Ratings based on 121 Verified Reviews

4.3 out of 5
92% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Not 4 stars

Posted Jan 13, 2017
These guys are trying, just not hard enough. This is ok if you want a nothing special, definetely NOT a business hotel. Staff is lacking of common sense.
Comment from Hotel Management
Jan 16, 2017 by alejandra, Hotel Management
Dear Guest. Thank you for taking the time and writing to us, I am very sorry for what happened in your room. We are going to take the necessary measures so that this does not happen again. I hope this does not stop you coming back soon with us again. best regard
4 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

Business hotel in La Mariscal

Posted Oct 14, 2016
Spent 3 nights on arrival in Ecuador. Pleasant room. Lack of information about hotel facilities in room. Used hotel taxi service for convenience to get to the historic centre where it seemed to be more lively (there is a taxi rank on the opposite side of the road). Europa Cafe was wonderful.
Comment from Hotel Management
Oct 17, 2016 by Alejandra Bigott, Hotel Management
Dear Mr. Christophe We sincerely thank you for choosing us as your hospitality option, your comments strengthen the trust within our work teams, its is a true pleasure having met you expectations. we hope to have you back at your Dann Carlton Quito. Best,
4 out of 5
Recommended
for Everyone
by A verified traveler from Upstate NY

Beatiful, very comfortable hotel

Posted Aug 8, 2016
This is a very nice hotel located in the heart of Quito, close to everything! The Hotel has a fantastic tempered pool we enjoyed quite a bit, our only complain would be with the front desk personnel, very dry, no one ever smiled once, I avoided requesting something at the front desk at all times because I was uncomfortable with the service there, everywhere else was fine, we had great food from the restaurant, and great coffee from their Cafe Europa.
Comment from Hotel Management
Aug 26, 2016 by Alejandra, Hotel Management
Dear Mrs. Diana We thank you for time dedicated in allowing us to know how your experience was with us. It is a pleasure know that during your stay in the hotel you were able to notice well-kept facilities and a good overall satisfactory service, however, we would like to offer you our most sincere apologies for the weakness in our communication, they have taken corrective measures in orden to avoid this type of incident from occurring in the future. Hopefully back soon and give you a imnolvidable experience. Best,
4 out of 5
Recommended
for Everyone
by A verified traveler

air conditioning

Posted Jun 25, 2016
It does not have air conditioning which means that the Windows need to be opened , thus noisy. Non issue if you wear sweaters all the time.
Comment from Hotel Management
Nov 11, 2016 by alejandra Bigott, Hotel Management
Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very good hotel in business district of Quito

Posted Apr 29, 2016
Pros: Good location. Comfortable clean hotel with friendly staff. Very good cafe/bistro.
Cons: Information in rooms and at reception. It was only by chance we discovered the pool and gym. Check out should include a dated itemised summary.
Location: Located on a modern and safe road in the business area of Quito. Lots of coffee shops and restaurants nearby. Carolina Park a 5 minute walk away.
We used this hotel as a base on a two week visit to Quito. It was an enjoyable and comfortable stay in modern Quito but within an easy and cheap taxi ride to the Old Centre.
Comment from Hotel Management
Nov 11, 2016 by alejandra Bigott, Hotel Management
Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bs. As.

Great staff and location, ideal for business.

Posted Feb 27, 2016
Great hotel, friendly staff and amenities. It has most services of a 5 star standard hotel in the heart of the city.
Comment from Hotel Management
Nov 17, 2016 by alejandra, Hotel Management
Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dnever, CO

Nice hotel in new part of Quito

Posted Feb 24, 2016
Pros: Location, staff, free snacks/drinks.
Cons: Internet service was free but somewhat slow.
Location: Large park for running, numerous restaurants, large mall just a few blocks away, several coffee shops, pharmacies, and even laundromat a/cleaners.
I stayed at the Dan Carlton for 2 nights en route to the pacific coast. First of all I'd strongly recommend staying in the Carolina neighborhood over the historic center - less crowded, safer, and better restaurants. The city center is only a $5 taxi drive from this hotel. There is free breakfast and snacks/drinks available on every floor. The Dann Carlton staff was very helpful and friendly and everyone speaks English if necessary. There is a large (largest in Quito), clean public park (parquet de Carolina) a short block from the hotel, great for jogging. The neighborhood around the hotel is full of good restaurants and coffee shops.
Comment from Hotel Management
Nov 17, 2016 by alejandra, Hotel Management
Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.
4 out of 5
Recommended
for Everyone
by A verified traveler from Punta del Este

Posted Jan 22, 2016
Pros: The architecture
Cons: The price
Location: Shopping Mall
Expedia had sent me an Email telling me I would be given an "exclusive amenity at +VIP Access Complimentary welcome gift ( value $ 10 ) Chocolate Fruit Platter upon arrival and also an upgrade. When I checked in, no one knew about that complimentary platter and claim they were not aware of such gift, I was not given anything. In addition, check out was very slow.
Comment from Hotel Management
Nov 24, 2016 by alejandra, Hotel Management
Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Great Hotel to Stay in Ecuador

Posted Sep 1, 2015
Pros: Restaurant is great, location is accessible, friendly staff...
Cons: Internet at times would cut off, granted this might be local carrier for those of us who work is important. I have stayed before & was not an issue.
Location: great
Friendly Saff and resourceful, located close to mall and many places to eat, etc.
Comment from Hotel Management
Nov 26, 2016 by alejandra, Hotel Management
Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to everything

Posted Aug 29, 2015
Very friendly staff, great food, room very clean, great pool and nice but small gym
Comment from Hotel Management
Nov 26, 2016 by alejandra, Hotel Management
Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.