Ratings based on 394 Verified Reviews

4.3 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, but confusion at check out

Posted May 22, 2017
Great hotel, but not a good check out experience. I had prepaid my hotel room on expedia, but when it was time to leave, they were going to bill me for the room again. When I explained I'd prepaid, they took a quick look in their system and saw that I had definitely prepaid. Seems like a very easy mistake to avoid and it was awkward and unpleasant to ask them to double check something that should be automatic on their end.
Comment from Hotel Management
May 24, 2017 by alejandra, Hotel Management
Dear Guest it's a plasure tha your stay is was great, i hope you come will back soom. As far as their departure are hotel standards always see the system and verify that everything is in order, not to cause any inconvenience. Cordially Alejandra Bigott Guest service Manager & Calidad
5 out of 5
Recommended
for Everyone
by A verified traveler from Guayaquil

Nice place

Posted Apr 23, 2017
Very nice Hotel veey cozy great food good locations friendly staff, surely will return. Do recommeded.
Comment from Hotel Management
Apr 25, 2017 by alejandra, Hotel Management
Thanks for staying with us! We are very concerned about making the stay of our guests as pleasant as possible, so we appreciate your comments
5 out of 5
Recommended
for Everyone
by A verified traveler from Bogota

Quite comfortable and plenty of facilities

Posted Apr 17, 2017
Pros: Room amplitude, different food and drinking facilities in hotel.
Lot of space, fruits in room. Impecable and very comfortable both for long and short stays.
Comment from Hotel Management
Apr 18, 2017 by alejandra, Hotel Management
Thanks for staying with us! We are very concerned about making the stay of our guests as pleasant as possible, so we appreciate your comments
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good hotel , in the middle of Down Town.

Posted Apr 13, 2017
Pros: Excellent, excellent food in The Opera Restaurant.
Cons: There is no temperature control in the room. Personnel's English could be better in some cases.
Location: To go to the Old Town - better take a Taxi. The best deal is a tour provided by hotel drivers U$40
Very pleasant experience. Very friendly stuff and facility. Unfortunately we were in transit - staying only one night. Definitely you need much more time to appreciate Quito.
Comment from Hotel Management
Apr 14, 2017 by alejandra, Hotel Management
Thanks for staying with us! We are very concerned about making the stay of our guests as pleasant as possible, so we appreciate your comments
5 out of 5
Recommended
for Everyone
by A verified traveler

great breakfast, great room and amazing gym

Posted Apr 3, 2017
Pros: gym and breakfast
Cons: taxi service
It was a great stay , big clean room , good restaurant and one of the best hotel gyms ever
Comment from Hotel Management
Apr 4, 2017 by alejandra, Hotel Management
Thanks for staying with us! We are very concerned about making the stay of our guests as pleasant as possible, so we appreciate your comments
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in Quito

Posted Mar 6, 2017
Nice room, great staff and nice cafe in hotel. We were very satisfied.
Comment from Hotel Management
Mar 6, 2017 by alejandra, Hotel Management
Thanks for staying with us! We are very concerned about making the stay of our guests as pleasant as possible, so we appreciate your comments
3 out of 5
by A verified traveler

Posted Feb 21, 2017 on Hotels
The hotel is a bit depressing. The executive rooms have nails missing the decorations; a king bed advertised as was a queen and problems with the heating and hot water. Breakfast was a bit dingy. Hotel needs a renovation.
Comment from Hotel Management
Feb 24, 2017 by General Manager, Hotel Management
Thanks for staying with us! We are very concerned about making the stay of our guests as pleasant as possible, so we appreciate your comments
5 out of 5
by Silvia

Convenient, clean hotel, good taxi service

Posted Feb 13, 2017 on Hotels
Staff very attentive, spa very nice Lobby really nice I would change the carpet in the rooms Did not like the room service food, too greasy, no vegan options , food over priced
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Thanks for staying with us! We are very concerned about making the stay of our guests as pleasant as possible, so we appreciate your comments
5 out of 5
Recommended
for Everyone
by A verified traveler

Top notch hotel

Posted Feb 8, 2017
This is my second time staying here for work, and they were great. Really nice staff, they even upgraded me to a suite for free. It really made my stay more enjoyable. Good dining options at the hotel as well, and close to many more.
Comment from Hotel Management
Feb 9, 2017 by alejandra, Hotel Management
Thanks for staying with us! We are very concerned about making the stay of our guests as pleasant as possible, so we appreciate your comments
4 out of 5
Recommended
for Everyone
by A verified traveler

The perfect hotel for a business visit to Quito

Posted Feb 2, 2017
Pros: The rooms are very spacious.
Cons: No tub, at least not in my room. The hotel offers cab services, but you cannot charge it to the room.
Location: The location is ok, the nice restaurant area is about 10 minutes in a cab.
The best assets to this hotel is the warm of its people, we had a small event and they were so attentive to every little detail.
Comment from Hotel Management
Feb 2, 2017 by alejandra, Hotel Management
Thanks for staying with us! We are very concerned about making the stay of our guests as pleasant as possible, so we appreciate your comments