The first thing I noticed was no one to assist at door. I arrived in the middle of a freezing cold blizzard. No one to assist w/door or bags. Door was difficult to open and had to put all my bags down in the snow to open the door. No one in the lobby to help. Comment from desk clerk was "we have a bell boy but he's helping someone else." There were a few people behind the desk and none of them seemed to mind watching me struggle to get in. Falls into the "not my job" category I guess. The automatic door openers were not operational nor was the revolving door. My room was clean with the exception of a big hunk of food under the desk, pizza crust or something and long blond hairs wrapped around the bathroom products. I just took care of those and the room other wise was fine.
Comment from Hotel Management
Jan 16, 2017 by Jennifer, Hotel Management
I am so sorry you were not greeted at the door. It is not typical for our revolving door and automatic door to not be functioning, and then to not have any assistance from a bellman appears to be our perfect storm. I cannot apologize enough for your arrival experience, I too would be frustrated. We hope you return and we are able to change your opinion of the Quincy Marriott.