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Reviews of Hotel Kasa Kamelot

2.5 out of 5
Hotel Kasa Kamelot
9A Avenida #6-22, Zona 1, Quetzaltenango

Reviews

7.8

Good

Rating 10 - Excellent. 11 out of 33 reviews" "
Rating 8 - Good. 12 out of 33 reviews" "
Rating 6 - Okay. 7 out of 33 reviews" "
Rating 4 - Poor. 0 out of 33 reviews" "
Rating 2 - Terrible. 3 out of 33 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

5.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Brenda

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Staff was kind but we stayed 3 nights and the room wasnt cleaned not even once
Stayed 3 nights in Apr 2023

10/10 Excellent

John

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, massive rooms
I've stayed here a few times and it remains a great choice. Friendly staff, great location and a massive room, especially if you are on your own or a couple because generally rooms have three beds. The first bed I picked had an old, uncomfortable mattress so I switched to another one in the room which was fine. Good Wi-Fi and free water refill.
Stayed 3 nights in Jan 2022

2/10 Terrible

Dennis

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trashy, horrible hotel
This place is garbage. They didn't honor the price of hotels.com, told us that we have to pay more for the disgusting room, when we refused; they told us to leave. They also do not have parking. This place is horrible!
Stayed 1 night in Dec 2021

8/10 Good

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
The staff was very patient with our poor Spanish, and used an app to translate when there was an issue with our reservation. They did laundry for us for very cheap, and kept the room clean. A great deal!
Stayed 4 nights in Aug 2021

10/10 Excellent

Henry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Amazing hotel, very clean staff is very friendly
Stayed 5 nights in Feb 2021
Response from a on Mar 2, 2021
nuestro lema es fina atencion, limpieza etc, el cliente es el rey , nosotros estamos para servirle, muchas gracias.

2/10 Terrible

Verified traveler

Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
nice hotel, easy to find and central location. shower doesnt have that warm of water
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Staff & service
Good service, quiet, good value. Air fresheners in rooms were not a plus.

10/10 Excellent

stephanie, omaha, NE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xela
Great Location, super close to Central Park ! We got a room with 3 queen beds that were comfortable and clean. The pillows were too hard for me but that’s common in Guatemala lol the room was very clean and spacious with a private bathroom and shower. They provided towels, toilet paper, and a bar of soap per each bed. TV with cable and a dresser for clothes. It’s very quiet and has dark curtains. The guy at the front desk helped us unload our luggage. The only thing is that you have to park at a different hotel which is like 5 blocks away (Casa del Viajero) Overall very satisfied:)
Stayed 1 night in Mar 2018
Response from jorge on Apr 14, 2018
gracias es nuestro deber atender de lo mejor a nuestros clientes.

10/10 Excellent

Stephen, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Spacious, clean, comfortable rooms. Large, well-equipped communal kitchen/dining room. Pleasant terrace with chairs, sink, washing lines where you can relax or do some washing. Very good location close to the main square.
Stayed 5 nights in Jan 2018
Response from k on Feb 17, 2018
muchisimas gracias amigos ,ustedes los huespedes se merecen la mejor atencion, Atentamente Hotel Kasa Kamelot.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
The location is great, two blocks away from the Central Park, historical places, restaurants, etc. All bedrooms have 3 beds, 1 bathroom (with sink outside of the bathroom). Good place to stay for a good price. Excellent wifi signal in the room (almost 8Mbps).
Stayed 1 night in Aug 2017
Gracias amigo tratamos de atender de lo mejor a todos nuestros clientes. Atentamente Hotel Kasa Kamelot.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't go wrong for the price.
You really can't go wrong for the price with this hotel. Spotlessly clean and everything you need. Would stay here again without hesitation.

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Disliked: Room comfort
Very lumpy pillows and very uncomfortable beds. The staff were very helpful. The hotel is in a very convenient and quiet location.

