thank you so much for taking the time to leave us a review, we are stoked you had a great stay with us. We hope to see you again in the future!Thanks again,The Nomads Queenstown Crew

10/10 Excellent

Brenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Jack on Aug 3, 2023
Kia ora Brenna,Thank you so much for taking the time to leave us a review, we are stoked you had a great stay with us. We hope to see you again in the future!Thanks again,The Nomads Queenstown Crew

6/10 Okay

BRUNA

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from Lisa, Nomads Queenstown Manager on Jul 4, 2023
Thank you for taking the time to leave a review. We appreciate it and hope you had a wonderful time in beautiful Queenstown.

10/10 Excellent

Gihan De

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location to all the attractions.
Stayed 3 nights in Apr 2023
Response from Lisa, Nomads Queenstown Manager on Apr 20, 2023
Thank you so much for your great review, we are so happy to hear you enjoyed your stay with us.

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good: location, right near the lake and many dining options. Bad: depending on room you get very noisy music for half the night making it near impossible to sleep. In my room the fridge was also so frozen up that the door wouldnt close. Couldn’t open room curtains as it was directly opposite an office window and if you opened the window you are staring straight at officeworkers about 3 metres away
Stayed 4 nights in Apr 2023
Response from Lisa, Nomads Queenstown Manager on Apr 20, 2023
Thank you for your feedback, we have defrosted the fridge in your room now - apologies for this.As we are located in the centre of Queenstown we do experience noise from the bars and restaurants on the Searle Lane side of our property. Queenstown is a popular social town and our location is great for being amongst the vibrant nightlife but if you are a light sleeper we do recommend requesting a quiet room on our Church Street side of the property which we will always do our best to accommodate.We do our best to be as transparent as possible and have added this onto our listings as much as possible so customers are aware prior to booking.Thanks again and all the best for your future travels.

8/10 Good

Jim

Good backpacker stuff
The location is great. A good backpackers environment.
Stayed 2 nights in Mar 2023
Response from Lisa, Nomads Queenstown Manager on Apr 20, 2023
Thank you so much for your great review, we are so happy to hear you enjoyed your stay with us.

10/10 Excellent

John

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was fabulous. Friendly, helpful, informed about the area
Stayed 2 nights in Mar 2023
Response from Lisa, Nomads Queenstown Manager on Apr 20, 2023
Thank you so much for your great review, we are so happy to hear you enjoyed your stay with us.

2/10 Terrible

Saori

Stayed 1 night in Mar 2023
Response from Lisa, Nomads Queenstown Manager on Apr 20, 2023
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.As we are located in the centre of Queenstown we do experience noise from the bars and restaurants on the Searle Lane side of our property. Queenstown is a popular social town and our location is great for being amongst the vibrant nightlife but if you are a light sleeper we do recommend requesting a quiet room on our Church Street side of the property which we will always do our best to accommodate.We do our best to be as transparent as possible and have added this onto our listing so customers are aware prior to booking.

10/10 Excellent

Carole, London

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Very good for this type of property
Stayed 3 nights in Mar 2023
Response from Lisa, Nomads Queenstown Manager on Apr 20, 2023
Thank you so much for your great review, we are so happy to hear you enjoyed your stay with us.

8/10 Good

Danica

Stayed 1 night in Mar 2023
Response from Lisa, Nomads Queenstown Manager on Apr 20, 2023
Thank you so much for your great review, we are so happy to hear you enjoyed your stay with us.

2/10 Terrible

Ashley

Disliked: Staff & service, property conditions & facilities
Thank goodness I was only staying for 3 nights. I understand it’s a hostel, but it’s impossible to sleep. For 3 nights in a row, either the hostel itself or a bar right next door was blasting music until 3 AM in the morning; I literally laid in bed from 10 PM to 2 AM one night trying to fall asleep. Need to soundproof the doors more/be more considerate of guests who aren’t staying in Queenstown just to drink and party. If I came to Queenstown again, I’d rather pay 3x the amount and get a hotel. Room itself was ok. Shower door doesn’t seal, so it constantly flooded the bathroom and left a mildew smell.
Response from Lisa, Nomads Queenstown Manager on Apr 20, 2023
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.As we are located in the centre of Queenstown we do experience noise from the bars and restaurants on the Searle Lane side of our property. Queenstown is a popular social town and our location is great for being amongst the vibrant nightlife but if you are a light sleeper we do recommend requesting a quiet room on our Church Street side of the property which we will always do our best to accommodate.We do our best to be as transparent as possible and have added this onto our listing so customers are aware prior to booking.

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was just like a hotel as we had a private room, only downside is there is a nightclub round the corner which goes till 4am but was such a nice stay
Response from Lisa, Nomads Queenstown Manager on Apr 20, 2023
Thank you so much for your great review, we are so happy to hear you enjoyed your stay with us.

6/10 Okay

Portia Y

Very convenient to shopping and dinning, but very noisy at night due to many beer houses and night clubs near by the building, there is one just at the ground floor of the building.
Stayed 4 nights in Mar 2023
Response from Lisa, Nomads Queenstown Manager on Apr 20, 2023
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.As we are located in the centre of Queenstown we do experience noise from the bars and restaurants on the Searle Lane side of our property. Queenstown is a popular social town and our location is great for being amongst the vibrant nightlife but if you are a light sleeper we do recommend requesting a quiet room on our Church Street side of the property which we will always do our best to accommodate.We do our best to be as transparent as possible and have added this onto our listing so customers are aware prior to booking.

