Ratings based on 7 Verified Reviews

4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Great family staff. NOISY neighborhood.

Posted Feb 24, 2016
Comfortable accommodations with a roof top patio. Breakfast and simple dinner available with advance request. Easy bus access to town. Hard for taxi drivers to find it but map with address is available.
Comment from Hotel Management
Apr 11, 2016 by Darius, Hotel Management
Dear Guest, Thank you so much for your review. We are happy that you enjoyed your stay with us. For novice taxi drivers it is a little difficult to find the address. We recommend taking the yellow taxis or taxis recommended by the hotel. Thanks again for your comments as they help us to improve our service. Best regards, Dario
2 out of 5
by A verified traveler from USA

Go to a better hotel.

Posted Dec 8, 2015
Pros: Nothing
Cons: Can't imagine anything will improve it.
Location: Not a good location. Not accessible to historic center of city. Was difficult getting around.
Guesthouse is a correct statement. You are in someone else's home and the owner who is a bit of a moody character lets you know it. Didn't get a warm, fuzzy feeling in this place. Not very accessible to historic area and not worth the money you save by staying here.
Comment from Hotel Management
Apr 11, 2016 by Darius, Hotel Management
Dear guest, Thank you for staying with us and we are so sorry to hear your experience was less than perfect. We are located 15 minutes from the historic center of the city by bus, and 25 minutes from the large malls and more tourist-oriented parts of town (bars, discos, etc.). Busses pass by our hotel frequently. We value customer feedback and will be addressing your comments and concerns with the appropriate hotel staff as that is not customary of the level of service we deliver.
5 out of 5
Recommended
for Everyone
by agingerabroad

Fantastically run guesthouse; great family

Posted Mar 3, 2014
Loved the place and would happily go back again. I recommend checking out some of the day trips they have to offer - you basically get your own personal tour guide :-).
Comment from Hotel Management
Oct 27, 2015 by Dario, Hotel Management
Dear Guest, We are happy that you enjoyed your stay with us and that you had good experiences with our family. Thank you so much for your review. Looking forward to your return visit. Best regards, Dario V.A.
5 out of 5
Recommended
for Everyone
by Poppi from Revelstoke, Canada

Posted Jan 31, 2014
The family are very kind and helpful and even picked me up at the airport when I arrived very late at night. They are also creative and there is a cool, arty feel to the place. Enjoyed my stay very much!
Comment from Hotel Management
Oct 27, 2015 by Dario, Hotel Management
Dear Guest, Thank you so much for your review. We are happy that you enjoyed your stay with us and that you had good experiences with our staff. Thanks again for your comments as they help us to improve our service. Best regards, Dario V.A.
4 out of 5
Recommended
for Everyone
by Steve from Nova Scotia

Excellent value

Posted Apr 9, 2013
Pros: The wonderful host and hostess.
Cons: Lack of hot water
Location: Out of town, but easy bus ride to the center.
Although this inn is out of the city, there is a bus stop right outside, and it's about a 20 bus ride to downtown. Paco and Elena are wonderful, friendly people. Their son, Dario, speaks English. They do their own tours, which were excellent. Excellent value at this guest house. The house is like an art museum. Paco is a noted Ecuadorian artist. The breakfasts are fine. Hot water for showers is limited or missing.
Comment from Hotel Management
Jul 12, 2014 by Dario VA, Hotel Management
Dear Steve, Thank you so much for your review. We are happy that you enjoyed your stay with us and that you had good experiences with our staff. Thanks again for your comments as they help us to improve our service. Best regards, Dario
5 out of 5
Recommended
for Everyone
by A verified traveler from Valencia, Venezuela

excelente Ubicacion

Posted Feb 9, 2016
Pros: El Trato de los duenos, te hacen sentir como parte de la familia y la limpieza de las habitaciones
Location: El transporte publico pasa por el frente de la posada y se encuentra a 10 minutos del centro historico
De Colores! Esta Excelentemente ubicada cerca del centro historico de Quito, facil acceso en transporte publico, el trato del personal es excelente. Dios los bendiga!
Comment from Hotel Management
Apr 15, 2016 by Darius, Hotel Management
Estimado huésped, Muy contentos por su comentario. Es un gusto saber que su estadía en Chez Elena Guesthouse fue placentera. ¡Trabajamos continuamente para mejorar y comentarios como el suyo nos alientan a seguir adelante! Hasta pronto. Saludos cordiales, Elena, Paco y Dario
4 out of 5
Recommended
for Everyone
by Simon from Burgdorf

Familiär und gemütlich

Posted Mar 13, 2014
Für längere Aufenthalte in quito weniger geeignet, da Taxi oder Busse erforderlich sind. Da Türen und Tor abends geschlossen sind, bereitet der nächtliche Einlass gelegentlich Probleme (man erhält dazu keinen Schlüssel). Sehr freundliche Gastgeber und sehr gutes Essen.
Comment from Hotel Management
Apr 12, 2016 by Darius, Hotel Management
Lieber Gast , Danke für Ihren Kommentar