Ratings based on 269 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Nov 13, 2017
Pros: the room, the service, the facilities the buffet, the location
Location: Nice area, nearby at least 32 nice restaurants, you can find food from Ecuador, Japan mediterranean, and a very nice neigborhoood
Everything was great, the room, the service, the facilities the buffet, the location I really recommend this place. Also, the area is crowded by nice resutaurants.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Unfriendly staff, but great hotel

Posted Oct 4, 2017
Location is stellar near lots of great restaurants in walking distance. The hotel was clean, and the room was spacious and had all the amenities needed. However, I did feel that the front desk was not friendly or welcoming. After having traveling throughout Ecuador and having had spent time in a boutique hotel prior in Quito, I was expecting much more friendly staff.
Comment from Hotel Management
Oct 5, 2017 by Guest Relations, Hotel Management
Dear Guest, Thank you for taking the time to share with us your valued feedback; we would like to offer your our sincere apologies for not meeting you hospitality expectations, it is not acceptable under our standards to not make you feel welcome and well attended, therefore we have shared your comments with our Front Desk Manager in order to correct any unwelcoming attitude with our staff and reinforce our quality service standards. On the other hand, we are pleased to know that you enjoyed our comfort and facilities. We would be happy to have a new opportunity to attend you in a future visit and provided you the service experience you deserve as our valued guest. Sincerely, Carolina Rueda C. Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Well Located

Posted Aug 9, 2017
Excellent staff who always did their best to assist. My room was spacious, comfortable, clean, modern room. Good shower and bathtub. A/C worked well. Appreciated the in-room safe. Buffet breakfast is very nice if included with your room. Rather pricey if not. The sauna is good. Spa services are provided in a very basic space that is quite cramped but I had an excellent massage. Pedicure was good, albeit awkward while perched on the edge of the massage table with room only to each side of me for the lady working on my feet. NH is located beside the Swiss Hotel, there are always lots of taxis waiting and good restaurants of many different tastes and types within essy walking distance. 10 to 15 minute walk to Plaza Foch where many tour buses pick up as well as a hop on hop off bus. A taxi to the Historic part of the City averages $3 to $5. The down side is traffic noise. Car alarms go off on a regular basis but usually quiet down after midnight.
Comment from Hotel Management
Aug 15, 2017 by Guest Relations, Hotel Management
Dear Mrs. Darlene, Thank you for sharing your gentile feedback with us and letting us know that you had in general a pleasant time in our hotel; we are pleased to find out that enjoyed of comfort, location, services, and moreover, of our welcoming hospitality; all of our staff get deeply motivated of knowing that we provide our guests an excellent attention and that is the reason why we work everyday in this special Hotel; we are grateful from your nice comments. On the other hand, we are very sorry the little nonconformities you detailed us about the outdoor noise and the space of our spa; we are working to find a better distribution of the space for the pedicure services in order to provide complete satisfaction in this area. About the traffic noise, since we had finished our rooms renovations, we are now evaluating areas of improvement and we will take under consideration your observation for us to find a definite solution in this matter. It would be a pleasure to welcome you back on a future visit! Sincerely, Carolina Rueda C. Guest Relations Manager
5 out of 5
by Andreas

Posted Jul 19, 2017 on Hotels
Comment from Hotel Management
Jul 21, 2017 by Carolina, Hotel Management
Dear Guest, Thank you for your preference in our Hotel and for sharing with us a great score; we are pleased to know that we met your quality expectations during your time with us. We would be happy to welcome you back on a future visit. Kind regards, Carolina Rueda C. Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Awesome hotel. Good for people doing business .

Posted Jun 28, 2017
The room was so clean.....the sheets are immaculate (white color with no spots, press with no wrinkles), the hotel staff were friendly, the food (buffet) during breakfast was good with a variety of choices.
Comment from Hotel Management
Jul 5, 2017 by Guest Relations, Hotel Management
Dear Mrs. Sofia, Thank you for sharing your great feedback, we are pleased to know that you had a wonderful stay with us and that you enjoyed our rooms, the variety of our breakfast, and moreover, the welcoming hospitality provided by our staff. It would be a pleasure to welcome you back here, your home in Quito! Best regards, Carolina Rueda C. Guest Relations Manager
4 out of 5
Recommended
for Families
by A verified traveler

Really nice hotel. However not family friendly.

