Can't be upscale if basics aren't even there!
Posted Aug 6, 2016
I booked Rydges Queenstown because the exterior looked so beautiful in the picture. I should have known, as with everything, looks can be deceiving. What follows is a list of the many things that were wrong with this hotel. We had left our luggage in a corner of the lobby amidst many other peoples' and took a long time to locate once we were assigned a room. In fact, upon returning from our tour, we were first given keys to one room, only to walk in and find other people were staying there, their luggage open and their beds messed up! We were then given a different room; Andrew, the front desk attendant, was very nice and seemed stumped as to what had gone wrong. Once in a room, the window was very drafty, and it was super cold outside; due to no bathroom fan. It took 2 hours for the steam to dissipate, and everything on the counter was soaked from the steam. There was mildew in a lot of the caulking around the tub, and the shower curtain blew all over your body when you were showering! Eew!!!! There were holes on the back of the bathroom door, but no hooks. Only one of the two flushers worked on the toilet. The newspapers in the lobby were all from 5-6 days prior. The lobby was beautiful. Only 2 items were offered for breakfast: continental for $16 or the full buffet for $25-$30. In summary, a hotel should not try to be a 4 or 5 star hotel offering a "spa", honor bar items, etc., when they haven't even attended first to the basics!