Reception

Reviews of Hotel Florencia

3 out of 5
Hotel Florencia
Av. Prolongacion Zaragoza 101, Col Jardines de Hacienda, Querétaro, QRO

Reviews

6.6
Rating 10 - Excellent. 122 out of 596 reviews" "
Rating 8 - Good. 181 out of 596 reviews" "
Rating 6 - Okay. 130 out of 596 reviews" "
Rating 4 - Poor. 79 out of 596 reviews" "
Rating 2 - Terrible. 84 out of 596 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Angelica

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
False advertising, so hot in the room
Stayed 2 nights in Sep 2023
Response from HOTEL FLORENCIA on Sep 12, 2023
BUEN DIA, CONTAMOS CON AIRE ACONDICIONADO, DE HACERNOSLO SABER LE HUBIERAMOS APOYADO EN ACTIVARLO, SALUDOS!

8/10 Good

hugo

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023
Response from HOTEL FLORENCIA on Jun 22, 2023
HOTEL FLORENCIA Agradece su preferencia, gracias por su visita. Saludos cordiales.

6/10 Okay

Manuel, Roanoke

Liked: Staff & service, property conditions & facilities
I am torn regarding the review that I want to give to this hotel. First it looks like an abandoned hotel from a video game or a movie. Which is scary but at the same time thrilling. It's a very safe place to be honest and the staff were nice. Its is cheap but not crappy, just old. I was a little scared just because it looks abandoned however once that I was over my prejudices it was a nice stay. The room was very spacious, quiet and clean. They told me at reception that they didn’t have hot water, but I took a shower and the water was hot. I definitely would stay there again and would take some creepy pictures in the process. If you have a twisted sense of humor like I do, you would love it.
Stayed 1 night in Mar 2023
Response from HOTEL FLORENCIA on Apr 11, 2023
THANK YOU FOR YOUR COMENTS! WE HOPE YOU ENJOYED YOUR STABLISH WITH US , BEST REGARDS!

6/10 Okay

Prof.

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
0
Stayed 1 night in Mar 2023
Response from HOTEL FLORENCIA on Mar 21, 2023
Hotel FlorenciaAgradece su preferencia.Saludos cordiales

8/10 Good

Brandon

Stayed 1 night in Jan 2023
Response from Hotel florencia on Feb 25, 2023
Hotel florencia.Agradece su preferencia.

8/10 Good

Melissa

Stayed 1 night in Sep 2022
Response from HOTEL FLROENCIA QUERETARO on Sep 16, 2022
Estimado huesped Gracias por tomarse el tiempo de escribirnos sus comentarios sobre la experiencia en nuestro establecimiento, lo cual nos alegra que fue grata y cumplimos sus expectativas. Le esperamos pronto en esta su casa.

2/10 Terrible

Jose

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Night mare
Beds were worst ever No hot water. Shower head send water every where. Carpet was 100 years old
Stayed 5 nights in Dec 2021

8/10 Good

Paula

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
They staff was friendly, the hotel is old and the beds,pillows and more need renovation. But okay for the price
Stayed 1 night in Dec 2021

4/10 Poor

ANGEL DE JESUS AGUILAR

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2021

4/10 Poor

liliana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel está muy antiguo, no le invierten en una remodelación, la puerta de mi habitación no cerraba (habitación 307) la ubicación está terrible. No lo recomiendo.
Stayed 1 night in May 2021
Response from Hotel Florencia Querétaro. on May 23, 2021
Estimada srita. Líliana, Me gustaría comenzar disculpándome por los inconvenientes que sucedieron durante su estancia. Nos esforzamos por hacer que cada estadía que elige con nosotros sea de su entera satisfacción. Agradecemos el tiempo que se ha tomado en hacernos llegar sus comentarios para así tomar acción y trabajar en nuestras áreas de oportunidad. Le esperamos pronto en esta su casa

6/10 Okay

Verified traveler

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Cleanliness
Thes staff was very friendly and efficient. Check-in and check-out were fast and easy.
Stayed 1 night in Mar 2021
Response from Gerencia, Hotel Florencia on Mar 13, 2021
Estimad@ Huesped, agradecemos mucho el que se haya hospedado con nosotros y sobre todo el que se haya tomado el tiempo de evaluarnos. Esperamos verl@ pronto nuevamente.

