Disappointing, Terrible Wifi, Ongoing Renovation
Posted Aug 17, 2015
Arrived after 3pm and our room was not ready. After a short wait they sent us to room 108. As soon as the door was opened we were hit by the smell of fresh paint, then loud banging on the walls and ceiling, NON STOP. I went to the front desk and they tell me they are going through renovation construction work. Why didn't they inform these in their site or to Expedia? They changed us to a recently renovated room on the third floor. No noise finally. Beds are very uncomfortable, even in the new room. Air conditioning system was loud. For me, an important rate included feature was in-room WiFi. It just did not work during the 4 days we were there. I complained and was told that they were having connectivity issues. According to them they have just invested One Million pesos in WiFi infrastructure, well, that money was a complete waste. WiFi is up for 2 mins, down for 3 mins, on for 3, down for 2, and so on, all day. I was given a credit of $25 USD on my restaurant bill to compensate for the WiFi issues of 4 days. Really? Staff was always nice but clueless. Restaurant is very expensive, quality is just ok. Liverpool department store is in a mall two blocks from the Hotel and offers better food at better prices in their restaurant. With so many brand new quality Hotels popping out in Queretaro, make yourself a favor and stay somewhere else. This little Hotel just does not understand the standards and expectations of a business traveler. Their best is just not good enough.