Ratings based on 248 Verified Reviews

3.1 out of 5
66% of guests recommend
3.5 Room cleanliness
3.2 Service & staff
3.3 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by Hugo

This traveler left a rating score only Posted Mar 30, 2016 on Hotels
5 out of 5
for Everyone
by A verified traveler

Posted Mar 5, 2016
Very nice hotel no swimming pool but close to the mall and nice eating places
2 out of 5
by Manuel from Houston

cheap but not recomendable

Posted Aug 27, 2015 on Hotels
hard couch, break shower, horrible breakfast
1 out of 5
by A verified traveler from Mexico


Posted Mar 18, 2015
The hotel canceled our reservations for no reason, we had 3 rooms and ended up with only one available. They had no towels and there were mice in the rooms.
3 out of 5
by Rosamaria

This traveler left a rating score only Posted Mar 17, 2015 on Hotels
1 out of 5
by Hector from Mexico City

Worst "3" star hotel

Posted Feb 4, 2015 on Hotels
Will never come back. The hotel has no elevator, the beds are like if you were lying on a rock and the pillows are the worst I've ever had. The worst part was that the hotel ran out of water and we weren't able to take a bath. The TV remote control didn't work and the rooms were very noisy.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted May 2, 2014 on Hotels
4 out of 5
by Julio from Houston,TX

Could be better

Posted Jan 8, 2014 on Hotels
The hotel is clean and seems very new, but there is no elevator so if you have a lot of luggage watch out, there are 5 floors. The beds are extra extra firm so if your used to a soft bed might not work for you. The shower in our room leaked water so the restroom flooded every time you took a shower, the staff is nice. Overall if your just wanting to have a place to sleep its fine, but not good for extended stays.
4 out of 5
for Everyone
by Andy from Pennsylvania

Nice hotel, but far from the center of Queretaro.

Posted Oct 14, 2013
Pros: Clean rooms, nice staff.
Cons: continental breakfast was very poor.
Nice new hotel, but far from the center. Taxi from Central Bus Terminal cost 75 pesos.
3 out of 5
by Gustavo from Juarez

accesible location

Posted Oct 11, 2013 on Hotels
Clean and comfortable. No storing space available in rooms. Poor breakfast. Convenient location