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Reviews of La Casa del Atrio

3.5 out of 5
La Casa del Atrio
Allende Sur 15, Centro Historico, Querétaro, QUE

Reviews

9.6

Exceptional

Rating 10 - Excellent. 314 out of 393 reviews" "
Rating 8 - Good. 63 out of 393 reviews" "
Rating 6 - Okay. 8 out of 393 reviews" "
Rating 4 - Poor. 4 out of 393 reviews" "
Rating 2 - Terrible. 4 out of 393 reviews" "

9.4/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kristin

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful find. This property was clean, quiet, filled with the nicest staff. Pepe has done a great job running this hotel. We highly recommend staying here and don’t worry, you won’t go thirsty… they have a wonderful honor bar!
Stayed 2 nights in Mar 2024

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Maria, West Covina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only 1 word. EXCELLENT!! Everyone very nice great place to stay. From the reception to the cook and cleaning personnel. Perfect location, great breakfast.
Stayed 1 night in Feb 2024

10/10 Excellent

Maria, West Covina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay. I highly recommended. Staff very attentive, breakfast excellent. I am going back before flying back home LA
Stayed 3 nights in Feb 2024

10/10 Excellent

Amerimex

Stayed 1 night in Feb 2024

10/10 Excellent

Arturo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a homey ambience with lush gardens
Stayed 1 night in Jan 2024

10/10 Excellent

Florencio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible staff, super professional and friendly, they really made us feel like we were home. Highly recommended hotel!
Stayed 2 nights in Jan 2024

10/10 Excellent

Laurie

Stayed 1 night in Jan 2024

10/10 Excellent

Tammy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Ole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Abraham

Traveled with family
Liked: Staff & service, property conditions & facilities
Great place to stay
Stayed 3 nights in Dec 2023
Response from Front Desk on Dec 22, 2023
We truly appreciate your comments.Regards,

10/10 Excellent

Arsenio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Beautiful boutique hotel. In the heart of Centro. Love the breakfast.
Stayed 4 nights in Nov 2023
Response from Front Desk on Dec 22, 2023
We truly appreciate your comments.Regards,

10/10 Excellent

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only issue some travel friends had was inconsistent internet. I was generally ok in Room 3.
Stayed 1 night in Nov 2023
Response from Front Desk on Dec 22, 2023
We truly appreciate your review.Your comments have been addresed.Regards,

8/10 Good

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, comfortable and quiet property. Super friendly staff. We had an early flight and they arranged breakfast for us before the usual open time, that was very much appreciated! We would stay here again with no hesitation.
Stayed 1 night in Oct 2023
Response from Front Desk on Dec 22, 2023
We truly appreciate your comments. Regards,

10/10 Excellent

Carmen

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast, perfectly located, very friendly staff
Stayed 3 nights in Oct 2023

10/10 Excellent

ROSS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La Casa del Atrio is a gem right in the heart of Queretaro’s beautiful historic district. Hotel staff make you feel right at home from the minute you walk in the door. The hotel is architecturally gorgeous. Breakfast is delightful. Everything you would want to experience in Queretaro is within easy walking distance.
Stayed 1 night in Aug 2023

10/10 Excellent

Maria E.

Traveled with group
Liked: Amenities
This is my third stay at this hotel. I love the spacious rooms and the courtyards. The spa is incredible! Rosa María and Maria Ester are amazing! Thank you for another great experience!
Stayed 2 nights in Aug 2023

10/10 Excellent

Alexander

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located to museums and other attractions. Small boutique hotel with exceptionally helpful staff. Complimentary full breakfast served in patio/garden. Great restaurant located next door.
Stayed 3 nights in Aug 2023

6/10 Okay

ROGELIO

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Overall the place is nice and staff very attentive. Breakfast was good. Believe it or not fist thing I saw in the room was a dead roach.
Stayed 2 nights in Jun 2023
Response from . on Jul 29, 2023
.

