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Reviews of City Express by Marriott Queretaro

3 out of 5
City Express by Marriott Queretaro
Lateral Autopista, Mexico-qro No 2103 Col Estrella, Querétaro, QUE

Reviews

8.0

Very Good

Rating 10 - Excellent. 273 out of 724 reviews" "
Rating 8 - Good. 265 out of 724 reviews" "
Rating 6 - Okay. 97 out of 724 reviews" "
Rating 4 - Poor. 52 out of 724 reviews" "
Rating 2 - Terrible. 37 out of 724 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jefe de Recepcion on Dec 12, 2023
Srta Ana, nos complace saber que todo estuviera en orden en su estancia, nos tomamos muy en cuenta cada comentario para el mejoramiento de nuestros serivicios, esperando seguir siendo una opcion en sus futuros hospedajes

10/10 Excellent

Lorenzo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Before we was allowed to checkout at 4 pm not anymore
Stayed 2 nights in Oct 2023
Response from Jefe de Recepcion on Oct 16, 2023
Sr Lorenzo, lo invitamos a conocer nuestro programa de lealtad, marriott bonvoy, el cual dependiendo su nivel cuenta con beneficios como late checkout, siempre sujeto a disponibilidad

10/10 Excellent

Enrique

Stayed 5 nights in Sep 2023
Response from Gerencia CEQRO on Sep 13, 2023
Buenos días Sr. EnriqueAgradecemos el tiempo que se tomo para dejarnos su evaluación, le comentamos que seguiremos trabajando para mejorar nuestro servicio

10/10 Excellent

Johana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it, everything was convenient. it was clean, the staff was courteous
Stayed 2 nights in Jul 2023
Response from FRONT DESK on Aug 8, 2023
Miss Johana, We are grateful for your comments, we hope to see you soon in our facilities

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Jefe de recepcion on Jul 3, 2023
Sr rafael, agradecemos sus calificaciones, estamos para servirle en sus proximas estancias, lo esperamos!

2/10 Terrible

Hector

Liked: Staff & service
Disliked: Property conditions & facilities
The AC leaked and the wall was damaged because of it. No hot water.
Stayed 4 nights in Jun 2023
Response from Jefe de Recepcion City Express Queretaro on Jun 15, 2023
Sr Hector, le pedimos una disculpa por los inconvenientes que paso en nuestra propiedad, le aseguramos que gracias a su retroalimentacion, mejoraremos nuestras areas de oportunidad para que tenga mejores estancias con nosotros

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Buena locación , servicio al cliente excellente, habitación limpia y cómoda . Desayuno excellente.
Stayed 1 night in Mar 2023
Response from Gerencia CEQRO on Mar 27, 2023
Buenos dias Sr. AlexMuchas gracias por sus comentarios, estamos contentos que el servicio fuera de su agrado, aquí lo esperamos pronto en su próximo viaje

6/10 Okay

Daniel

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Everything is ok like always great beds, showers clean, good food, They need a Wafle machine like any other hotel. The bad thing is they turn off the A/C at 5am and that wakes me up, couldnt sleep again this happened 4 days straight.
Stayed 2 nights in Feb 2023
Response from Gerencia CEQRO on Feb 28, 2023
Hello Mr. Daniel,thank you for staying at City Express Querétaro and for your comments. We apologize for the inconvinient during your stay, to follow up this comment we are already doing maintainance works so that it wont happen during your next stay. We hope to have you back very soon!Best Regards,General Manager CEQRO

10/10 Excellent

Juan Manuel garcia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Just perfect!!
Stayed 2 nights in Dec 2022
Response from Gerencia CEQRO on Dec 20, 2022
Sr. Juan Manuel GarcíaAgradecemos sus comentarios, seguiremos trabajando para mejorar nuestros servicios y mantener el mismo de la mejor manera, lo esperamos pronto en esta hermosa ciudad

4/10 Poor

Manuel

Business traveler
Liked: Cleanliness, staff & service, amenities
Se escucha mucho el ruido de otras habitaciones y las almohadas son muy incómodas
Stayed 1 night in Oct 2022
Response from Gerencia CEQRO on Oct 31, 2022
Buenos dias Sr. ManuelAntes que nada agradecemos el tiempo que se tomo para dejarnos sus comentarios, le comento se le esta dando seguimiento de manera puntual para mejorar estas áreas de oportunidad, esperamos que nos permita en una futura estancia volverle a dar el servicio

8/10 Good

HECTOR RODOLFO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good option
Stayed 1 night in Aug 2022
Response from Gerencia CEQRO on Aug 29, 2022
Buenos días Sr. Héctor RodolfoPrimeramente agradecemos el tiempo que se tomo para dejarnos su evaluación sobre nuestro servicios, le comento que seguiremos trabajando para mejorar aun mas nuestro servicios, esperamos que en su próxima visita nos permita volver a atenderlo, esperamos vuelva pronto

6/10 Okay

DARIO ARTURO

Stayed 1 night in Aug 2022
Response from Gerencia CEQRO on Aug 8, 2022
Buenos días Sr. Darío Arturo Agradecemos su tiempor por compartir su evaluacion de nuestro servicio, nos gustaria si nos puede apoyar con nuestras areas de oportunidad para poder accionar y brindarle en su proxima visita un excelente servicios, esperamos que nos vuelva permitir brindarle el servicio

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó la tranquilidad y el precio
Stayed 1 night in Apr 2022
Response from CEQRO Gerencia on May 16, 2022
Buenos días Sr. Alejandro Agradecemos sus comentarios son muy importantes para nosotros, seguiremos trabajando para mejorar, para ofrecerle un servicio de calidad, esperamos que vuelva pronto.

