They don't seem to care about the place
Posted Jul 16, 2016
These are some, probably most of the annoyances with the room.
-I love a good curry, but to have the room smell of curry every time you return to it is not pleasant.
-Bathroom amenities were not re stocked during our 6 night stay
-Towels not provided on occasion
-Beds not properly made most days
-Staff servicing rooms (due to their attire and appearance) did not appear to “belong” –unsettling
-Comes with laundry. Washing machine has no fabric softener dispenser. The dryer was very noisy-the kind it makes when a piece of metal is stuck in the machine
-You can't use the bathroom without turning on noisy, in effective and dirty extractor fans
-Dishwasher and crockery cupboards are located opposite one another - so close that you can't open both at the same time
-Bedroom only had a vertical blind (no curtain) which has a motel lights located directly outside - so the room glowed at night
-TV channels-they have Sky, but only just. 6 channels in total. TV set up does not appear to be correct - picture was cropped, awful picture quality and sound was terrible – buzz! Sky mag in the room, but was for the month prior to our stay
-Lights not working
-Toilet that continuous ran the entire visit
-The toilet came with a brush to clean the bowl – but was lying in two pieces the entire visit
-Paint work chipped
-Immovable bedside cupboard located to smack your head on when you roll over in bed
-The car park unable to be used – as the duty manager's car blocked it.
Comment from Hotel Management
by Mangal Behal, Hotel Management
Thank you for choosing our hotel for your stay in Queenstown,
We are pleased to learn that your overall hotel stay was successful.
However, I am very disappointed to hear that you found our housekkeping service to be below your expectations. All your comments are very important to us. We will ensure your feedback is shared with all the team members in the houeskeeping. I will personally see that all your complaints are addressed forthwith so that none of our other guests have similar experience and that everything is in order on your next visit.
We look forward to welcoming you back in the near future.