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Reviews of Hotel & Spa La Mansión del Burro Azul

3.5 out of 5
Hotel & Spa La Mansión del Burro Azul
Ignacio Altamirano Sur #35, Centro Historico, Querétaro, QUE

Reviews

8.2

Very Good

Rating 10 - Excellent. 172 out of 373 reviews" "
Rating 8 - Good. 109 out of 373 reviews" "
Rating 6 - Okay. 61 out of 373 reviews" "
Rating 4 - Poor. 19 out of 373 reviews" "
Rating 2 - Terrible. 12 out of 373 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Julio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean and accessible to train station
Response from HOTEL & SPA on Mar 8, 2024
Hotel & Spa La Mansión del Burro Azul agradece su comentario. Un placer atenderles.

10/10 Excellent

Rosalina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from HOTEL & SPA on Jan 26, 2024
Hotel & Spa La Mansión del Burro Azul agradece su comentario. Un placer atenderles.

2/10 Terrible

Karen

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very bad experience, they told me I could place thing in the refrigerator that is shared and then they took my things out and placed them on the floor .the roof area that is sold on Expedia like a nice place to relax and enjoy the view they have everything closed and they dont allow u to be there.the sitting area is very dirty and the jacuzzi is nasty !honestly this is like an abandoned hotel !staff is not friendly at all ! I normally book with Expedia because it’s always amazing and they only have the best of the best but today is very bad !
Stayed 1 night in Oct 2023
Response from HOTEL & SPA on Oct 16, 2023
HOTEL & SPA LE AGRADECE SU COMENTARIO

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Interesting place not too far from historic district, but the spa is close to non existent, no sauna, hot tub, etc, no massage availability on the day of check in. Still waiting for massage. Will see how it is…
Stayed 1 night in Sep 2023
Response from HOTEL & SPA on Oct 3, 2023
Hotel & Spa La Mansion del Burro Azul, agradece mucho su vicita. Una disculpa por el inconveniente, el jacuzzi, spa y sauna solo hay que reservar a su llegada.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, food and spa was excellent.Service was amazing. Loved the stay!
Response from HOTEL & SPA on Dec 31, 2022
Agradecemos mucho su comentario. Fue un placer atenderle.

10/10 Excellent

Ana Lucia

Stayed 2 nights in Sep 2022
Response from HOTEL & SPA LA MANSION DEL BURRO AZUL on Sep 21, 2022
muchas gracia por su comentario. fuey sera un placer atenderles.

4/10 Poor

Carl

Stayed 3 nights in Sep 2022
Response from HOTEL &SPA on Sep 12, 2022
Gracias por su comentario

10/10 Excellent

María Eugenia

Stayed 1 night in Jul 2022
Response from HOTEL & SPA on Jul 8, 2022
Gracias por su comentario.fue un placer atenderle

8/10 Good

Carolina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little place, nice staff. The only thing I didn’t like was the bed and pillows. Everything else was nice!
Stayed 2 nights in May 2022
Response from HOTEL & SPA on Jun 25, 2022
Gracias por su comentario.

10/10 Excellent

Kevin Eduardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy casero y acomodado a la época. Las amenidades que ofrecen así como extras a la estancia valen la pena.
Stayed 2 nights in Feb 2022
Response from Hotel Spa La Mansion del burro azul on Feb 7, 2022
Gracias por su comentario. fue un placer atenderle.

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay. Super quiet, and traditional style.
Stayed 1 night in Jan 2022
Response from HOTEL & SPA LA MANSION DEL BURRO AZUL. on Jan 26, 2022
GRACIAS POR SU COMENTARIO.FUE UN PLACER ATENDERLE.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Charming hotel in the heart of Queretaro!
Stayed 1 night in Apr 2021
Response from HOTEL &SPA on May 5, 2021
gracias por su comentario. es un placer atenderle.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and very beautiful hotel!! Will definitely go back!
Stayed 1 night in Apr 2021
Response from HOTEL & SPA on Apr 22, 2021
MUCHAS GRACIAS POR SU PREFERENCIA.