10/10 Excellent

mike

Stayed 2 nights in Feb 2022
Response from Gerencia CEQRO on Mar 1, 2022
Estimado Sr. Mike Agradecemos sus comentarios, son muy importantes para nosotros ya que con estos, nos dan referencia de que venimos haciendo las cosas desde otra perpectiva, esperamos que vuelva pronto

6/10 Okay

Richar

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2021

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Need friendlier staff
Not so pleasant door man. Asking what I needed instead of welcoming me to their place.
Stayed 1 night in Dec 2021
Response from Gerencia CEQRO on Dec 24, 2021
Dear guest, we are sorry for the situation you had during your stay with us. We already took action about it and surely your next stay will be pleasant. Happy Holidays

10/10 Excellent

SERGIO IVANHOE GARCIA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Improve breakfast
Stayed 1 night in Nov 2021
Response from Hola on Nov 20, 2021
Estmado Huesped, agradecemos sus comentarios los cuales tomaremos en cuenta para mejorar nuestro servicio de desayuno. Esperamos recibirlo con nosotros pronto.

8/10 Good

SERGIO IVANHOE GARCIA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE BREAKFAST
Stayed 1 night in Sep 2021
Response from Gerencia CEQRO on Sep 21, 2021
Muchas gracias por sus comentarios Sr. García, son muy valiosos para nosotros, lo esperamos en su próximo visita.

6/10 Okay

Juan Carlos

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Proceso de ctrol de calidad deficiente
La ubicación muy buena y la atención durante el check in estuvo bien. Sin embargo al llegar al cuarto el aire no funcionaba y la persona de mtto optó por pedir otro cuarto. Al llegar, y entrar al baño, el escusado por dentro estaba sucio. Llsma la atención como sl entrar y en la tv se atreven a decir de sus múltiples certificaciones ganadas por la bio limpieza y estricta higiene etc. Lo que no saben es que eso se debe ganar todos los dias y no dolo cuando recibieron su visita del inspector.
Stayed 1 night in Mar 2021
Response from Gerencia CEQRO on Apr 7, 2021
Buenas tardes Sr. Juan Carlos Le ofrezco una disculpa en nombre Cityexpress Queretaro y lamentamos los inconvenientes que paso durante su estancia, se dará seguimiento de manera puntual a las observaciones señaladas. Trabajamos día a día para mejorar, agradecemos sus comentarios. Agradecemos su preferencia.

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient to get in and get out towards the main highway, very clean and staff very helpful
Stayed 1 night in Mar 2021
Response from CEQRO on Mar 16, 2021
Dear Guest We appreciate your comment, we will continue working so that in future visits you enjoy a pleasant stay with us

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si visitas la zona sur de la ciudad de Querétaro este hotel tiene una gran ubicación. Su Staff es muy amable y las habitaciones están muy bien.
Stayed 1 night in Jul 2020
Response from CEQRO on Jul 16, 2020
Estimado Huésped. Agradecemos sus comentarios, seguiremos trabajando para seguir ofreciéndole un buen servicio

8/10 Good

takuo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from CEQRO on Jun 23, 2020
Agradecemos su calificación

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Generally this price worth,Feel air not so fresh,
Stayed 2 nights in Feb 2020
Response from CEQRO on Mar 2, 2020
Dear guest. We appreciate your comments, these help us to make improvements in the service

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the price you pay
Stayed 1 night in Jan 2020
Response from CEQRO on Jan 22, 2020
Dear Guest! We appreciate your comments and we hope you come back soon!

10/10 Excellent

alain

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Small but very comfortable room. Well designed and functional. Breakfast is good to have start the day on the right foot. Price is very good and location is good, off the historic center though, about 25 min walk.
Stayed 1 night in Oct 2019
Response from CEQRO on Oct 8, 2019
Dear guest We appreciate your coments. Thanks a lot!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel with very kind and attentive staff.
Stayed 1 night in Oct 2019
Response from CEQRO on Oct 8, 2019
Thanks a lot! We are appreciate your comments!

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The sheets were not changed to clean ones. The room was not clean. The breakfast had two choices and it was really bad and extremely salted imposible to eat. The staff was good.
Stayed 1 night in Jul 2019
Response from CEQRO on Jul 28, 2019
Dear Guest! We appreciate your comments and we regret what happened in your stay, we offer our most sincere apology, we will work on the areas of opportunity so that in your next stay you enjoy excellent service

8/10 Good

Verified traveler

Stayed 3 nights in Jul 2019
Response from CEQRO on Oct 9, 2019
Estimado Huésped. Agradecemos su calificación.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from CEQRO on May 7, 2019
Gracias!