4/10 Poor

Louise

Traveled with partner
Disliked: Staff & service, property conditions & facilities
I understand that Queenstown is expensive, but for a small ensuite room with no external windows and an air-conditioner that not only didn't work but sounded like an aircraft was flying over the room, the value was terrible. The location however was great.
Stayed 2 nights in Feb 2023
Response from Lisa, Nomads Queenstown Manager on Apr 20, 2023
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.All the best for your future travels.

4/10 Poor

Matt

Liked: Cleanliness, staff & service
Everything was as to be expected from a backpacker but they put me in a room right next to a bar that didnt close till 3am... Then a person in my room got up at 5am. I had to wake up at 6 am. No sleep!
Stayed 1 night in Feb 2023

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

4/10 Poor

Mya Yadanar

2/10 Terrible

Peter

Liked: Staff & service
Disliked: Property conditions & facilities
The Surrounding Scenery

8/10 Good

Nhu hoa

Stayed 1 night in Nov 2022
Response from Sophia on Dec 9, 2022
Kia ora,Thank you for your awesome review. We're glad to hear that you had a good time here in Queenstown and we hope we can welcome you soon again in our Hostel.Thank you,Sophia

2/10 Terrible

Heather

Traveled with partner
i didnt like that fact that the first room we were booked into had someone else in it. i didnt like that the second room we were booked into had a continual bathroom exhaust fan running. And any room change from there would be a downgraded room.
Stayed 1 night in Nov 2022
Response from Sophia on Dec 9, 2022
Hello Heather,Thank you for your time to leave us a feedback.We apologize if there was any mix up with your room. We hope you could still enjoy your stay with us and we can welcome you soon again.Thank you,Sophia

8/10 Good

Dr E A

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again.
A good place to stay, brilliant location, good price. I couldn't get the heating to work the first night and was cold! They control it centrally.
Stayed 2 nights in Jul 2022

10/10 Excellent

Peter

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fabulous. Shirt walk to the lake and in the heart of Queenstown shopping and dining.
Stayed 1 night in May 2022

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, the staff are friendly and helpful. Very close walking distance to cafes, restaurants and shopping. Kitchen facilities are great. Would definitely stay here again.
Stayed 7 nights in Mar 2022

8/10 Good

Philip

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Upon arriving the lobby area looks quite inviting. It has couches to relax while you wait to check-in. Like every accomodation there are good things, and things that can be improved on. Free complimentary wi-fi was a very useful incentive, as was the nice interiors and room, and it was always warm inside. However, the things I'd critique would be that the pillows were too thin, there was no powerpoints near the beds in the shared 8 person dorms, and the towel surcharge. Other than that, it was affordable and serves a purpose for a short stay. The location is perfect and I wouldn't rule out staying in the future. Thanks guys!
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Great and friendly service, however the cleanliness of the room really let the place down
Stayed 1 night in May 2021
Response from Nomads on Jun 9, 2021
Thanks for taking the time to leave a review Anonymous. We would love to look into this so please let us know so we can improve. Unfortunately, we are unable to as you are anonymous! Safe travels. We hope to see you back again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful
Stayed 1 night in Apr 2021
Response from Reception on May 5, 2021
Thanks for the awesome review. Safe travels and we hope to have you back again.

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
I liked the people, but loved the location! I was minutes from anywhere I wanted to be.
Stayed 2 nights in Mar 2021
Response from Nomads crew on Apr 6, 2021
Hi there, Thanks for your review. It's great that you enjoyed both our friendly folk here at nomads as well as our awesome location right in the heart of Queenstown. Come back soon! Regards, Nomads crew

8/10 Good

K

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very accomodating, upgrading the room and working to get the four of us friends into the same room.
Stayed 2 nights in Jan 2021
Response from Reception on Feb 11, 2021
Thanks for the review Anonymous. We are so glad that our staff were able to get you in the same room. Safe onward travels.

10/10 Excellent

Anita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2021
Response from Nomads reception on Feb 6, 2021
Thanks for the awesome review Anita. See you again in the future

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021
Response from Reception on Feb 11, 2021
Thanks for the awesome review Katie. We hope to have you back again

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2020

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money Could have a chair in the room Is probably the only criticism
Stayed 2 nights in Dec 2020
Response from Reception on Dec 23, 2020
Thank you for the review Tony. We are glad you enjoyed your stay and have taken your feed back on board. Safe onward travels and we hope to have you back in the future.

10/10 Excellent

Caroline, Auckland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price suited my budget and still allowed us stay in the heart of Queenstown, very happy with the quality of the rooms despite being cheap it didn't lack anything a more expensive hotel would offer that I needed given we were out all day.
Stayed 2 nights in Nov 2020
Response from Mimmi on Nov 10, 2020
Hi Caroline, Thank you for that fantastic review! We hope to see you again soon. Cheers