6/10 Okay

Gustavo

Stayed 2 nights in Mar 2021
Response from Gerencia, Hotel Florencia on Mar 19, 2021
Estimado Gustavo, agradecemos el que se haya hospedado con nosotros y el que se haya tomado el tiempo de evaluarnos. Ojala pudiera detallarnos los puntos en los que no cubrimos sus expectativas para poder mejorar nuestro servicio y que su proxima visita logremos que tenga una mucho mejor experiencia.

8/10 Good

Carlos, Salvatierra

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar, solo me preocupa poquito la entrada al estacionamiento
Stayed 1 night in Oct 2020
Response from Gerencia, Hotel Florencia on Oct 20, 2020
Estimado Carlos, agradecemos su estadia y sobre todo que se haya tomado el tiempo de evaluarnos, sus comentarios son la base con la que trabajamos para mejorar nuestro servicio. Esperamos verlo pronto nuevamente.

6/10 Okay

AM, Colorado

Traveled with family
Liked: Staff & service
kind of old bathing (shower curtains old), old towels.
Stayed 4 nights in Jan 2020
Response from Gerencia, Hotel Florencia on Jan 31, 2020
Dear guest, we are sorry for the inconvenience during your stay, we will be working to improve and take with all the seriousness that all your comments deserve

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
Very dirty, run down and falling apart. No a/c poorly lit and moldy, do not stay there.
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Pool water temperature was cold and our children couldn't swim. They were very disappointed for this.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Is this hotel construction done?
Paper thin walls in rooms. Bathrooms with loose switches. Showers drains on floor. Pathetic water pressure. Simulated marble wood panels not attached. Internet absolutely sucks. Fantastic restaurant. Free parking great. Staff very helpful when not watching the overhead TV. Would not stay there again - sorry.
Stayed 4 nights in Feb 2018

2/10 Terrible

Belina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expedia/Hotels.com listing erroneous information
Reserved, verified, paid for room with 2 QUEEN beds. Once we arrived hotel said they've never offered Queen beds only doubles which is unsatisfactory and if this was shown on the listing I would have never chosen this hotel. They said it was Expedia/Hotels.com fault for putting wrong information and I could take it or leave it but it was what it was, no accommodation possible. Had to find and pay for ANOTHER hotel, causing great expense and inconvenience. I am alerting all social media, government agencies, consumer groups as well as twitter / FB / Instagram / Snapchat et all about this problem. I have also contacted my bank and credit card company about the problem. Guess we will no longer use your site for any travel, I will alert all to this fact, since it contains erroneous information, there is no resolution possible and your $$$ is taken with no service received. This is unacceptable and this issue will be followed up. Also, area of hotel was unsafe and not recommended by locals, Hotel Florencia has a terrible reputation for scamming guests and for terrible service and should not be promoted by reputable sites. Don't you do your own research to avoid situations like this? Shame on you!
Stayed 14 nights in Dec 2017

8/10 Good

albert, Tx

Liked: Staff & service, property conditions & facilities, room comfort
Quiet place
It is a good place, very quite, near downtown and other places of interest .
Stayed 3 nights in Jul 2017

6/10 Okay

Patricia

Liked: Cleanliness, property conditions & facilities
Pool closes early at 8 pm & No wifi in rooms.
I was disappointed that their pool closed at 8 pm instead of 10 pm like the majority of hotels. We booked this hotel only for the pool to be able to get a splash in the pool after a long day. The pool hours were not advertised and we were not able to swim at 8 pm. Plus NO wifi in the room at all. If you are in a businesss trip, do not book this hotel. The mini fridge did not work either. Very nice and safe area though, and clean room.
Stayed 1 night in Jun 2017

6/10 Okay

Fuzzy, Chicago

Disliked: Staff & service
Hotel Florencia - Queretaro, Mexico
If you are a picky person, prone to complain alot, I would definitely not recommend you stay at the Hotel Florencia. This was my first trip to Mexico, and I wanted to stay in the downtown area, close to where my friend works there in Queretaro. The location of this hotel is awesome, but the hotel itself needs major work. The rooms need new carpeting big time. The plumbing needs some work as well. My sink faucet would squirt water all over the place as well the shower leaked water on the floor. Your room key card needs to be inserted in this special holder on the wall for the electricity to work, which is great for saving electricity, but I had no idea and went down to the desk to tell them I have no electricity lol. So they got me up to speed on that and I had to ask for the WIFI password. The employees really seem depressed and disengaged which is a shame as a smile really does go a long way in making someone feel welcome. The only person who smiled was the cleaning lady who did my room every morning. The hotel restaurant was decent enough for the price of the buffet. The restaurant staff were usually on their phones, and many times I just got up and got my own coffee. They would expect a tip even though they did nothing for me lol. Watever. So all in all, the decision you need to make is this: Is the location worth the run-down state of the hotel for you ?
Hotel Florencia Artsy Window
Queretaro Neighborhood
Pretty Flowers in Queretaro
Sunset View from Hotel

