Ratings based on 101 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Older but nice, clean hotel in a great location

Posted Nov 22, 2016
Pros: Comfort and common sense-designed rooms. Great location.
Cons: Lobby, gym and bar.
Location: The hotel is located in a very central location close to Quicentro Mall, nice restaurants, bars, banks and parks.
This hotel was awesome. The room was clean and very comfortable. Everything seems to be designed with common sense. The lobby and common areas are kind of old but they are still ok. I ordered room service once and can't complain. I paid $200 a night which was a lot but I guess the demand was high in Quito.
Comment from Hotel Management
Nov 22, 2016 by Carolina Rueda C., Hotel Management
Dear Mr. Rodolfo, Thank you for sharing your nice feedback with us, we are happy to hear that you enjoyed your time with us and that we provided you a comfort stay and a convenient location. Regards your observations about the common areas, we would like to let you know that as soon we finish remodeling our rooms, we will continue with other areas of our hotel. We hope to welcome you back soon on a future visit. Kind regards, Carolina Rueda C. Guest Service Manager
2 out of 5
by A verified traveler from US

Stay and eat at Swissotel across street

Posted Nov 10, 2016
Pros: It was safe.
Cons: All of the above. This is NOT the way the old Raddison was to me. It's not a horrible hotel, it's just old and not remodeled. Better staff training.
Location: OK.
Toilet did not flush. Tiny room. Dirty from previous guest. - Very hard bed. Uncomfortable. - The bed was too low. - Bathroom counter was low. - Toilet did not flush. Tiny room. Dirty from previous guest. - etc. etc. Absolutely rude hotel staff. I arrived around 24:00 check-in no "welcome" from the front desk. No smiles.Rooms need new carpets. They are old and they stink. - etc. etc. Absolutely rude hotel staff. I arrived around 24:00 check-in no "welcome" from the front desk. No smiles.
Comment from Hotel Management
Nov 14, 2016 by Carolina Rueda, Hotel Management
Dear Mr. John, Thank you for taking the time to write us about your experience in our hotel, we are deeply sorry to find out about this few inconvenience during you stay with us. We will addressee each one of these observations to the corresponding department in order to take immediate actions to solve them and to improve the areas pointed in your feedback. There is not enough apologies from us to let you know how sorry we are about your no very pleasant experience with us, but we are certainly concerned and we will work hard so our guest won´t feel similar dissatisfaction. We hope we would have a future opportunity fulfill your expectations and offer you the service you deserve. Sincerely, Carolina Rueda Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Shrewsbury, MA

Good hotel in nice area

Posted Feb 3, 2016
Stayed 2 nights in business trip, excellent location, personnel was very helpful and attentive. Hotel facility is pretty new, gym is well equipped, breakfast quality excellent and room service also good
Comment from Hotel Management
Feb 4, 2016 by Guest Service, Hotel Management
Dear Mr. Ed, Thank you for sharing your great comment with us, we are thrilled to know that we met your expectations during your stay in our hotel; we are committed to our guests satisfaction, and we are pleased to hear that we kept that promise with you. It will be a great pleasure to welcome you back in this, your home in Quito! Best regards, Carolina Rueda Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 15, 2016
Our room was not ready and still working when we arrive the room after checked in, so it was a surprize, but other than that, our stay was very comfortable.
Comment from Hotel Management
Jan 20, 2016 by Guest Service, Hotel Management
Dear Guest, Thank you for sharing you experience with us, we are very sorry you had to wait for your room to be ready at your arrival; we are glad that despite this inconvenience, your time with us was pleasant. We hope to welcome you back on a future visit! Best regards, Carolina Rueda Guest Service Manager
3 out of 5
by A verified traveler from Bogota

Good hotel well located in Quito

Posted Nov 24, 2015
Pros: The internet connection. Is powerful and reliable.
Cons: Breakfast options for Expedia users should be included in the room rate.
Location: Location is OK. Plenty of restaurants in the area
The hotel is OK. It has standard rooms, like in any other 4 stars hotel with relatively new furniture. WiFi is powerful so you won't have any problem connecting to the internet, and they even offer a wire connection for your laptop. My major complain is about the food. Food options in the hotel are very expensive and if you book your accommodation via Expedia they'll charge you extra for the breakfast, which is quite unfair, because considering this is a 4 stars hotel in Ecuador 18 is quite high.
Comment from Hotel Management
Dec 4, 2015 by Guest Service Manager, Hotel Management
Dear Mr. David, Thank you for sharing your feedback, we are glad to know that could relied on our WiFi Service during your time with us. Regarding your observations about the breakfast, we will like to let you know that there is an option to include this service while you are doing the reservation through Expedia; we hope you won´t miss this chance next time, so will enjoy completely you stay in our hotel. We hope to see you again soon! Best regards, Carolina Rueda Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 6, 2015
Amazing service. Food was excellent. Close to many restaurants
Comment from Hotel Management
Sep 9, 2015 by Guest Service Manager, Hotel Management
Dear Guest, Thank you for sharing your feedback with us, we are thrilled to know that you enjoyed our services and the hospitality from our staff. We hope to see you soon! Regards, Carolina Rueda Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Great hotel, Great location, Exceptional Staff

Posted Aug 31, 2015
Pros: Staff, cleanliness, room appointments, location
Cons: I cant think of anything
Location: Many nearby sites. Very close to Guayasamin museum which is fabulous
From beginning to end my experience at the hotel was wonderful. Staff at the hotel was courteous and very helpful. The hotel merits all 4 stars
Comment from Hotel Management
Sep 3, 2015 by Guest Service Manager, Hotel Management
Dear Mr. Harry, Thank you for such a great feedback, we are thrilled to know that we met your expectation during you time with us. It will be a pleasure to welcome you back on your next trip to Quito! Best regards, Carolina Rueda Guest Service Manager
3 out of 5
by A verified traveler from Miami

Good hotel but not for the price.

Posted Jul 16, 2015
The staff was great. The building looks old. I think this hotel is overpriced by a 25%. I will definitely stay again at this hotel but ONLY if the price is lowered for at least a 25%
Comment from Hotel Management
Jul 29, 2015 by Carolina, Hotel Management
Dear Mrs. Jenny, Thank you for sharing your feedback with us, we are very sorry that our facilities did not met expectation, we will like you to know that we are in a remodeling process and we hope you can enjoy the changes if you decide to come back in the future. We appreciate you observation and we will be pleased to welcome you back again! Best regards, Carolina Rueda Guest Service Manager
2 out of 5
by A verified traveler

Lousy because of construction noise

Posted Mar 27, 2015
Lousy because of construction noise and breakfast was very expensive.
Comment from Hotel Management
Mar 30, 2015 by Guest Service Manager, Hotel Management
Dear Traveler, We apologize for the noise cause from the remodeling process that we are having in our rooms, these work are due to improve our facilities and service and we are sorry that they made your stay uncomfortable. We hope to have a new chance to attend you in the future so you can enjoy the changes and have a better experience with us. Sincerely, Carolina Rueda Guest Service Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from washington DC

Reasonable hotel convenient location

Posted Mar 16, 2015
Location: Location is convenient given taxis are so cheap.
Overall the hotel was fine. Our only complaint was that twice when we had a shower the water was luk-warm at best - once at 9pm and a second time at 3pm - this is quite unsatisfactory For such a hotel. No explanation was given even though I phoned re ration.