10/10 Excellent

HECTOR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No parking, adds to cost of hotel rooms. Excellent location downtown Queretaro.
Stayed 1 night in Apr 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, unique rooms surrounding plant-filled patios where wonderful breakfast is served. Staff is very friendly and helpful. Treat yourself to a great spa service.
Stayed 2 nights in Apr 2023
Response from Perla Abarca on Apr 24, 2023
We are so glad you enjoyed your stay with us, come back soon!

10/10 Excellent

Gonaseelan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are amazing, going the extra mile to help.
Stayed 11 nights in Apr 2023
Response from Perla Abarca on Apr 24, 2023
Hi, Family Gonaseelan, you are so very nice people, we were glad to have you at the hotel. Come visit us sometime,

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno

10/10 Excellent

Javier

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and accommodating to our needs. Highly recommend to anyone visiting Queretaro!
Stayed 1 night in Mar 2023

8/10 Good

Socorro

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, beautiful hotel, quiet and very clean.
Stayed 4 nights in Mar 2023

10/10 Excellent

Chandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love La Casa del Atrio
La Casa del Atrio is our favorite hotel in Queretaro. The staff is super friendly and helpful, the property is very pretty and the breakfast is lovely and set up to enjoy in a courtyard area. We look forward to returning. It’s also located next to Tikua, which is a fabulous restaurant.
Stayed 1 night in Mar 2023

10/10 Excellent

Jeane

Stayed 4 nights in Mar 2023

8/10 Good

Alma

Liked: Staff & service, property conditions & facilities, room comfort
Pricier than it should have been.
The hotel was a little shabbier than I expected, but clean. At first, I was assigned a room right off the reception area with absolutely no sound insulation and no windows. I asked to be moved, and they gave me a much quieter room, but smaller and not as nice. I had to ask for a chair for the desk, there was only one drawer to put cloths, and the fan was old and noisy. The staff was wonderful, and the breakfast, off a menu, was good. All and all, the price was a tad high for what I got.
Stayed 3 nights in Mar 2023
Response from Pepe on Mar 7, 2023
Hello: thank you for taking the time to leave a quick review. We rarely respond to comments from our guests because we believe that everyone has the right to express their experience however they feel it is right. However, I would like to point a few things for future guests:when you mention that the room has no windows, I would like to clarify that the room is located in a protected historic 18th Century building with 25 m2 (270 square feet), 4.5 m (15 feet) high ceilings and a huge skylight that provides lots of natural light and fresh air. Very important: the skylight can be covered during the night if the guest prefers no light at dawn.The room the you were moved to was the only available room at the time and it is -as we clearly specified- smaller than the one you had. Quick note here: the room has A/C and the fan is a brand new aluminum fan installed 3 moths ago.We highly appreciate your comments and all of them will be addressed accordingly but changing the architecture of a Historic room to open a window to the hallway is not allowed and completely out of the question.

10/10 Excellent

joel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super typical Mexican house layout with beautiful plants and greenery. Very private and great location
Stayed 1 night in Mar 2023

10/10 Excellent

Leslie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! Always available to assist in anyway possible. The property itself was an oasis in a busy area! The decor and gardens are lovely. The onsite spa was an extra perk of staying at Casa Del Atrio!
Stayed 3 nights in Feb 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Boutique Hotel in Querétaro
This quaint hotel is exactly what you want when you visit the historic center of a town or city in the central highlands of Mexico. It perfectly reflects the culture and history of the region. But the best thing about this hotel is the people who work there. If you can find friendlier, more helpful people, I would like to know where. When I go back to Querétaro, I will never even think of staying anywhere else.
Stayed 1 night in Feb 2023

