Ratings based on 383 Verified Reviews

4.3 out of 5
92% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Top notch hotel

Posted Feb 8, 2017
This is my second time staying here for work, and they were great. Really nice staff, they even upgraded me to a suite for free. It really made my stay more enjoyable. Good dining options at the hotel as well, and close to many more.
Comment from Hotel Management
Feb 9, 2017 by alejandra, Hotel Management
Thanks for staying with us! We are very concerned about making the stay of our guests as pleasant as possible, so we appreciate your comments
4 out of 5
Recommended
for Everyone
by A verified traveler

The perfect hotel for a business visit to Quito

Posted Feb 2, 2017
Pros: The rooms are very spacious.
Cons: No tub, at least not in my room. The hotel offers cab services, but you cannot charge it to the room.
Location: The location is ok, the nice restaurant area is about 10 minutes in a cab.
The best assets to this hotel is the warm of its people, we had a small event and they were so attentive to every little detail.
Comment from Hotel Management
Feb 2, 2017 by alejandra, Hotel Management
Thanks for staying with us! We are very concerned about making the stay of our guests as pleasant as possible, so we appreciate your comments
3 out of 5
by A verified traveler

Not 4 stars

Posted Jan 13, 2017
These guys are trying, just not hard enough. This is ok if you want a nothing special, definetely NOT a business hotel. Staff is lacking of common sense.
Comment from Hotel Management
Jan 16, 2017 by alejandra, Hotel Management
Dear Guest. Thank you for taking the time and writing to us, I am very sorry for what happened in your room. We are going to take the necessary measures so that this does not happen again. I hope this does not stop you coming back soon with us again. best regard
5 out of 5
by A verified traveler

Posted Oct 31, 2016 on Hotels
Took ill on day of checkout and the hotel were very helpful and understanding and extended checkout for me. The hotel was very comfortable, the wifi signal was good and the evening meal I had in the restaurant was very good as well. Recommended.
Comment from Hotel Management
Nov 9, 2016 by General Manager, Hotel Management
Dear Guest We sincerely thank you for choosing us as your hospitality option, your comments strengthen the trus within our work teams, it is a plasure having met your expectations. We hope to have you back at your Hotel Dann Carlton Quito Best,
4 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

Business hotel in La Mariscal

Posted Oct 14, 2016
Spent 3 nights on arrival in Ecuador. Pleasant room. Lack of information about hotel facilities in room. Used hotel taxi service for convenience to get to the historic centre where it seemed to be more lively (there is a taxi rank on the opposite side of the road). Europa Cafe was wonderful.
Comment from Hotel Management
Oct 17, 2016 by Alejandra Bigott, Hotel Management
Dear Mr. Christophe We sincerely thank you for choosing us as your hospitality option, your comments strengthen the trust within our work teams, its is a true pleasure having met you expectations. we hope to have you back at your Dann Carlton Quito. Best,
5 out of 5
by A verified traveler

Posted Oct 14, 2016 on Hotels
Nice experience, excellent service , beautiful facilities and the good location. What about A/C ?
Comment from Hotel Management
Oct 17, 2016 by General Manager, Hotel Management
Dear mr. We are pleasure to have received your comments regarding our service. It is gratifying knowing that your stay was satisfactory and we able to provide the best service that our hotel characterizes itself by. best,
5 out of 5
by Norma from FLORIDA

great hotel

Posted Aug 27, 2016 on Hotels
It is perfect. Has a couple of restaurants, a bar and a coffee place
Comment from Hotel Management
Aug 29, 2016 by General Manager, Hotel Management
Dear Huesped, For us it is a pleasure to visit us, thank you for the opportunity to provide our best service and enjoy our restaurants. Remember that we always want to bring comfort during your stay in our facilities. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Upstate NY

Beatiful, very comfortable hotel

Posted Aug 8, 2016
This is a very nice hotel located in the heart of Quito, close to everything! The Hotel has a fantastic tempered pool we enjoyed quite a bit, our only complain would be with the front desk personnel, very dry, no one ever smiled once, I avoided requesting something at the front desk at all times because I was uncomfortable with the service there, everywhere else was fine, we had great food from the restaurant, and great coffee from their Cafe Europa.
Comment from Hotel Management
Aug 26, 2016 by Alejandra, Hotel Management
Dear Mrs. Diana We thank you for time dedicated in allowing us to know how your experience was with us. It is a pleasure know that during your stay in the hotel you were able to notice well-kept facilities and a good overall satisfactory service, however, we would like to offer you our most sincere apologies for the weakness in our communication, they have taken corrective measures in orden to avoid this type of incident from occurring in the future. Hopefully back soon and give you a imnolvidable experience. Best,
4 out of 5
by Alvin from Houston

Good service and food

Posted Aug 6, 2016 on Hotels
I stayed on the executive floor and it was good - special breakfast area and snacks in the afternoon. Free snacks in the room. The hotel restaurant, Opera, is a gem. I had 2 great meals there with business associates. Was very happy with the service and quality of food.
Comment from Hotel Management
Aug 26, 2016 by General Manager, Hotel Management
Dear Mr. Alvin thank you for sharing you experience as a guest, it is a pleasure knowing that we have met our objective and were able to provide memorable moments. It pleases us greatly knowing that the opera restaurant fulfilled their expectations. We hope for you future visit you may enjoy the services that strengthen daily . Best,
5 out of 5
by Juan Carlos from Dallas, TX

Great business hotel! Conveniently located.

Posted Jul 11, 2016 on Hotels
As always, Dann Carlton Quito is a great experience. World Class service all the time, specially from Agustin at the Executive floor. Can't ask to be better.
Comment from Hotel Management
Nov 9, 2016 by General Manager, Hotel Management
Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.