Ratings based on 366 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from London, UK

Business hotel in La Mariscal

Posted Oct 14, 2016
Spent 3 nights on arrival in Ecuador. Pleasant room. Lack of information about hotel facilities in room. Used hotel taxi service for convenience to get to the historic centre where it seemed to be more lively (there is a taxi rank on the opposite side of the road). Europa Cafe was wonderful.
Comment from Hotel Management
Oct 17, 2016 by Alejandra Bigott, Hotel Management
Dear Mr. Christophe We sincerely thank you for choosing us as your hospitality option, your comments strengthen the trust within our work teams, its is a true pleasure having met you expectations. we hope to have you back at your Dann Carlton Quito. Best,
3 out of 5
by A verified traveler

+ VIP Access のサービスは何一つない

Posted Oct 6, 2016
Cons: +VIP Access のサービス
Location: 歩いて行ける範囲に大きなショッピングセンターがある
+VIP Access のホテルであったために、このホテルを選びましたが、何一つサービスを得られませんでした。チェックインの際に尋ねても、スタッフの人からは「そんなサービスは知らない」と言わんばかりの対応を受けました。 +VIP Access のホテルであるからこのホテルを選択したので、サービスがないのであれば、このホテルを選ぶ必要性はなかったと(別のホテルにすればよかった)という気分です。 また、部屋は、一見するときれいに見えますが、ドライヤーを使おうとすると壊れて使えない、電気をつけようとしても電球が切れたままである、インターネットは無料だけど、遅くて使えないなど、細かなところでサービスが行き届いていない印象を受けました。
3 out of 5
by A verified traveler

Posted Sep 9, 2016
Cobraron costos no indicados, tasas adicionales, la habitacion no tenia suficientes toallas y de paso al salir se les perdio mi Boucher de garantia, no sabian donde lo habia dejado la persona que me atendio
Comment from Hotel Management
Sep 13, 2016 by Alejandra Bigott, Hotel Management
Apreciado Huésped Agradecemos mucho su comentario sobre su experiencia en nuestro hotel. Revisaremos el tema que usted comenta con el debido detenimiento para poder identificar lo sucedido. Nuestra prioridad es siempre cumplir con las expectativas de nuestros clientes. lamentamos mucho lo sucedido tomaremos acciones inmediata. esperemos poder contar pronto con su visita de nuevo para así poderle brindar el servicio que usted se merece. cordial saludo.
5 out of 5
by A verified traveler from guayaquil, ecuador

Confortable y atención de primera

Posted Sep 3, 2016
Ubicación muy buena, sector muy seguro, cerca de todo...... Habitación muy confortable y amable atención..... desayuno completo
Comment from Hotel Management
Sep 6, 2016 by Alejandra Bigott, Hotel Management
Estimado Sr. Manuel Agradecemos sinceramente el escogernos como su opción para alojamiento, sus comentarios fortalecen la confianza de nuestros equipos de trabajo, es un verdadero placer saber que cumplimos sus expectativas. Esperemos tenerlo pronto de regreso en este su Hotel Dann Carlton Quito. Cordial saludo
4 out of 5
by A verified traveler

Hotel normal

Posted Aug 11, 2016
Aunque me hicieron upgrade a piso Ejecutivo la habitación vieja y sentí un mal olor
Comment from Hotel Management
Aug 28, 2016 by Alejandra , Hotel Management
Apreciado Huésped Lamentamos profundamente las incomodidades en su habitación, ofrecemos nuestras mas sinceras disculpas, se tomaran las acciones correctivas al respecto. Esperamos que este incidente no impida que continúe contando con el Hotel Dann Carlton Quito como aliados en alojamiento. Cordial saludo,
4 out of 5
by A verified traveler from Upstate NY

Beatiful, very comfortable hotel

Posted Aug 8, 2016
This is a very nice hotel located in the heart of Quito, close to everything! The Hotel has a fantastic tempered pool we enjoyed quite a bit, our only complain would be with the front desk personnel, very dry, no one ever smiled once, I avoided requesting something at the front desk at all times because I was uncomfortable with the service there, everywhere else was fine, we had great food from the restaurant, and great coffee from their Cafe Europa.
Comment from Hotel Management
Aug 26, 2016 by Alejandra, Hotel Management
Dear Mrs. Diana We thank you for time dedicated in allowing us to know how your experience was with us. It is a pleasure know that during your stay in the hotel you were able to notice well-kept facilities and a good overall satisfactory service, however, we would like to offer you our most sincere apologies for the weakness in our communication, they have taken corrective measures in orden to avoid this type of incident from occurring in the future. Hopefully back soon and give you a imnolvidable experience. Best,
5 out of 5
by Juan Carlos from Dallas, TX

Great business hotel! Conveniently located.

Posted Jul 11, 2016 on Hotels
As always, Dann Carlton Quito is a great experience. World Class service all the time, specially from Agustin at the Executive floor. Can't ask to be better.
4 out of 5
by A verified traveler

air conditioning

Posted Jun 25, 2016
It does not have air conditioning which means that the Windows need to be opened , thus noisy. Non issue if you wear sweaters all the time.
4 out of 5
by A verified traveler


Posted Jun 22, 2016
Muy buenas las instalaciones y comodidades del hotel. La comida es altamente recomendable. La ubicación es privilegiada muy cerca de centros comerciales y restaurantes. Lo recomendable solamente seria revisar los baños ya que aunque estan en muy buenas condiciones son algo antiguos.
4 out of 5

This traveler left a rating score only Posted Jun 17, 2016 on Hotels