10/10 Excellent

Verified traveler

Stayed 3 nights in Mar 2019
Response from CEQRO on Apr 19, 2019
Thanks!

8/10 Good

JAVIN, Lochgelly, FIFE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable experience visiting Queretaro
Good location. Friendly personnel. Enjoyed Queretaro.
Stayed 2 nights in Oct 2018
Response from Gerencia General on Oct 8, 2018
Dear Guest We appreciate your appreciable comments We will be proud to have you back at our hotel Regards!!

6/10 Okay

Victor

Average Hotel
Stayed 1 night in Sep 2018
Response from Gerencia General on Oct 3, 2018
Estimado huesped Agradecemos sus apreciables comentarios. Esperamos vuelva pronto Saludos!!!

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
Great location, convenient
Stayed 1 night in Aug 2018
Response from CEQRO on Aug 20, 2018
Thanks for your comments. comming soon!

8/10 Good

Rodmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent...nice place
Stayed 2 nights in Dec 2017
Response from CITY EXPRESS QUERETARO on Jan 25, 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, but...
The hotel was undergoing maintenance and I had trouble with the WIFI. Breakfast could be better.
Stayed 1 night in Sep 2017
Thank you for your commets, we will work to improve the marked areas of opportunity.

2/10 Terrible

Javier

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Crashed car
the valet parking crashed our car and wouldnt take responsibility
Stayed 1 night in Aug 2017

8/10 Good

Mariana, North Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price...
The place is clean and well located. They have free transport service 10km around the hotel.

6/10 Okay

dinah, San Pancho, Nayarit

Liked: Cleanliness, staff & service, property conditions & facilities
removed from the center of town
Room was small but clean, bed was hard, staff friendly and helpful, breakfast OK. Located right off the autopista, not in the center historical district...it is a several block walk to anything of interest or places to eat...stay was ok but location not great

8/10 Good

Aldo I., Monterrey

Liked: Cleanliness, staff & service, property conditions & facilities
Good alternative for short stays
As usual, a good alternative for short stays. The continental breakfast is now better.

8/10 Good

Edward, mount forest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a little far from town
A nice enough property ; clean and comfy with nice staff. Thezocolo was a 50 to 65 peso ride each way .

4/10 Poor

Sevilla, Ciudad de México

Liked: Cleanliness
Disliked: Staff & service, room comfort
Look for another option
Poor matress confort, friendly staff but check in process it is incredibly slow, I had to wait almost 40 min and only were 2 people before of me.

6/10 Okay

marco zendejas

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Verified traveler

Good Enough
City Hoteles overall, good enough for business stay. Free Wi-Fi and basic English for their staff.

2/10 Terrible

Kevin P, Orlando

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid like the plague
Worst thing about the hotel is the uncomfortable beds. Hard to sleep well as the beds are hard as rocks. The hotel staff speak very little English. On checkout, the hotel charged my credit card in full despite having the room prepaid. Three calls totaling 30 minutes and promises the charge would be reversed the charge remains on my credit card. They serve a weak continental breakfast and there's nowhere nearby within walking distance to eat except for a hotel next door. Strongly suggest to avoid staying at this disappointing hotel.

6/10 Okay

lg, long beach

Liked: Property conditions & facilities
Disliked: Staff & service
ok for one or two nights
Location close to main highway not close to walk to. Staff wasn't too friendly more monotone than anything. Rooms and breaksfast was fine for the price.

2/10 Terrible

Don Julio19

Liked: Staff & service
Disliked: Room comfort
Avoid At All Costs
The staff was very nice and helpful. However, there we very few amenities if any at all. Phone calls cost extra. The tv was so small I could barely make out what was on the screen from across the room. There was no iron or ironing board. There was no hair dryer. The walls were so thin I could hear the man snoring in the room next to me. Needless-to-say, I heard every noise from all the rooms beside and above. The continental breakfast was mediocre. The sensor in my door did not function properly. I had to play with it every time I had to open the door and had to have my card registered several times. Never was I offered another room for this inconvenience.

4/10 Poor

Shinta, Monterrey

Liked: Cleanliness, staff & service
Disliked: Room comfort
A night with students
Many students stayed there at the same night. They was very noisy all night, and I could not sleep well. The hotel stuff tried calm them down, but they could not. I want to choose a hotel with no students.

8/10 Good

kesi83

Liked: Cleanliness, staff & service, room comfort
great time in Queretaro!
Strongly recommend this hotel: good location, good price, good breakfast! Enjoyed it very much!

4/10 Poor

MEXICO TRAVELER

Liked: Cleanliness, staff & service, room comfort
MEXICO TRAVELER
The hotel was good but I would NEVER recommend ordering food. I got a turkey sandwich and after eating it I spent the whola night throwing up.

4/10 Poor

Scott, Sao Luis de Montes Belos, GO, Brazil

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Noisy, No Sleep Hotel
This hotel is located on the side of the freeway. We asked for a room far from the freeway but they was no way of blocking out the sound of the freeway. We were not able to sleep at all. The room was very musty smelling as well. The breakfast was good, however.