10/10 Excellent

Autry, Silao, México

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The only thing I didn’t like was the room had no windows, therefore it was very warm. Luckily there was a ceiling fan to circulate the air.
Stayed 2 nights in Mar 2020
Response from Thank you. on Mar 24, 2020
Thank you for the comment, it was a pleasure to receive you.

6/10 Okay

Verified traveler

Stayed 1 night in Mar 2020
Response from Gracias. on Mar 24, 2020
Gracias por tu comentario, esperamos verte pronto.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Bonito
Un hotel bonito, agradable pero un gran punto en contra es que no tiene estacionamiento y la pensión que ellos te recomiendan cuesta $100 or cada 12 horas.
Stayed 1 night in Jan 2020
Response from MOSS on Jan 9, 2020
Gracias por su comentario es muy importante para nosotros. fue un placer atenderle

8/10 Good

Bob

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suprised
Arriving from the outside I started to worry and said oh no but going through the door and seeing my name on the notice board things went swimmingly after that. The hotel is lovely and the staff are great and informative. I would stay again!!!
Stayed 2 nights in Oct 2019
Response from MOSS on Nov 3, 2019
Hola Bob. Gracias por hospedarse en Moss hotel Spa. Su comentario es muy importante.Fue un placer atenderle.

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A dessert, short and swee.t
I consider my staying at Moss Hotel & Spa very enjoyable. The location was amazing, the staff were very cordial and the Continental Breakfast was considerably tasteful. It was a short, but comforting experience!
Stayed 3 nights in Mar 2019
Response from Luis Enrique on Mar 23, 2019
Hello, Abel! Thank you very much for your comment, it's very important to us in order to know that you had a pleasant stay and also helps us to know in which aspects we can improve our services. Thank you for staying at Moss Hotel & Spa, it was a pleasure to assist you and we hope to receive you again soon. Greetings!

10/10 Excellent

Jovan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lindo hotel y confortable.
Es un hotel muy lindo y confortable, el personal es muy amable y tiene un pequeño desayuno. La ubicación es algo céntrica.
Stayed 1 night in Dec 2018
Response from MOSS HOTEL SPA on Feb 23, 2019
Gracias por su comentario Jovan,su cometario es muy importante para Moss Hotel spa, fue un placer recibirlo. lo esperamos en un futuro.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2018
Response from MOSS on Jan 13, 2019
Buenas tardes. gracias por su cometario, es muy importa ante para Moss Hotel Spa, a si podemos mejorar cada día y ofrecer un excelente servicio

4/10 Poor

Martina, Mexico

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Rooms are small.Water for shower has no pressure. No Parking .Be careful , police takes your plates
Stayed 1 night in Aug 2018
Response from m on Aug 9, 2018
Gracias por su comentario son muy importantes para nosotros.

4/10 Poor

Ale, Eastvale, CA

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great location, very close (walking distance) to historical center, bars and restaurants, a parking lot would've been great, I had to park 3 blocks away. Staff was friendly, rooms were really nice, pretty and clean, although really hot! Only ceiling fans are available in the rooms, we had warm days on our visit to Queretaro so the rooms were very, VERY hot. And last, but not least, the king mattress was extremely hard/firm, very uncomfortable.
Stayed 1 night in Jul 2018
Response from m on Jul 29, 2018
Gracias por sus comentarios son muy importantes para nosotros

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice area
There was street construction going on when we got there, which made us a bit wary, but the hotel is delightful . The place is so pretty we took pictures of it! Breakfast was also very good. The hotel is not far from a delightful plaza. I'd stay here again!
Response from wen on Apr 25, 2018
Thank you very much for your rating and opinion. We regret very much that they have touched the moment when the street was in repair, they are issues that we can not foresee since that is decided by the municipal government. We hope you visit us again very soon and you can see the splendor of our city already remodeled.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Sep 2017
Muchas gracias por su comentario el Hotel & Spa La Mansión del Burro Azul le agradece haberse hospedado con nosotros

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff; they are there to spoil you in so many ways.
Stayed 4 nights in Sep 2017
Muchas gracias por su comentario el Hotel & Spa La Mansión del Burro Azul le agradece haberse hospedado con nosotros fue un placer atenderle. Nos esforzamos cada día para mejorar nuestros servicios.

