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Room type

Standard Room, 2 Double Beds

Max Occupancy: 3 guests (up to 2 children)

Superior Double Room, 2 Double Beds

Max Occupancy: 3 guests (up to 2 children)

Standard Room, 1 Queen Bed

Max Occupancy: 2 guests

Standard Room, 1 King Bed

Max Occupancy: 2 guests (up to 1 child)

Superior Room, 1 King Bed

Max Occupancy: 2 guests (up to 1 child)

Double Room, 2 Double Beds, Lakeside

Max Occupancy: 3 guests (up to 2 children)

Standard Room, 1 King Bed, Lakeside

Max Occupancy: 2 guests (up to 1 child)


Get an overview of this hotelFamily-friendly Queenstown hotel in Queenstown City Centre with restaurant


This family-friendly Queenstown hotel is located on a lake, just steps from Williams Cottage and Church of St Peters. Queenstown Mall and Creative Queenstown Arts & Crafts Market are also within 5 minutes.

Hotel Features

A restaurant, a bar/lounge, and a spa tub are available at this hotel. Additionally, WiFi in public areas, valet parking, and 24-hour room service are onsite.

Room Amenities

All 273 rooms offer WiFi, balconies or patios, and LCD TVs with satellite channels. Guests will also find 24-hour room service, wired Internet, and minibars.

Hotel Amenities

Hotel Amenities

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and high-speed wireless Internet access is available for a surcharge. Event facilities measuring 646 square feet (60 square meters) include a meeting room. This family-friendly hotel also offers a spa tub, tour/ticket assistance, and multilingual staff. Onsite parking is available (surcharge).

Novotel Queenstown Lakeside has designated areas for smoking.

  • 24-hour front desk 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Free newspapers in lobby 
  • Computer station 
  • Concierge services 
  • Conference space size (feet) - 646 
  • Conference space size (meters) - 60 
  • Designated smoking areas 
  • Designated smoking areas (fines apply) 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-in 
  • Express check-out 
  • Garden 
  • Laundry facilities 
  • Luggage storage 
  • Multilingual staff 
  • Number of buildings/towers - 1 
  • Number of floors - 4 
  • One meeting room 
  • Porter/bellhop 
  • Restaurant 
  • Safe-deposit box at front desk 
  • Self parking (surcharge) 
  • Ski storage 
  • Spa tub 
  • Total number of rooms - 273 
  • Tours/ticket assistance 
  • Valet parking (surcharge) 
  • WiFi (surcharge) 


Available in all rooms: Wireless internet access ( 15.00 NZD per night ), Wired internet access ( 15.00 NZD per night )

Available in some public areas: Wireless internet access ( 15.00 NZD per night )


Self parking (surcharge), Valet parking (surcharge)

Room Amenities

  • Balcony or patio 
  • Climate control 
  • Coffee/tea maker 
  • Free newspaper 
  • Free toiletries 
  • Connecting/adjoining rooms available 
  • Cribs/infant beds available 
  • Daily housekeeping 
  • Desk 
  • Hair dryer 
  • In-room childcare (surcharge) 
  • In-room safe (laptop compatible) 
  • Iron/ironing board 
  • LCD TV 
  • Minibar 
  • Pay movies 
  • Phone 
  • Pillow menu 
  • Private bathroom 
  • Room service (24 hours) 
  • Satellite TV service 
  • Shower/tub combination 
  • Wired high-speed Internet access (surcharge) 
  • WiFi (surcharge) 

Where to Eat

Breakfast is available for a surcharge and served each morning between 6 AM and 10:30 AM.

Elements - This restaurant serves breakfast and dinner. A children's menu is available.

24-hour room service is available.

Nearby Things to Do

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Downhill skiing nearby 
  • Cross-country skiing nearby 
  • Snowboarding nearby 
  • Snowshoeing nearby 
  • Snowmobiling nearby 
  • Rafting nearby 
  • Kayaking nearby 
  • Sailing nearby 
  • Bicycle rentals nearby 
  • Hiking/biking trails nearby 
  • Mountain biking nearby 
  • Skydiving nearby 
  • Parasailing nearby 
  • Personal motorized watercraft on site 
  • Ecotours nearby 
  • Ski lessons available nearby 
  • Ski equipment rental shops nearby 
  • Golf lessons available nearby 


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible parking 
  • In-room accessibility 
  • Accessible path of travel 
  • Accessible bathroom 
  • Roll-in shower 

Hotel Policies


Check-in time starts at 2 PM

Check-in time ends at 5:30 AM

Minimum check-in age is 18


Check-out time is 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children under 16 years old stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Cribs (infant beds) are available.

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No rollaway/extra beds available

Additional policies and fees may apply when booking more than 7 rooms. For more details, please contact the office using the information on the reservation confirmation received after booking.


You'll be asked to pay the following charges at the hotel:
  • Deposit: NZD 100 per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: NZD 32.00 for adults and NZD 16.00 for children (approximately)
  • Fee for in-room wireless Internet: NZD 15.00 per night (rates may vary)
  • Fee for in-room high-speed Internet (wired): NZD 15.00 per night (rates may vary)
  • Fee for wireless Internet in public areas: NZD 15.00 per night (rates may vary)
  • Self parking fee: NZD 11.00 per night (in/out privileges)
  • Valet parking fee: NZD 20.00 per night (in/out privileges)
  • Rollaway beds are available for an additional fee
  • Onsite credit card charges are subject to a surcharge
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. Children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

National Rating

Official New Zealand Rating provided by Qualmark®

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 stars and is displayed on this page as 4.0 stars.

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