10/10 Excellent

Julie

Stayed 3 nights in Jan 2023

8/10 Good

David

Liked: Staff & service, amenities
Disliked: Cleanliness
Stayed 4 nights in Jan 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You could not go wrong staying here.
While in Querétaro, we spent five nights in a boutique hotel, La Casa del Atrio. We had read some exceptionally positive reviews of the hotel and decided to try it. It exceeded all expectations. Located in historic center, it is precisely where you want to be if you would like to gain a glimpse of Mexico’s colonial past. The hotel is small, with only seventeen rooms. But what it lacks in size it more than makes up in genial service and colonial charm. The people who work here are some of the friendliest and most accommodating people my wife and I have ever encountered. All twelve staff members will move mountains from your path if you simply ask, and sometimes even before you ask. The price of a room is quite reasonable, especially since it comes with a complimentary breakfast that is quite simply outstanding. You will have your choice of fresh fruit, juice, a variety of eggs, bacon or ham, French toast, and a pot of coffee. You will be properly fortified for the day’s activities, whatever they may be. The hotel also has a spa. The rooms are cozy and the shower is the best in the western hemisphere. We strongly recommend this hotel. There are absolutely no downsides. This establishment gets our very highest endorsement.
Stayed 5 nights in Jan 2023

10/10 Excellent

Elliott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay and Amazing Breakfast!
Very unique and pleasant stay in Centro! My wife and I enjoyed the spa for a day (massages), as well as the unique decision and "feel" that this boutique hotel offers. The master suite is spacious, the bed was great, and the shower was also awesome. The included breakfast we enjoyed each morning was delicious!! Walking distance all over Centro, and very close to great restaurants, bars, museums, etc.
Stayed 2 nights in Nov 2022

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa is top-notch. My second time to come and stay. Highly recommend if you want a quiet, relaxing time away from the big city.
Stayed 1 night in Jul 2022

10/10 Excellent

Malcolm

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. Excellent breakfast.
Stayed 1 night in Jul 2022

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service
The location was ideal and the included breakfast delicious. The hot water and air conditioning didn’t work, though the lovely staff fixed the air conditioning.
Stayed 2 nights in Jul 2022

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the historic El Centro area and the staff was exceptionally helpful and friendly. We enjoyed a delicious and delightful full breakfast each morning on the patios, which was included in the price of the room.
Stayed 3 nights in Jul 2022

10/10 Excellent

Maria

Stayed 2 nights in Jul 2022

10/10 Excellent

Laura

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location, the staff was very friendly and helpful
Stayed 3 nights in Jul 2022

10/10 Excellent

Cezar, Manchester

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in city center walking distance to historic places, safe and very friendly staff. Rooms were good and clean with remodeled bathrooms Multiple internal courts with lounge chairs and tables
Stayed 4 nights in Jun 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!
The breakfast was wonderful and the hotel was a great place to relax. Room was clean with very comfortable bed. Shower was awesome with perfect hot water and the soap and shampoo in the bathrooms were fabulous. Nice, cold air conditioner which was really appreciated with the hot temperatures this summer. People working there were very helpful and friendly.
Stayed 1 night in Jun 2022

10/10 Excellent

monica, Austin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous place, fantastic service, super friendly staff and the breakfast was to die for!!! The showers are amazing, I can’t say enough good things about this place!!!
Stayed 3 nights in May 2022

10/10 Excellent

Hector

Traveled with partner
Liked: Cleanliness, staff & service
This is a very quaint hotel, comfortable very well located the staff is very friendly n helpful. The Continental Breakfast is much more then just the basic, it’s great. Would very much recommend this hotel, we would definitely stay there again.
Stayed 5 nights in May 2022
Response from MCN on Jul 27, 2022
We greatly appreciate your comments and we will be happy to have you back very soon at La Casa del Atrio

10/10 Excellent

Arnold, Sugar Land

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was not my first choice of a hotel, I typically stay a couple of block from here in a very similar place which happened to be booked so this was a second choice. I ended up choosing this place because someone's review said this is the best place they've stayed ever while traveling in Mexico. Well, let me put it this way, it was wonderful and it will be my first choice in the future!
Stayed 3 nights in May 2022