Ratings based on 46 Verified Reviews

3.9 out of 5
76% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel - wonderful place to relax

Posted Feb 14, 2017
Shana is great hotel. The staff is friendly and attentive. Great pool with gorgeous ocean view. Wonderful beach is a short hike away. (We saw monkeys, sloths, and colorful birds in the forest on the way to the beach.) Also had tasty wood fired pizza in their restaurant.
1 out of 5
by A verified traveler from Boston

Air conditioner not working

Posted Dec 20, 2016
Air conditioner disnt work. Had difficult hot night. Informed office next day, but not fixed till time of departure. Other small stuff need fixing: curtains with holes, shower with no curtains, tiolet with water leak, phine cant dial outside, no dirty cliths bag, no disposal sandles, old fat pillows.
2 out of 5
by A verified traveler from US

Dated Hotel

Posted Oct 31, 2016
Pros: Staff
Cons: Maintenance
Location: Good location close to the beach
Poor maintenance, noises from other rooms, poor breakfast. The only good is the location close to Manuel Antonio
Comment from Hotel Management
Nov 1, 2016 by The Managment, Hotel Management
Dear Gerardo. thank you for staying at Shana and thank you for your review. It is always important to have this reports before you leave the hotel, so we could be able to take action and solve your problem.
4 out of 5
Recommended
for Couples
by A verified traveler from US

Ok hotel, beautiful area

Posted Oct 24, 2016
Pros: 10 minutes walking distance from the beach, great breakfast, great location
Cons: Pillowcases smelled like mildew, but everything else was fairly clean.
Location: Lots of things to do nearby. Manuel Antonio national park, hidden beaches, great restaurants
Comment from Hotel Management
Oct 27, 2016 by the managment, Hotel Management
Dear Val Thank you for staying at Shana hotel and for your time to review us. High humidity during this time of the year is always problematic for our customers, but keep in mind that the hotel is always in the best disposition to attent your need at the time when you notify our frontdesk, we woud change easy and quick your pillows
5 out of 5
Recommended
for Everyone
by A verified traveler

Shana hotel- Quepos/Manuel Antonio

Posted Oct 10, 2016
Pros: Hotel was amazing stayed in JR suite high ceilings , large room. Hotel staff was exceptional went above and beyond especially receptionist Laura
Cons: Front desk and restaurant closes very early .................
Location: Lots of adventures in Quepos
Comment from Hotel Management
Oct 20, 2016 by Reservations., Hotel Management
Greetings from Shana Hotel & Spa! We are glad you have enjoyed your stay, we look very much forward to having you again at the hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Nice hotel close to Manuel Antonio

Posted Sep 22, 2016
This was a nice hotel, if a little dated. Our A/C and fans did not work well. Hotel offered to move us, but we opted to stick it out. The food was good, and the service always helpful if not prompt. Overall we had a pleasant stay.
Comment from Hotel Management
Sep 30, 2016 by the managment, Hotel Management
Dear Guest. we highly appreciate you kind comments and will take in consideration you suggestions to improve our service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted May 26, 2016
Pros: location, breakfast view
It was great. staff offered me a free drink while i had to wait for my room.
Comment from Hotel Management
Oct 1, 2016 by Managment, Hotel Management
Dear Monique. Thank you for staying at Shana hotel. We are pleased you had a great stay!
3 out of 5
by A verified traveler

An Ok hotel

Posted Jan 30, 2016
This hotel was certainly not a 4 star, and certainly not worth the price we paid. I would recommend looking elsewhere.
Comment from Hotel Management
Aug 23, 2016 by the managment, Hotel Management
Dear guest. Thank you for your feedback, all your reviews help us to improve our service. we would do appreciate if you could tell us during your stay, what your where not satisfy with,so we can help with.
2 out of 5
by A verified traveler from SanJose, CR

Really a bad experience on service

Posted Jan 11, 2016
Cons: Customer service evidently
CONS: - Wifi connection is terrible, goes up and down the whole day - Service is simply not good, let me provide 2 examples, my brother and his wife asked for their food from the restaurant manager, they waited for over 1:15 hours and all of a sudden some waiter comes asking, would you need anything else ?? , to which my brother responds , yes ... we need our food which hasnt arrived. Ends up the order was never sent to the kitchen, lovely ah? Another example, we arrived 10:02am to breakfast on a saturday, they were taking breakfast away so my wife asks one waiter "could i please just take a little scrambled eggs before you take it?" , this guys answer ... NO YOU CANT. We could not believe this , it was simply ridiculous and a big proof of a complete lack of service in this hotel. We are simply NEVER going back. PROS: - Hotel rooms are very spacious for those looking for space
Comment from Hotel Management
Nov 2, 2016 by the managment, Hotel Management
Dear Felipe. We are sorry that we did not fullfil your expectations, back in january. We take very serious your suggestions. Now we have speed internet connection via WiFi, available withing the whole property and inside rooms. please give a chance to offer you a compensation and try again our services.
3 out of 5
Recommended
for Everyone
by A verified traveler from Boston

hotel and staff were great. Internet was the worst

Posted Dec 28, 2015
Pros: Staff, location, comfort,
Cons: Internet, breakfast, and bathroom amenities.
Location: Location is nice as it is off-road and quiet. There is a beach nearby, but requires some effort for the un-fit to reach.
This hotel has the potential of becoming one of the best. Internet slowness and disruption is definitely a big frustration (it was noted in a reply that it was fixed, but the fact that it was not). Breakfast was so average and tasteless. Bathroom needed soap trays and hangers. The pros are friendly staff, good bar, nice location, comfortable bed, and delicious wood pizza.
Comment from Hotel Management
Nov 11, 2016 by the managment, Hotel Management
Dear Sam Thank you for your kind comments