Too much of a hassle
Posted Apr 19, 2016 on Wotif
My wife and I spent three nights at the Pounamu in Queenstown. The room(s) were ok, if a bit 1970's, but the experience was negative. The room was not ready when promised. After a long wait, we found out our room was ready, but for some unimaginable reason we had to change rooms in the middle of a three night stay. The introduction to the room by the hotel staff was negative including things we have never encountered in a hotel. For example, you cannot wear shoes in the room, You cannot eat spicy food in the room ... On the day we had to change rooms, we had to be out before 10:00 and could not get into the new room until 3:00 (they were late again. Really cannot recommend.