Featured Image
1/44 Featured Image

Get an overview of this hotelFamily-friendly Queenstown hotel in Queenstown City Centre with restaurant


This family-friendly Queenstown hotel is located on a lake, just steps from Williams Cottage and Church of St Peters. Queenstown Mall and Creative Queenstown Arts & Crafts Market are also within 5 minutes.

Hotel Features

A restaurant, a bar/lounge, and a spa tub are available at this hotel. Additionally, WiFi in public areas, valet parking, and 24-hour room service are onsite.

Room Amenities

All 273 rooms offer WiFi, balconies or patios, and LCD TVs with satellite channels. Guests will also find 24-hour room service, wired Internet, and minibars.

Hotel Amenities

Hotel Amenities

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and high-speed wireless Internet access is available for a surcharge. Event facilities measuring 646 square feet (60 square meters) include a meeting room. This family-friendly hotel also offers a spa tub, tour/ticket assistance, and multilingual staff. Onsite parking is available (surcharge).

Novotel Queenstown Lakeside has designated areas for smoking.

  • 24-hour front desk 
  • Total number of rooms - 273 
  • Number of floors - 4 
  • Babysitting or childcare 
  • Restaurant 
  • Free newspapers in lobby 
  • Express check-out 
  • Designated smoking areas (fines apply) 
  • Designated smoking areas 
  • Computer station 
  • Luggage storage 
  • Express check-in 
  • One meeting room 
  • Concierge services 
  • Valet parking (surcharge) 
  • Safe-deposit box at front desk 
  • Conference space size (feet) - 646 
  • Self parking (surcharge) 
  • Number of buildings/towers - 1 
  • Spa tub 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Tours/ticket assistance 
  • WiFi (surcharge) 
  • Laundry facilities 
  • Multilingual staff 
  • Porter/bellhop 
  • Conference space size (meters) - 60 
  • Ski storage 
  • Garden 

Family Friendly Amenities

  • Family Hotel  
  • Laundry facilities  
  • In-room childcare (surcharge)  
  • Babysitting or childcare  


Available in all rooms: Wireless internet access (15.00 NZD per 24 hours surcharge), Wired internet access (15.00 NZD per 24 hours surcharge)

Available in some public areas: Wireless internet access ( 15.00 NZD )


Self parking (surcharge), Valet parking (surcharge)

Room Amenities

  • Pay movies 
  • Balcony or patio 
  • Phone 
  • Minibar 
  • Coffee/tea maker 
  • Private bathroom 
  • Hair dryer 
  • Shower/tub combination 
  • Satellite TV service 
  • Iron/ironing board 
  • Desk 
  • In-room safe (laptop compatible) 
  • Free newspaper 
  • Climate control 
  • Daily housekeeping 
  • Free toiletries 
  • Connecting/adjoining rooms available 
  • In-room childcare (surcharge) 
  • Cribs/infant beds available 
  • WiFi (surcharge) 
  • Wired high-speed Internet access (surcharge) 
  • Room service (24 hours) 
  • Pillow menu 
  • LCD TV 

Where to Eat

Breakfast is available for a surcharge and served each morning between 6 AM and 10:30 AM.

Elements - This restaurant serves breakfast and dinner. A children's menu is available.

24-hour room service is available.

Nearby Things to Do

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Downhill skiing nearby 
  • Cross-country skiing nearby 
  • Snowboarding nearby 
  • Snowshoeing nearby 
  • Snowmobiling nearby 
  • Rafting nearby 
  • Kayaking nearby 
  • Sailing nearby 
  • Mountain biking nearby 
  • Bicycle rentals nearby 
  • Hiking/biking trails nearby 
  • Parasailing nearby 
  • Skydiving nearby 
  • Ecotours nearby 
  • Ski lessons available nearby 
  • Ski equipment rental shops nearby 
  • Golf lessons available nearby 
  • Personal motorized watercraft on site 


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible parking 
  • In-room accessibility 
  • Accessible path of travel 
  • Accessible bathroom 
  • Roll-in shower 

Hotel Policies


Check-in time starts at 2 PM

Check-in time ends at 5:30 AM

Minimum check-in age is 18


Check-out time is 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children under 16 years old stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 60 per night.
  • Cribs (infant beds) are available.

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Additional policies and fees may apply when booking more than 7 rooms. For more details, please contact the office using the information on the reservation confirmation received after booking.


Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: NZD 32.00 for adults and NZD 16.00 for children (approximately)
  • Fee for in-room wireless Internet: NZD 15.00 (for 24 hours, rates may vary)
  • Fee for in-room high-speed Internet (wired): NZD 15.00 (for 24 hours, rates may vary)
  • Fee for wireless Internet in public areas: NZD 15.00 (rates may vary)
  • Self parking fee: NZD 11.00 per night (in/out privileges)
  • Valet parking fee: NZD 20.00 per night (in/out privileges)
  • Deposit: NZD 100 per night
  • Rollaway bed fee: NZD 60 per night
  • Onsite credit card charges are subject to a surcharge
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. Children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

National Rating

Official New Zealand Rating provided by Qualmark®

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 stars and is displayed on this page as 4.0 stars.

Sorry, we seem to have had an issue loading our review content. Try again?