10/10 Excellent

Dandoun, Houston,TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Beautiful and cozy mansion .The stuff is very nice helpful and welcoming...They make u feel very comfortable and treat u as a queen.The breakfast is delicious..the rooms are very clean.Not to miss the spa..oh!!!very calming and relaxing.U won't feel like staying in a hotel but like it's your own casa.The location is great .close to the historical downtown.
Stayed 6 nights in Sep 2017
Response from Hotel & spa on Sep 16, 2017
Hola Dandoun, Gracias por Hospedarse en el Hotel & Spa La Mansión del Burro Azul para nosotros Fue un placer atenderle, esperamos nos visite en un futuro. Gracias por sus comentarios.

10/10 Excellent

Lisa Lerma, chula Vista, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great cozy hotel!!!
5 star service by staff
Stayed 5 nights in Sep 2017
Hola Lisa Lerma muchas gracias por su comentario Todos sus comentarios son de gran utilidad para nosotros Fue un placer atenderle. El Hotel & spa la Mansión del burro Azul Le reitera su agradecimiento.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017
El Hotel & Spa La Mansión del Burro Azul le agrade mucho su comentario. Paul. Gracias

10/10 Excellent

Joann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IT WAS WONDERFUL AND BEAUTIFUL
Stayed 4 nights in Jul 2017
Thank you for staying with us, it was a pleasure to welcome you. We hope to see you soon

10/10 Excellent

Juana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Queretaro ♥️
Great staff.
Gracias Juana por tu comentario y calificacion para nosotros es muy importante la satisfaccion de nuestros huespédes y que se lleven una maravillosa experiencia. Esperamos verte pronto!!!

8/10 Good

Emilio

Liked: Cleanliness, staff & service, property conditions & facilities
Not nice not having parking.
Nice Hotel. They have no parking. Have to look for a place to leave the automobile. Pay police a ticket for parking in front of hotel.
Hola Emilio, lamentamos mucho lo sucedido, desafortunadamente la Ciudad de Queretaro no cuenta con suficientes estacionamientos y por ser una ciudad protegida por la INAH no nos permite tumbar casas para hacer estacionamientos. Estamos trabajando en una estrategia para que nuestros amables huespedes tengan opcion de dejar sus coches seguros y sin problemas. Gracias por su comentario es muy importante para nosotros

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the hotel!great service! Great price! Location was perfect!

10/10 Excellent

Reymond, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El Burro was Great...
had a great nite...

8/10 Good

Dusan, Prague

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and stylish hotel
Nocr hotel, good value for money, breakfast could be improved.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
historic mexican hotel
The hotel has traditional and colorful ambience. The staff was extremely helpful.

4/10 Poor

Paula, Seattle, WA

Disliked: Property conditions & facilities, room comfort
YOUTH HOSTEL!
Terrible place, more of a youth hostel than a hotel. Definitely not three star. Communal kitchen. My room was a monk's cell. No windows. A bed that required walking sideways to get in. An armoir that was 1 1/2' x 2' with 3 wire hangers. No windows. No light. A door that went out to an interior courtyard, made to look so welcoming in their photos. I had booked 9 nights. Upon arriving, they charged me for the 9 nights, without my even seeing the room. Checked out the next morning, one night. The person in charge did not know how to issue a credit. I called the hotel the following morning and was told it was Expedia's problem. I called Expedia. They said it was Burro Azul. They called Burro Azul and Burro Azul told Expedia they didn't have any money. I have begun a billing dispute with Burro Azul, expecting a credit for the eight nights I didn't stay there. I wrote them two emails. Neither of which were answered.

