Ratings based on 371 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Auckland

Posted Oct 17, 2016
Pros: Location
Great hotel, perfect location right in the center of town. staff very friendly and helpful. room was nice and tidy and very nice bathrooms. happy to stay here and would stay here again.
4 out of 5
by A verified traveler from taiwan

設備高級舒適的房間

Posted Oct 2, 2016
員工親切 房價雖較高但設備皆很高級且還會來送礦泉水 幫你拉窗簾非常貼心 飯店位子方便離逛街的街道近 值得推薦入住 唯一缺點無免費的停車場
5 out of 5
by A verified traveler

Excellent location - great service

Posted Sep 28, 2016
Beautiful hotel. Staff were extremely welcoming and provided a great service. The room was lovely - very tidy and comfortable bed. Only a few minutes walk to the gondala/luge and lots of great restaurants around. No complaints.
3 out of 5
by A verified traveler

Posted Sep 3, 2016
The hotel dif not meet specific requests previously confirmed by email.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 3, 2016 on Hotels
4 out of 5
by A verified traveler

The Winter Retreat

Posted Aug 24, 2016 on Wotif
Pros: Its location
Friendly and helpful staff. Great room and service. Very nice building and so close to everything.
5 out of 5
by A verified traveler from Rye Victoria

Posted Aug 24, 2016
Great location great hotel pricey valet service only negative
5 out of 5
by DONGHAN from 서울

위치짱

Posted Aug 9, 2016 on Hotels
정말 좋았습니다~!!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 30, 2016 on Hotels
5 out of 5
by A verified traveler from Melbourne Australia

Ideal location, and beautiful hotel

Posted Jul 22, 2016
Everything I expected and then some - first time to Queenstown and we wanted to do it properly, we certainly weren't dissapointed! From the warming hot chocolate when you come in from the cold in the afternoon, to the exceptionally friendly and helpful staff, and the ski shop on level 2 that help you organise all your rentals and charge back to your room. Favourite would have to be the spa and rain shower (used alternately after a few falls on the snow!!)