Lobby lounge

Reviews of The Atrium Hotel on Third

3.5 out of 5
The Atrium Hotel on Third
201 S 3rd St, Quincy, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 323 out of 608 reviews" "
Rating 8 - Good. 184 out of 608 reviews" "
Rating 6 - Okay. 56 out of 608 reviews" "
Rating 4 - Poor. 25 out of 608 reviews" "
Rating 2 - Terrible. 20 out of 608 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shane A

Liked: Cleanliness, staff & service, property conditions & facilities
Property was in the middle of remodeling, but it was clean and the staff was friendly. The bagel breakfast was a bust because it blew a breaker. Someone says they couldn't find anyone to tell. The concept was nice with bagels. We were told Hilton had bought it so I'm sure there are changes on the way. Definitely will stay again next time we have a karate tournament.in Quincy.
Stayed 1 night in Mar 2024

4/10 Poor

Ty

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Not 1 single amenity was operational. 3 shuttered restaurants on property. Wifi would not allow my team and I to get any work done. Very poorly represented on Expedia.
Stayed 2 nights in Mar 2024

4/10 Poor

Karen

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We had stayed here in August for a family gathering and loved it. This time, they are in the process of renovations, so the big, hot breakfast was not available - only bagels and cold cereal. The exercise room was not available - but we could go across the street and use the one at another hotel. The beautiful Italian restaurant was closed. All of this would have been good to know before we booked our stay.
Stayed 1 night in Mar 2024

4/10 Poor

Paul

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Place is under construction! No restaurant, no breakfast and no gym.
Stayed 3 nights in Feb 2024
Response from The Atrium on Feb 27, 2024
We do apologize about the construction. We do offer a bagel bar for breakfast. Also I do apologize our gym is under construction as well at this time we are offering gym passes to our sister property that is across the street.

10/10 Excellent

Karen

Traveled with family
Property was under construction, would have liked to have known this when booking.
Stayed 1 night in Feb 2024
Response from The Atrium on Feb 27, 2024
We do apologize we didn't communicate that we are undergoing construction. I hope you are willing to give us another chance once construction is completed.

8/10 Good

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The area around the pool was very nice.
Stayed 1 night in Feb 2024
Response from The Atrium on Feb 27, 2024
Thank you!

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
property under construction
Stayed 1 night in Feb 2024
Response from The Atrium on Feb 12, 2024
I do apologize for you having to deal with us being under construction. I hope you give us another chance once our remodeling is done!!

8/10 Good

Tim

Stayed 1 night in Dec 2023
Response from The Atrium on Feb 12, 2024
Thank You!

10/10 Excellent

Zach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would gladly stay again!
We needed an overnight stay for a family event, and The Atrium fit the bill for us. It's not in the "nicest" part of town, but is right next to a performing arts center, and is mere blocks away from many cafe and restaurants in the downtown area. Beds were comfortable, the room was clean, and the atrium area itself was spacious and welcoming.
Stayed 1 night in Dec 2023
Response from The Atrium on Jan 2, 2024
Thank You so much I'm glad you enjoyed your stay! I hope you come nd see us again in the new year!!

8/10 Good

Terry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from The Atrium on Dec 13, 2023
Thank You!!

6/10 Okay

Tracy

Traveled with family
Disliked: Staff & service, property conditions & facilities
Very noisy, walls were thin, hair in room. Didn’t smell clean.
Stayed 1 night in Dec 2023
Response from The Atrium on Dec 13, 2023
I do apologize for these issues you encountered. I hope you give us another chance and stay with us again.

6/10 Okay

Michael

Traveled with partner
Liked: Staff & service, property conditions & facilities
We only stayed one night while passing through. Perfect for what we needed. The hotel rooms are pretty outdated, but felt mostly clean and comfortable. We travel this way once a year and would stay again
Stayed 1 night in Sep 2023
Response from The Atrium on Dec 8, 2023
Thank You We cant wait to see you again

8/10 Good

Robin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was easy to get to and had a good dining option accross the street that we could walk to. The hotel was clean
Stayed 1 night in Nov 2023
Response from The Atrium on Dec 8, 2023
Thank You

2/10 Terrible

Red cross

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from The Atrium on Dec 8, 2023
Thank You

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from The Atrium on Dec 8, 2023
Thank You