8/10 Good

Gordon

Liked: Cleanliness, staff & service
Great location.
Only stayed the night as we were off the next day to a homestay. It was clean, great location and the price was very good given the way things get billed out here in Guatemala.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Simple, clean, and comfortable
We booked this hotel after seeing two polar opposite reviews, but we were really pleased with our stay. The area this hotel is in doesn't look particularly warm or anything, but, as advertised, it is a short walk from the central park in town (5 minutes or so). If you're looking for 24/7 availability from the owners, you probably won't find it--they also need to sleep. :) But they were friendly and helpful and they gave us great advice when we asked them questions about our plans. We also ended up getting a room with three beds, though there was two of us, which was a nice plus--maybe because we were traveling in the off-season. In either case, it made for a really spacious, comfortable stay. The room was colorful and looked cozy. The shower also looked great, though our stay was too short for us to use it. Really wish I had; maybe it would've been my one hot shower in Guatemala. :) The WiFi was also unusually fast. We didn't get to stay for breakfast, either. Overall, though, it was a good experience and I'd stay there again.
Response from General Manager on Jan 30, 2017
muchas gracias amigos ,Atentamente Hotel Kasa Kamelot.

10/10 Excellent

Sasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and super clean
No frills hostel with very clean beds and showers, tv with lots of channels, and decent wifi.
Response from General Manager on Dec 13, 2016
gracias

6/10 Okay

Erick

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff very friedly
Stayed 1 night in May 2023

10/10 Excellent

Vicente

Stayed 1 night in Apr 2023

6/10 Okay

Roberto

Stayed 1 night in Nov 2022

10/10 Excellent

Jorge

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xela en todo
El Hotel Kamelot es un hotel sencillo para pasar la Noche o dias de trabajo.
Habitacion amplia y limpia con agua caliente y tv de buen tamaño.
Stayed 1 night in Jan 2022

6/10 Okay

Francisco

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Juan Fra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
Muy bonito el lugar, hay agua caliente, cafe y azúcar
Stayed 1 night in Nov 2021

8/10 Good

Kevin

Liked: Staff & service
Stayed 1 night in Oct 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un lugar básico pero muy cerca al parque de Xela y varias opciones de restaurante cerca
Stayed 2 nights in Jul 2021

8/10 Good

Selvin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SUPER AMABLES - ESTACIONAMIENTO NO ADECUADO
El servicio de la persona que nos atendió excelente, la ubicación excelente, lo único que tiene en contra es que no tiene estacionamiento en el hotel es en otro lugar (bastante pequeño y no puedes entrar y salir, una vez adentro el vehículo ahí se queda)
Stayed 1 night in Dec 2020

8/10 Good

Hector

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Isela Sosa, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
¡Muy linda experiencia!
La atención fue muy acogedora, muy amables todos, y aunque hubieron un parbde apagones por algunas reparaciones, nada de eso afecto mi estadía.
Stayed 2 nights in Nov 2017

6/10 Okay

Maria

Liked: Room comfort
Disliked: Staff & service

8/10 Good

nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calme et propre
L'hôtel est bien placé et très calme. Le patron est agréable et serviable. Il faut juste ne pas oublier de laisser sa clé à la réception pour que la chambre soit faite.

8/10 Good

Martin

Liked: Cleanliness
Okay
Bien situé, abordable, la chambre est propre, l'insonorisation pourrait être mieux. La cuisine commune est pas très propre et il n'y avait pas vraiment d'eau chaude dans la chambre 2. Le propriétaire est aimable. Bon rapport qualité prix.

2/10 Terrible

HILDA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No es muy limpio ni.cómodo
Bueno fuera del hotel me fue muy bien,dentro del hotel no fue muy plancentero ,ruidoso para dormir.La persona encargada muy amable y servicial.Ojo no tiene estacionamiento hay que estacionarse en lugar privado lejos del hotel.
Response from General Manager on Nov 26, 2016
Gracias por su comentario, trataremos de mejorar, Atentamente Hotel Kasa Kamelot.