The only issue I had, which was more of a convenience more than anything! I was in town for a Clinic 30 mins away in Canton, Mo and when I called to see if I could check in early around 12pm due to the clinic I was attending not ending til 9pm or 10pm, I was told no because they were full the night before. I asked if the room I was being assigned that night had been checked out of, and was told yes, so I asked if it could be cleaned first due to my circumstances. I was told NO because my room was on the 3rd floor and we don’t clean rooms in order of checkout, we clean rooms by floors and the 3rd floor would not be started until at least 1:45 at the earliest. I even offered and asked for an early check in fee, like a late checkout fee! Again I was disappointed with the response and like I said more of a convenience for me to check in early. I recommend they de look at cleaning policy, and clean in order of checkout time not by floor!