6/10 Okay

Mike, Orlando

Liked: Staff & service, room comfort
Hotel Florencia in Queretaro
Good hotel in nice area of Queretaro. Room was adequate. Wifi is the public areas only. I saw a breakfast buffet but we missed it. Lots of stores around to pick up stuff you forgot to pack.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Bryan, British Columbia

Disliked: Staff & service, room comfort
Basic hotel
Beautiful building, very beautiful lobby and entrance. Rooms however, were very basic.

8/10 Good

luis, vacaville,Ca.

Liked: Property conditions & facilities, room comfort
Very good service and location.I will recomend to the family and friends.

10/10 Excellent

Enrique, Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for a weekend
Grate stay, close to a mall, nice place for a weekend

4/10 Poor

mary, mexico

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Maintenance need to improve.
The pool was dirty. The hotel looks abandon and lonely. They need to refurbish the facilities. Near to down town center of Queretaro.

6/10 Okay

Trav3ler On Budg3T

Liked: Cleanliness, room comfort
Disliked: Staff & service
good for price
It's just an ok motel room, it could have been better if front desk had a little more polite/friendly attendant.

8/10 Good

Verified traveler

Liked: Room comfort
Disliked: Property conditions & facilities

6/10 Okay

wolf3

inexpansive place to stay
if you want value for your stay, you are n the rght place

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness
Very adequate accommodations in SW Queretaro
Staff was very friendly, but only one staff member spoke English. Difficult time conversing. Pool was not very clean, but other than that, very nice. Room was very clean everyday, and the staff left extra things without us even asking! Room temperature was a little hard to control; beds are hard! But that seems to be the sentiment throughout Mexico.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jesús

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención del personal
Stayed 3 nights in Feb 2024

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
A mí y a mi familia, nos gustó mucho, salimos muy contentos con todo el servicio prestado
Stayed 2 nights in Jan 2024
Response from STAFF FLORENCIA on Jan 29, 2024
Muchas gracias por sus comentarios, esperemos vuelvan pronto!

2/10 Terrible

Victor

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Aunque el precio es muy económico tiene mucho que mejorar en cuestión de instalaciones . Alfombras muy percudidas y habitaciones con mucho olor a tabaco
Stayed 1 night in Dec 2023
Response from Staff Hflorencia on Jan 15, 2024
Muchas gracias estimado huésped, nos encontramos en proceso de remodelación. una disculpa de ante mano por su experiencia.

2/10 Terrible

Lisbeht

Stayed 2 nights in Dec 2023
Response from Staff Hflorencia on Jan 22, 2024
Gracias por tu calificación, podrías informarnos si tuvo algún problema? quedamos a su respuesta. Esto es importante para mejorar.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Staff H Florencia on Jan 15, 2024
Muchas gracias por su calificación.Esperamos su estancia haya sido agradable!

8/10 Good

Maria Elena

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Staff H Florencia on Dec 21, 2023
Gracias por tu calificación, esperamos que tu estadía haya sido satisfactoria.Felices Fiestas!

8/10 Good

gerardo

Liked: Staff & service
La limpieza y las instalaciones no son adecuadas, sucio y regadera le falta mantenimiento.
Stayed 1 night in Nov 2023
Response from Staff H Florencia on Nov 28, 2023
Estimado huésped, muchas gracias por esta retroalimentación. Tomaremos las medidas necesarias para que esto no vuelva a pasar.Una disculpa de ante mano.

