Ratings based on 132 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 29, 2015
Nice hotel the only point is breakfast not included
Comment from Hotel Management
Nov 30, 2015 by General Manager, Hotel Management
Dear Guest: Thank you so much for your comment about your recent stay, about the breakfast you have a special price like guest, however for the next year we are reviewing this point, would be a pleasure to host you soon. Best Regards Myriam Delgado General Manager
4 out of 5
by Patricia from Ecuador

Posted Nov 6, 2015 on Hotels
El servicio excelente pero no disponen de cunas cómodas para bebés, los corrales no tienen colchones y mi hijo de 7 meses se levanto todas las noches por lo incómodo que era dormir en el, pues le pidieron un edredón doblado para simular un colchón.
Comment from Hotel Management
Jan 30, 2016 by Gerente General, Hotel Management
Estimada Patricia: Gracias por su comentario acerca de su última estadía con nosotros, lamentamos que no hayamos suplido sus necesidades con respecto al descanso de su bebé, le comento que el hotel está haciendo la inversión de nuevas cunas para brindar este servicio, una vez más me disculpo por los inconvenientes que esto le pudo causar. Esperamos que nos visite nuevamente. Myriam Delgado Gerente General
4 out of 5
by Abhishek

ok, nothing great about hotel.

Posted Oct 30, 2015 on Hotels
Stay was ok since it was a short stay but i was surprised to see that there was no Air condition facilities in room. Improvement is quality of breakfast is must.
Comment from Hotel Management
Jan 30, 2016 by Gerente General, Hotel Management
Dear Abhishek: We received your comments regarding your latest experience with us and we would like to thank you for this feedback and for your sincerity about our breakfast. Your opinion certainly assists us through our continuously process of improvement. However, please, accept our sincerely apologies for not having succeed yours expectations during your time with us, There are no excuses for not meeting let alone not exceeding your expectations. We assure you we will be taking steps to insure such occurrences are not repeated. Hope to host you soon. Myriam Delgado General Manager
4 out of 5
by Alexandre from Virginia

Great business hotel

Posted Oct 26, 2015 on Hotels
Very good location, if you have business within the center of Quito. Very good breakfast, fast check-in and check-out.
Comment from Hotel Management
Jan 30, 2016 by Gerente General, Hotel Management
Dear Alexandre: Thank you so much for your comment, is very important to us to know about your latest stay, our location is a fort, but that you talk about our breakfast and service is a reason for feel pride about our daily job. Hope to host you soon. Myriam Delgado General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Oct 18, 2015 on Hotels
5 out of 5
by LIDIA from Guayaquil

Excelente fin de semana en familia

Posted Oct 12, 2015 on Hotels
Hotel limpio, confortable, recibimos un trato muy cordial, bien ubicado.
Comment from Hotel Management
Jan 23, 2016 by Gerente General, Hotel Management
Estimada Lidia: Gracias por su comentario acerca de nuestro hotel, es importante que la limpieza haya destacado haciendo de su estadía algo confortable, en cuanto al trato es nuestra misión hacerlos sentir especiales, me alegro que esto haya sucedido. Siempre la invitamos a volver. Cordialmente Myriam Delgado Gerente General
4 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Sep 29, 2015 on Hotels
5 out of 5
Recommended
for Business Travelers
by luis A from new york

exelente

Posted Sep 9, 2015 on Hotels
Exelente para descansar y hacer negocios y gracias por la atencion personalizada.
Comment from Hotel Management
Nov 14, 2015 by Gerente General, Hotel Management
Estimado Luis A: Le agradecemos el haber dejado un comentario positivo acerca de nuestro hotel, es un lugar en el que nos esforzamos para hacer su experiencia de negocios algo agradable y brindar un descanso confortable. Lo esperamos pronto. Atentamente Myriam Delgado
4 out of 5
Recommended
for Couples
by Fran from Quito

Hospedaje conveniente ..

Posted Aug 25, 2015 on Hotels
Un pequeño inconveniente al momento del registro por desconocimiento de la persona que nos atendió, pero en forma general buena atención, buena comida, bonitas habitaciones ...
Comment from Hotel Management
Nov 14, 2015 by Gerente General, Hotel Management
Estimado Fran: Gracias por dejar un sincero comentario acerca de su estadía, lamento el problema que entiendo sucedió al llegar puede ser un desconocimiento de su reserva, por otro lado es agradable saber que la comida e instalaciones. Siempre será bienvenido. Cordialmente Myriam Delgado
3 out of 5
Recommended
for Business Travelers
by ignacio from guayaquil

Posted Aug 9, 2015 on Hotels
relativamente bien
Comment from Hotel Management
Nov 14, 2015 by Gerente General, Hotel Management
Estimado Ignacio: Gracias por dejarnos su comentario acerca de la estadia, nos encantaría conocer un poco mas de su experiencia, sin embargo le recordamos que estamos a las ordenes ante todo lo que necesite. Cordialmente Myriam Delgado