Ratings based on 7 Verified Reviews

They paid and stayed. We double-checked.
5.0 out of 5
100% of guests recommend
5.0 Room cleanliness
5.0 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Tucson

Great 1 day stay

Posted Aug 8, 2016
Pros: Beautiful old style Casa. The owner and his mother and staff really look after you. The breakfast and the location for historic area is great.
Cons: For me the beds in Ecuador are not as comfortable as mine at home but that is everywhere.
Location: Historic part of town. By San Francisco square. You can easily walk all over old town. I do have to say not as many places to eat in old town.
I booked this for my mom and I to stay just one night as we were heading out of Quito back to Cuenca. I like to pick smaller, unique places. This one fit that bill. The place was a great older casa in the heart of Historic town. The room was nice, average size with bathroom. It really was the rest of the house and the staff (owners) that make this a special place. They have the place decorated with antiques and some really neat pieces. The breakfast area down stairs was a really nice surprise. Really set up nicely. The breakfast set up my mother loved. We had a couple of warm rolls, butter and jam, eggs any style, fruit which was so good and juice, and choice of coffee, tea and hot chocolate. Lovely meal and really sweet people making it. The owner and his mother wee kind and so helpful to us. Our bus to the airport never arrived and he stayed right with us and phoned them several times. Finally he got us a taxi, We will defiantly stay here again if in Quito and will tell others. Thank you for the wonderful Care. Also the owners mother gave me a cute little pair of earrings. Love them.
5 out of 5
by A verified traveler from A

Great location in Quito old city; friendly staff

Posted Jul 13, 2016
Great location right next to plaza San Francisco; close to grand plaza. Very friendly and flexible staff. Beautiful courtyard and place has lots of character.
5 out of 5
by A verified traveler from usa

Gem of hotel in historical center

Posted Jul 11, 2016
Cannot say enough about this gem perfectly located to walk around all of old town. The warm and welcoming atmosphere created by this family owned hotel is second to none! From Checkin to checkout all our needs were met, from great breakfasts to booking Personalized side trips, as well as the care taken to show this boutique hotel with the history it deserves. We will recommend this hotel and a visit to Quito to everyone
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 29, 2016 on Hotels
5 out of 5
by Kate

A home from home - would definitely stay again

Posted Jun 7, 2012 on Hotels
Had such an amazing time at Portal de Cantuña. The family are so friendly and such lovely people. The location could not have been better. Our stay in Quito would have been completely different (no where near as good) had we stayed anywhere else!
5 out of 5
by A verified traveler

Wonderful Old Town experience

Posted May 29, 2012
Excellent Old Town location next to Plaza San Francisco. Family operated with great customer service. Very pleasant stay. Would definitely return.
5 out of 5
by Barbara from near Philadelphia, pa

Charming historic boutique hotel

Posted Jan 3, 2012
Pros: Its charm and the helpful wonderful staff and family
Cons: nothing
Location: half-block away from San Francisco Plaza in historic section
I have been excited to return to the computer so I could make this review. This hotel is truly outstanding--and economical. The location is right in historic Quito. It is an old home that has been renovated to a hotel, but that doesn't do it justice. The decor is wonderful, full of antiques and charm, including some terrific art pieces (that can be bought). The renovations include an ecological approach--the water heating is solar and some of the decor is made of recycled materials. There is a little balcony which looks out over the city--which was breathtaking since there were special Christmas decorations at the time. We sat there and had a couple of glasses of wine. But mostly, the staff went over the top to help us find things in Quito, take us to them and organize for us. We were there for Christmas and New Year's and the meals were terrific.We had to take a flight out at 6 am so had to get up at 3. They woke us up and gave us breakfast!!! We felt part of the family. They were enormously respectful of us yet seemed to cater to our every need. IT IS WONDERFUL!! This may sound like hyperbole but there didn't seem to be any other way to express our unexpected delight.