Posted Jun 26, 2017
This is an incredibly nice hotel. We only spent a night there. Staff was very friendly, rooms clean. We got this really nice complimentary drink during check-in. Note there is no heater so bundle up during the Ecuadorian winter. Our biggest issue was contrary to what we booked there are no double queen or double full rooms. The only multi-bed rooms have queen and twin. So if you have a family of four this may not work. Our kids had to share a twin bed. That was not the bad part. The worst for us was they charged an extra $15 for each kid as they seem to cater more to couples. What hotel charges by the number of guest for the same room!!?? That didn't sour our stay though. It was just adequate for our stopover night in the city of Quito.
Comment from Hotel Management
Jul 5, 2017 by Guest Relations, Hotel Management
Dear Mr. Niel, Thank you for sharing your detailed feedback with us, we would like to apologize for the confusion with the room information, indeed we do not have rooms with 2 double beds and the price per room only includes 2 people in the room, the value for the extra person is 15.00 usd.; therefore we are deeply sorry if the details at the reservation were not that clear. On the other hand, it is nice to hear that besides that inconvenience, your stay were pleasant and that you enjoyed our hospitality after all. We would be pleased to have a new opportunity to welcome you back on a future visit. Sincerely, Carolina Rueda C. Guest Relations Manager
5 out of 5
by Cristina

Posted Jun 19, 2017 on Hotels
Comment from Hotel Management
Jul 5, 2017 by Carolina, Hotel Management
Dear Guest, Thank you for sharing your score with us, we are pleased to know that you had a pleasant stay with us. It would be a pleasure to welcome you back on a future visit! Kind regards, Carolina Rueda C. Guest Relations Manager
3 out of 5
by Carmen

Excessively expensive

Posted May 25, 2017 on Hotels
Extremely expensive on food and beverages Out of reality!!
Comment from Hotel Management
May 28, 2017 by Carolina, Hotel Management
Dear Mrs. Carmen, Thank you for taking the time to share your feedback with us your, we are very sorry to find out that our gastronomy did not meet your expectations comparing with the value you paid. We have shared your observations with our Food & Beverages Manager and our Chef, so they could review, along with our Hotel Director, this matter of prices according with the quality of service and gastronomy that we provide. We hope to have a new opportunity to welcome you back and improve your last impression with us. Sincerely, Carolina Rueda C. Guest Relations Manager
3 out of 5
by Patricia

Overpriced.

Posted May 20, 2017 on Hotels
Hotel was clean and service good however the hotel was very overpriced. $20 for a very average breakfast buffet was overpriced.The spa was located at the entrance of the gym and very noisy so not worth it.
Comment from Hotel Management
May 24, 2017 by Carolina, Hotel Management
Dear Mrs. Patricia, Thank you for taking the time to share your feedback with us; we are very sorry to hear that during your stay in our Hotel you got the feeling of our service as overpriced and that our breakfast buffet did not meet your expectations for the value you paid; also, that you did not enjoyed the spa as much as you would like because of the outside of your cabin. About the breakfast, indeed our regular price is 20 usd., but at the time of making the reservation, there is always the option of including breakfast in the room rate and this extra value won´t be the regular price; there is also the option of reserving the breakfast at the check in or before you arrive to the hotel, and for those special requests we manage as well a discount for this service. Regarding your observation of the noise outside the spa, we will take it under consideration in order to find a way of avoiding loud sounds at the entrance of the gym. We would appreciate to have a new opportunity to welcome you back on a future visit and improve your last experience offering the quality service our guests deserve. Sincerely, Carolina Rueda C. Guest Relations Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Atlanta, GA

Good Location

Posted May 6, 2017
Pros: Good breakfast, pillows are comfortable
Cons: They need to check on their blind, they are getting old.
Location: Its close to everything. There is a Pharmacy on the corner. There are some good restaurants around
The lobby has a good place to meet your friends or if you need to meet with anyone they are good about letting you. There is nothing wrong with the hotel. This is cheaper in price than Marriott but still a good hotel. :)
Comment from Hotel Management
May 10, 2017 by Guest Relations, Hotel Management
Dear Mr. Daniel, Thank you for taking the time to write us about your experience in our hotel, we are pleased to know that you enjoyed our colorful breakfast, facilities and comfort. We also appreciate you observation about the blind, we will take it under consideration when renovating our facilities. It would be a pleasure to welcome you back on a future visit. Kind regards, Carolina Rueda C. Guest Relations Manager