Beatiful, very comfortable hotel
Posted Aug 8, 2016
This is a very nice hotel located in the heart of Quito, close to everything! The Hotel has a fantastic tempered pool we enjoyed quite a bit, our only complain would be with the front desk personnel, very dry, no one ever smiled once, I avoided requesting something at the front desk at all times because I was uncomfortable with the service there, everywhere else was fine, we had great food from the restaurant, and great coffee from their Cafe Europa.
Comment from Hotel Management
Aug 26, 2016 by Alejandra, Hotel Management
Dear Mrs. Diana
We thank you for time dedicated in allowing us to know how your experience was with us. It is a pleasure know that during your stay in the hotel you were able to notice well-kept facilities and a good overall satisfactory service, however, we would like to offer you our most sincere apologies for the weakness in our communication, they have taken corrective measures in orden to avoid this type of incident from occurring in the future.
Hopefully back soon and give you a imnolvidable experience.