In need of an upgrade, but otherwise nice!
Posted Aug 17, 2016 on Hotels
Hacienda Juricas has seen better days. Many of the rooms (according to others staying with us) are in need of a maintenance update. The carpets along the hallways, once cushy are now bubbling in spots, the same goes for our room flooring. Perhaps the most desperate upgrade needed are the cheap shower curtains on the metal clips that now longer allow the curtain to pull closed easily.
We enjoyed the food at the restaurant, although the two don't seem to work well together, needing a voucher before being allowed to order things toward our room bill, signing for the complimentary breakfast, etc. And, despite the great kitchen, the wait staff was all over the place. There were many people working busily, but we often waited for LONG periods of time for service, especially our drink orders took a long time before being delivered. Don't bring me my food before you bring me my drink! Common sense. Very frustrating, which was a pity, since like I said, the food was good!
Comment from Hotel Management
Sep 15, 2016 by General Manager, Hotel Management
First of all allow me to offer you an apology.
Thank you very much for taking the time to let us know your comments. We are currently checking out how we can improve those details in hallways and rooms and I already talk with F&B Mgr. in order to correct those blanks in service. I am sure that you will enjoy our standars in your next visit. We look forward to see you again in the future.
Antonio Vargas / Rooms División Mgr.