Ratings based on 390 Verified Reviews

4.3 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Guayaquil

Nice place

Posted Apr 23, 2017
Very nice Hotel veey cozy great food good locations friendly staff, surely will return. Do recommeded.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bogota

Quite comfortable and plenty of facilities

Posted Apr 17, 2017
Pros: Room amplitude, different food and drinking facilities in hotel.
Lot of space, fruits in room. Impecable and very comfortable both for long and short stays.
Comment from Hotel Management
Apr 18, 2017 by alejandra, Hotel Management
Thanks for staying with us! We are very concerned about making the stay of our guests as pleasant as possible, so we appreciate your comments
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good hotel , in the middle of Down Town.

Posted Apr 13, 2017
Pros: Excellent, excellent food in The Opera Restaurant.
Cons: There is no temperature control in the room. Personnel's English could be better in some cases.
Location: To go to the Old Town - better take a Taxi. The best deal is a tour provided by hotel drivers U$40
Very pleasant experience. Very friendly stuff and facility. Unfortunately we were in transit - staying only one night. Definitely you need much more time to appreciate Quito.
Comment from Hotel Management
Apr 14, 2017 by alejandra, Hotel Management
Thanks for staying with us! We are very concerned about making the stay of our guests as pleasant as possible, so we appreciate your comments
5 out of 5
Recommended
for Everyone
by A verified traveler

great breakfast, great room and amazing gym

Posted Apr 3, 2017
Pros: gym and breakfast
Cons: taxi service
It was a great stay , big clean room , good restaurant and one of the best hotel gyms ever
Comment from Hotel Management
Apr 4, 2017 by alejandra, Hotel Management
Thanks for staying with us! We are very concerned about making the stay of our guests as pleasant as possible, so we appreciate your comments
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in Quito

Posted Mar 6, 2017
Nice room, great staff and nice cafe in hotel. We were very satisfied.
Comment from Hotel Management
Mar 6, 2017 by alejandra, Hotel Management
Thanks for staying with us! We are very concerned about making the stay of our guests as pleasant as possible, so we appreciate your comments
5 out of 5
Recommended
for Everyone
by A verified traveler

Top notch hotel

Posted Feb 8, 2017
This is my second time staying here for work, and they were great. Really nice staff, they even upgraded me to a suite for free. It really made my stay more enjoyable. Good dining options at the hotel as well, and close to many more.
Comment from Hotel Management
Feb 9, 2017 by alejandra, Hotel Management
Thanks for staying with us! We are very concerned about making the stay of our guests as pleasant as possible, so we appreciate your comments
4 out of 5
Recommended
for Everyone
by A verified traveler

The perfect hotel for a business visit to Quito

Posted Feb 2, 2017
Pros: The rooms are very spacious.
Cons: No tub, at least not in my room. The hotel offers cab services, but you cannot charge it to the room.
Location: The location is ok, the nice restaurant area is about 10 minutes in a cab.
The best assets to this hotel is the warm of its people, we had a small event and they were so attentive to every little detail.
Comment from Hotel Management
Feb 2, 2017 by alejandra, Hotel Management
Thanks for staying with us! We are very concerned about making the stay of our guests as pleasant as possible, so we appreciate your comments
3 out of 5
by A verified traveler

Not 4 stars

Posted Jan 13, 2017
These guys are trying, just not hard enough. This is ok if you want a nothing special, definetely NOT a business hotel. Staff is lacking of common sense.
Comment from Hotel Management
Jan 16, 2017 by alejandra, Hotel Management
Dear Guest. Thank you for taking the time and writing to us, I am very sorry for what happened in your room. We are going to take the necessary measures so that this does not happen again. I hope this does not stop you coming back soon with us again. best regard
5 out of 5
Recommended
for Everyone
by A verified traveler from Iowa usa

Buen Hotel

Posted Dec 4, 2016 on Orbitz
Very classy property in a great location in Quito. Staff helped us with every request. Hotel restaurants are excellent. Bilingual staff was a plus.
Comment from Hotel Management
Dec 7, 2016 by alejandra, Hotel Management
Dear Guest Thanks for staying with us! We are very concerned about making our guests' stay as pleasant as possible, so we appreciate your comments.
5 out of 5
by A verified traveler

Posted Oct 31, 2016 on Hotels
Took ill on day of checkout and the hotel were very helpful and understanding and extended checkout for me. The hotel was very comfortable, the wifi signal was good and the evening meal I had in the restaurant was very good as well. Recommended.
Comment from Hotel Management
Nov 9, 2016 by General Manager, Hotel Management
Dear Guest We sincerely thank you for choosing us as your hospitality option, your comments strengthen the trus within our work teams, it is a plasure having met your expectations. We hope to have you back at your Hotel Dann Carlton Quito Best,