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a really great experience the place was nice in the heart of Queretaro

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming, if slightly quirky
Although I respect any efforts Mexicans make to reduce their use of plastic bottles, it would have been nice for the hotel to make drinking water more accessible. The staff were pleasant and helpful. This inn is quaint and cute, but certain decorative touches were more confusing than practical. The courtyard is lovely, and very pleasant for sitting in while using Wi-Fi. The beds were hard, but that is the norm in Mexico. We spent two separate nights there, when visiting my brother in Queretaro. One of the rooms had a ventilation problem: it became very stuffy with the bathroom windows closed, but passersby in the courtyard could look right into the bathroom when the windows were open. This wasn't a huge issue for us, because there were no other visitors when we were there. The Mansion also operates spa services, but we did not avail ourselves of them. The immediate block is slightly shabby, but it is a short walk from some of Queretaro's loveliest plazas in the "Centro Historico." The Convent, a major landmark, is right around the corner. We had fresh fruit in the second room, which was a very nice touch. Guests are free to help themselves to anything in the kitchen, but this had not been made clear to us when we arrived. That might simply have been on account of our weak command of Spanish. There were huge jugs of potable water in the kitchen, with an unmarked pitcher on the counter, presumably containing decanted drinking water.

10/10 Excellent

Robin, Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in Querétaro!
We had never been to Querétaro, so located this property based on its proximity to many of the sights and its very reasonable price. The hotel is an older property in the Centro Histórico. Most major sites are within a 10-20 minute walk from the hotel. Upon arrival we were greeted by Verónica, and were given our choice of rooms since occupancy was low. (It got busier as the weekend arrived, so not everyone would have this option) We were shown the common kitchen in the central courtyard / patio area, and were assured there would be freshly brewed coffee and hot water around the clock if we liked either. A light continental breakfast of fresh orange juice, fresh fruit, toast, and coffee would be served between 9-11 AM every morning. And, we were encouraged to use the fully stocked kitchen for making our own meals, reheating leftovers, or enjoying our own snacks whenever we wanted. Our room was cleaned daily by Angeles (Angie) and she did an excellent job. We were supplied with fresh towels, toiletries, and a pitcher of purified water and clean glasses every day. It was so pleasant to arrive to our clean room after tours and/or long walks around the city. I would recommend this property to any tourist who loves Mexico and is looking for a well-priced, friendly place to stay while visiting Querétaro. And I would stay here again and again and again!

10/10 Excellent

Javier, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Place
It was a very pleasant stay...The hotel is a typical Queretaro home "Casa Mejicana". The staff was amazing...Veronica was a very good host...Angie was also excellent. They make you feel very comfortable. The rooms are modest but it is all you need.

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Awful hotel with a great people working there.
I hate this hotel. Everything was awful but the people who work there, they are very nice and they tried to do their best to make you comfortable.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

10/10 Excellent

JackiMex, Morelia, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, good value, but some discomfort
The location of the hotel could not be better, especially for the price. Much thought has been put into the decor and into making guests feel as comfortable as possible. A bonus is getting a copy of the legend of the Burro Azul (blue donkey); however, some folks might appreciate its being written in English. I do have a couple complaints about the room. We were in room 7, which was quiet, but the overhead fan did little to cool off the room. We were there in mid-April, and the heat of spring had already begun in Querétaro. Also, the heavy comforter would be great in the winter. I hated putting it on the floor at night.

8/10 Good

Kate, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traditional Mexican hotel centrally located.
We loved the warm friendly atmosphere and the decor.

8/10 Good

Veronica, Ciudad de Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place!
Staff is very efficient and nice! Good location, you can walk around "centro historico" without your car.

8/10 Good

Juan, Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historical hotel in great location
Great location and awesome building! Top notch attentive service. :-)

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities

8/10 Good

Rey, Dallas, TX

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel located near Historic District
Staff was wonderful. Room was clean and comfortable. Located on first floor across from kitchen, there was some noise in the morning. Breakfast was tasty. One sour note, though....there was no hot water in the morning. I only stayed one night, so can't say that's all the time.

6/10 Okay

Francisco

Liked: Staff & service
Disliked: Property conditions & facilities

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Azul
The hotel exterior has a poor conditon. They are under construction . The guy that made my reservation did no understand that I needed 3 beds on the room so when I arrived in the hotel I was told I had to pay an extra bed. That bed was a mattress on the floor ( comfortable though)