nice place, but service can be improved
Posted Aug 8, 2015 on Hotels
I loved the place at first, and Mercedes (the owner's sister and the main person behind the desk) is super nice and helpful with decent English.
The only thing that tainted my experience was when I returned with my father and we decided to share a room the first night she chrged us each the price of a full room! She never said anything about that when we arrived or we would have at least stayed in our own rooms. Also breakfast when I returned with my dad was VERY meager (one little bean taco and juice), which is not what I was served the first time I came. When I asked her to please have a bit more food the next day she said she's only obligated to give a basic breakfast - she wouldn't even get a few extra pieces of bread! That's not right for the price we paid.
Overall, though, the place is nice, comfortable and clean.