6/10 Okay

Christine

Liked: Staff & service, amenities
First time staying here. Property showing it's age, room was clean, but carpet in room was stained to the point it needs to be replaced. Towels average, disappointed that Dial brand (the cheapest in my opinion) was the available soap, shampoo, etc in room. Couldn't turn air/heat fan completely off in my room. Ice machine on my floor wasn't working until I turned it on (!). Refrigerator in room kept my drinks nice and cold. Water pressure was adequate on 4th floor. Front desk employees friendly. Nice to have an enclosed Atrium to visit with friends instead of in room. Ate at hotel restaurant, food was good, but you could tell they were short-staffed. Didn't eat grab and go breakfast....looked like bagels, muffins, cereal, yogurt. With the pros and and as many cons I gave an average rating. I would stay here again for the convenient location, in house restaurant, nice staff, and price.
Stayed 2 nights in Nov 2023
Response from The Atrium on Dec 8, 2023
Thank you ! I hope you come stay again once we are done remodeling!!

8/10 Good

Stephen

Traveled with family
Liked: Amenities
Always a very pleasant experience!
Stayed 3 nights in Oct 2023
Response from The Atrium on Nov 8, 2023
Thank you!

8/10 Good

Murray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from The Atrium on Oct 31, 2023
Thank you

10/10 Excellent

Scott, Asheville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from The Atrium on Oct 31, 2023
Thank you

6/10 Okay

Verified traveler

Stayed 1 night in Oct 2023
Response from The Atrium on Oct 30, 2023
Thank you!!

8/10 Good

Herb

Liked: Cleanliness, staff & service, property conditions & facilities
They didn't have a breakfast like they always did just Bagels.
Stayed 3 nights in Oct 2023
Response from The Atrium on Oct 31, 2023
We do apologize we are open to other breakfast suggestions

6/10 Okay

J

Traveled with family
Liked: Cleanliness, staff & service
Very friendly front desk service.
Stayed 1 night in Oct 2023
Response from The Atrium on Oct 30, 2023
Thank you!!

2/10 Terrible

Jon David

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
prepaid guest service
Checkin personnel unable to locate prepaid reservation.Was duplicate charged 10/21. No manager over weekend Noise issue during night lasted 0100-0330 Guest service contact via room phone had busy signal on 2 calls When departed 10/23 Refund issue could not be resolved. Manager later did refund but did not contact me on phone or email 10/25, I called about refund & Ashley reported refund done. I inquired about if she tried to contact me 10/23-only a pause, no reply. I take that lack of contact attempt response as no. I gave her update that her email address on card was not "valid " via comcast.net service after correctly entering her address x2. Her response-"works fine down here". The phone number on card was valid & that's what I used to get confirmation of refund request I initiated on 10/21. The refund confirmation effort to contact me seems that a reveiw should be done that contacting guests that refund was done is greatly appreciated. From departure 10/23-10/25 I had no idea refund was issued. Small action, in deed, to contact guests post departure on remaining Atrium responsibility can not be understated. Most guests will appreciate update when it is done, as I do. Guests 10/21-22 Rm #205, Rm#225. This feedback is not intended to embarrass or cause trouble for those involved. Maybe, it will be beneficial in future guest checkin experience-no sour face
Stayed 2 nights in Oct 2023
Response from The Atrium on Oct 31, 2023
Thank you for this feedback

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Atrium on Oct 30, 2023
Thank you!!

8/10 Good

Valerie

Traveled with family
Liked: Cleanliness, staff & service
Excellent welcome and service from front desk staff. Atrium facing rooms are noisy until around midnight.
Stayed 3 nights in Oct 2023
Response from The Atrium on Nov 8, 2023
Thank you

6/10 Okay

Julie

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Part of the reason we chose to stay here was that you had a nice pool for our younger kids…however, the pool was so cold…they tried to tough it out bc they wanted to swim so badly, but their lips were blue. We will be jn Quincy for the next several years for volleyball tourneys, but will likely look elsewhere for a hotel
Stayed 1 night in Oct 2023
Response from The Atrium on Nov 8, 2023
I do apologize for this issue.

