Ratings based on 226 Verified Reviews

3.9 out of 5
81% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location, in downtown Quepos

Posted Jan 24, 2018
Pros: Helpful and friendly staff. Clean rooms. Good security.
Wonderful stay, close to a variety of local restaurants. Bus terminal near by as well as beaches. Helpful and friendly staff made the stay at Serenity. We stayed in Quepos and launched off on numerous trips exploring using the local bus system which is quite reliable.
Comment from Hotel Management
Jan 30, 2018 by Raquel , Hotel Management
Thank you for your review!
2 out of 5
by A verified traveler from London

Convenient for Manuel Antonio National Park.

Posted Nov 22, 2017
Much is made of this being a boutique hotel, but only the pool really lives up to this. The frontage and reception look down at heel, but the staff were very welcoming, as is the all day coffee and fruit. Our room was like one in some of the better hostels we have stayed, poor lighting, very basic furniture, thin mattress and no mattress cover under the bottom sheet. Bathroom has no opening window. Does have safe and noisy fridge. Breakfast good, in light and airey seating area beside pool. Can walk along the prom to restaurants at quay. Easy drive to Manuel Antonio NP.
Comment from Hotel Management
Nov 23, 2017 by Owner, Hotel Management
Thank you Caroline for your well thought out feedback. We did recently upgrade our pool and breakfast area. We are planning to complete improvements in our rooms by January 2018. We hope that you can visit in the future after we have completed all upgrades.
5 out of 5
by Edward

Great location, very attentive & friendly staff!

Posted Jul 2, 2017 on Hotels
Lovely small hotel in a great location. Reception can arrange tours & are very helpful. Nice pool area to relax!
4 out of 5
Recommended
for Everyone
by A verified traveler from Brookfield, Illinois

Hotel with good breakfast and close to everything

Posted Jun 23, 2017
Pros: breakfast and location
Cons: The condition of hotel and rooms and that towels are changed every day.Sometimes towels were not changed for 2-3 days (we didn't put them on the floor
Location: The hotel is located in Quepos. In this area you can go white water rafting, horse back riding, zip lining (I recommend all 3), fishing, kayaking etc.
We have been in this hotel 2 times already. The main reason why we chose this hotel again is because of a very good breakfast (rice with beans, fried egg, toast with butter and jam, cereal, freshly made different juices, fruit and coffee) that can keep you more than a half day full. The second reason is that hotel is located in Quepos and close to ocean walk that is 500 meters away, restaurants, stores, supermarkets, main bus terminal, marina and farmer's market (on Friday afternoon and Saturday morning). A very good pizza place is just across from hotel. The staff is nice. The receptionist helps with booking different activities through different agencies (they have activity book) or with calling a cab. This hotel started to renovate some rooms. One room where we stayed was older and the other one was remodeled. The swimming pool area is small, but nice and remodeled. The breakfast area is little bit older, but nice. To go to the beach you must take a cab or use the bus, because the nearby ocean is not for swimming. Bus is very cheap (310 colones / $0.62) and cab between 4,000 colones/ $8 (Playa Biesanz) and 5,000 colones/$10 (Manuel Antonio beach). The Quepos airport (if you came from San Jose using Sansa Air - $73) is 15 minues away.
Comment from Hotel Management
Jun 29, 2017 by Lucía, Hotel Management
Hola !! From sunny Costa Rica We are very happy with your words, thank you for taking the time to do it. We are a green hotel and we are always trying to save the world, and we encourage our customers to do the same. We are in a renovation process and we are very happy you like our progress. We hope to see you soon back in our lovely hotel.
4 out of 5
by Gareth

Basic, clean and cheap. Good location.

Posted May 18, 2017 on Hotels
Our stay here was fine, the hotel is upgrading their pool area which will look good. As a basic hotel, it does the job. The reception staff are really friendly. There is air con, a fridge and our bed was a king size and everything is in working order however it does look dated. Breakfast was a simple affair, eggs and toast and Gallo pinto.
Comment from Hotel Management
Jun 29, 2017
Thank you very much for your comment, our hotel is under a renovation process, we started on the pool area and the rest of the areas including rooms will be renovated soo enough, our main concern is to have happy customers providing the best services in the area. We hope to see you again soon.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Rockford IL

Good hotel in town for convenience and business.

Posted May 1, 2017
Pros: The new brick work at the pool walls is great addition and will be finished very soon.
Cons: The lighting in my room, stark. A night stand lamp would be a good addition.
Location: Right in the hart of down town you can walk to every thing.
The hotel staff bent over backwards for me. Helping me retrieve a lost jacket and they spent 2 days getting me a refund on an unused room we reserved. The new owner is make improvements and it shows.
Comment from Hotel Management
Jun 29, 2017 by Lucía, Hotel Management
Hola Michael ! Thank you for your words, acctually we just finished the new bricks at the pool area and it looks beautiful, you have to come back to check us up ! The room you stayed at has a new lamp thank you for the suggestion. We hope to see you again !
4 out of 5
Recommended
for Everyone
by A verified traveler from US, US

A nice hotel to stay

Posted Apr 13, 2017
This is a clean and comfortable hotel. it is not fancy, but served its purpose. We enjoyed the stay.
5 out of 5
by Daniel

This traveler left a rating score only Posted Feb 23, 2017 on Hotels
4 out of 5
by A verified traveler

Location, location, location

Posted Feb 15, 2017 on Hotels
Best thing about this hotel is its location, just a few steps from the waterfront, bus terminal (for the public bus to Manuel Antonio) and surrounded by bars, restaurants and sodas (local food stalls). Service was pretty good, the young guy at the front desk and the ladies who served breakfast were very helpful. My room was big, but lacked natural light (only a small window) and the condition and cleanliness could be better. The bed cover was a bare comforter with a few stains, and the toilet had yellowish water marks. I didn't use the small pool, but it looked nice and clean.
5 out of 5
by Darlene

Clean hotel

Posted Jan 29, 2017 on Hotels
Nice little hotel close to downtown and bus terminal. Hotel is very clean, good bed, clean, sparking swimming pool. Breakfast was good and plentiful. Choice of fried or scrambled eggs with rice/ beans and toast. Help yourself to fresh fruit juice, coffee and bananas. Staff friendly and helpful. Felt safe walking in area at night.