2/10 Terrible

Jimena

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
El hotel está abandonado, no sirve el clima las habitaciones frías, no había agua caliente, focos fundidos en la habitación, el control de la tv no sirve, no tienen conectados los teléfonos, no sirve el elevador, el personal de recepción grosero
Stayed 3 nights in Nov 2023
Response from Staff Hotel Florencia on Nov 23, 2023
Muchas gracias por sus comentarios. Se reviso estos comentarios en la habitación que se les proporcionó, y los focos están funcionando al 100% de igual modo el aire acondicionado funciona, el agua sale caliente, sin embargo no sale hirviendo. Los teléfonos están en mantenimiento y el elevador funciona adecuadamente. Asi mismo se revisaron las cámaras y se escucha como de manera pertinente la recepcionista les atendió de una manera adecuada y cálida al igual por la jefa de recepción. sin embargo de su parte no fue la misma atención. Una disculpa por los inconvenientes que se causaron en su estancia.

4/10 Poor

José Luis Alonso

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Queda a deber la relación del costo de la habitación por noche (costoso). Un hotel grande y espacioso, pero ya deteriorado y sin mantenimiento; urge una “manota de gato”; sobre todo, los baños. Hay restaurante, pero no avisan que está en remodelación y fuera de servicio. Área de alberca regular y FATAL, algunas habitaciones no tienen agua caliente, solo agua tibia.
Stayed 2 nights in Nov 2023
Response from Staff H Florencia on Nov 20, 2023
Gracias por su retroalimentación. En este momento estamos trabajando en la remodelación del Hotel. Por lo mismo estamos dando precios bajos. Una disculpa de ante mano por los inconvenientes causados durante su estancia.

4/10 Poor

ruperto

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Staff H Florencia on Nov 20, 2023
¡Gracias por su calificación!

10/10 Excellent

Susana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Staff H Florencia on Nov 20, 2023
¡Gracias por su calificación!Esperamos vuelva pronto.

10/10 Excellent

Martín

Liked: Property conditions & facilities
Todo muy bien y accesible
Stayed 1 night in Oct 2023
Response from Staff Hflorencia on Nov 4, 2023
Muchas gracias por sus comentarios estimado huésped.Esperamos verlo pronto!

4/10 Poor

Martha

Traveled with group
Disliked: Cleanliness, property conditions & facilities
muy descuidado el hotel, sin telefonos en la habitación, sin tv, sin aire acondicionado, las llaves del agua para bañarte estaban al reves y nadie te menciona eso, honestamente muuuuy descuidado, no lo promocionen y ojala lo arreglen pronto
Stayed 4 nights in Oct 2023
Response from Staff Hflorencia on Oct 24, 2023
Muchas gracias por sus comentarios; Una disculpa por sus inconvenientes. Estamos en remodelación, vamos poco a poco, es un proceso bastante largo debido a las dimensiones del hotel. Rectificando la información que nos proporciono, no contamos con Pantalla en esa habitación, solo con TV normal, y si contamos con Aire acondicionado. Esta retroalimentación nos ayuda bastante a mejorar en todo. Saludos

2/10 Terrible

Juan Carlos

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Pésimo, nada recomendable
La aplicación me manejó un costo sin embargo al cobrarme en el hotel fue casi el doble de precio.
Stayed 1 night in Oct 2023
Response from Staff H Florencia on Oct 24, 2023
Hola buenas tardes, hemos revisado el tema del precio; seguramente usted vió la tarifa sin el impuesto. Ya que aparece un total de 975.35 pesos en precio total. Si tiene alguna duda, puede revisarlo directamente con algún asesor de Expedia para corroborar el precio. Muchas veces no se percatan de los impuestos, ya que se desglosan en la parte de abajo. Aun así quedamos a sus comentarios por algún otro inconveniente o aclaración. Saludos!

10/10 Excellent

Jose Nilton

Liked: Cleanliness
Todo muy bien
Stayed 1 night in Oct 2023
Response from Staff H Florencia on Oct 24, 2023
Muchas gracias por su opinión. Esperamos vuelva pronto.

10/10 Excellent

Andrea Nayeli Rivera

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Se nota que es un hotel que vio mejores épocas, sin embargo; para una estancia corta (1-3 noches) es una opción accesible. Los cuartos son muy amplios y cuentan con todo lo necesario.
Stayed 1 night in Oct 2023
Response from Staff Hotel Gerencia on Oct 24, 2023
Muchas gracias por sus comentarios, estamos poco a poco realizando las mejoras para mejorar las condiciones en sus estancias. Esperamos vuelva pronto!