8/10 Good

lashawna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice. My only complaint is the carpet. It was dirty with visible spots
Stayed 1 night in Oct 2023
Response from The Atrium on Nov 8, 2023
Thank you for this feedback we are working on this issue

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Nice quiet room.
Had a nice time. Quiet room. Hard to find these days. Really, the only thing about our stay that was below par was the breakfast! It was basically nonexistent! We left and went to Panera bread!
Stayed 1 night in Oct 2023
Response from The Atrium on Nov 8, 2023
I apologize for this we are open to suggestions about breakfast

10/10 Excellent

Mildred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay!
Loved it. Big beautiful hotel, nice center pool and outdoor patio. Lots of seating cor visiting and having cocktails. Fantastic Italian Restaurant called Napoli’s inside the hotel. Breakfast was grab n go bagels, yogurt, fruit. Room overlooked the pool, spacious, clean & comfy
Stayed 1 night in Oct 2023
Response from The Atrium on Nov 8, 2023
Thank you so much for the feedback! Im glad you enjoyed your stay!

8/10 Good

Larry

Stayed 1 night in Oct 2023
Response from The Atrium on Nov 8, 2023
Thank Yoy

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from The Atrium on Oct 30, 2023
Thank you!!

8/10 Good

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bagel breakfast was so-so. I know it wasn't the hotels fault but there was excessive noise at the auto body shop late at night next to the hotel which kept us awake for several hours.
Stayed 1 night in Sep 2023
Response from The Atrium on Oct 30, 2023
Thank you for making me aware of these noise issues I'm truly sorry you had to hear it.

6/10 Okay

Brian

Stayed 1 night in Sep 2023
Response from The Atrium on Oct 30, 2023
Thank you!!

10/10 Excellent

Colleen

Liked: Staff & service
Staff friendly!! Bathroom was not cleaned properly!!
Stayed 1 night in Sep 2023
Response from The Atrium on Oct 30, 2023
I'm sorry you had to deal with theses issues.

10/10 Excellent

JIm

Stayed 1 night in Sep 2023
Response from The Atrium on Oct 30, 2023
Thank you!!

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good with a little effort to make it great.
Room, bed, restaurant were what we expected. Cleanliness was excellent Atrium area was great. Breakfast options were insufficient. Staff friendly, polite, helpful. Location with ease to traverse Quincy could not be better
Stayed 2 nights in Sep 2023
Response from The Atrium on Oct 30, 2023
Thank you for your kind words.

6/10 Okay

Holly

Stayed 1 night in Sep 2023
Response from The Atrium on Oct 30, 2023
Thank you!!

10/10 Excellent

Paul

Stayed 1 night in Sep 2023
Response from The Atrium on Oct 30, 2023
Thank you!!

10/10 Excellent

Judy

Stayed 1 night in Sep 2023
Response from The Atrium on Oct 30, 2023
Thank you!!

10/10 Excellent

Venture

Stayed 2 nights in Sep 2023
Response from The Atrium on Sep 28, 2023
Thank You!!

10/10 Excellent

carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from The Atrium on Sep 28, 2023
Thank You!!

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Stayed 1 night in Sep 2023
Response from The Atrium on Sep 28, 2023
Thank You!!

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfy and quiet!
Our go-to hotel when we visit Quincy! Perfect location, comfy, quiet and safe!
Stayed 1 night in Sep 2023
Response from The Atrium on Sep 28, 2023
Thank you so much we look forward to seeing you again!!!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay would stay again.
Stayed 1 night in Sep 2023
Response from The Atrium on Sep 29, 2023
Thank You!!

10/10 Excellent

Kim

Stayed 1 night in Sep 2023
Response from The Atrium on Oct 30, 2023
Thank you!!

8/10 Good

Kevin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to great restaurants
Stayed 1 night in Sep 2023
Response from The Atrium on Sep 29, 2023
Thank You!!

10/10 Excellent

Donnie

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023
Response from The Atrium on Sep 28, 2023
Thank You!!

8/10 Good

mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from The Atrium on Sep 29, 2023
Thank You!!

6/10 Okay

Linda

Traveled with family
Liked: Staff & service
The young man checkin us in was 5 stars and wonderful.
Stayed 1 night in Sep 2023
Response from The Atrium on Sep 29, 2023
Thank You!!

10/10 Excellent

Leeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No transportation provided from riverfront. Used Lyft. Front desk gave recommendation for supper. Music from downstairs wedding was loud until 11:30 pm but good breakfast!
Stayed 1 night in Sep 2023
Response from The Atrium on Sep 29, 2023
Thank You!!