Worst Hotel Experience Ever!
Posted Jan 31, 2014
This was absolutely the worst hotel experience ever. I have traveled all over the world and can honestly say this was a giant mistake. The staff charged us for things without authorization, thier shuttle service was $ 70 and then would not provide a ride back to the airport. The room stunk of urine and there was evidence of rodents on the property. Dogs howled and barked all night and the traffic noise was incessant. The manager or owner had a bed right behind the check in counter, right there in the lobby! They refused any reasonable request. The bell boy actually told the cab driver to try and over charge us. This was told to us by the cabbie who also told us the place has a terrible reputation locally as well.
Stay away from this rip off joint. Do yourself a huge favor.
Comment from Hotel Management
Feb 11, 2016 by Gerencia Hotel Gran Quitumbe, Hotel Management
Kindest regards of those who make up the Hotel Gran Quitumbe
The charge was made based on the reservation you made was a Twin Room which costs $ 45, your reservation was modality payment on arrival you had to pay for it at the hotel but unfortunately you thought by data the credit card provided at the time of booking the payment thereof had already been made but you failed to grasp the explanation given by the members of our reception.
You are bothered by the shuttle from the airport to our hotel provided Hotel you, you make a call in which he was told the fee the same cost of $ 35 which is the same as a regular taxi
I was treated very badly the person who gave him the same service obviously will refuse to serve again for the transfer from the hotel to the airport.
With respect to other situations you had exclaimed very grotesque and threatening the staff would make a bad comment that our staff tried hard to give any explanation you throw your credit card and your payment was signed by you in Ecuador if person does not agree with paying just no signature and no way to make the payment thereof.
We are confident That We provide an opportunity to serve you again and Have the opportunity to offer our warm and personalized service
Have a very good life
Hotel Gran Quitumbe