Ratings based on 164 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
95% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Desantencion completa del personal!

Posted Dec 15, 2015
Cons: La atención, el sentido de urgencia, la limpieza
Nos alojamos en una habitación la cual NO TENIA LUZ y la TV tampoco llego el señor y dijo que si que estaba fallando y no interesaron por arreglarme y menos por cambiarme de habitación, las instalaciones bien regulares nada que ver con hoteles de 3 estrellas....obvio no volveremos y no lo recomendaremos....
4 out of 5
Recommended
for Everyone
by A verified traveler from Quebec, Canada

Great view of Quito!

Posted Nov 3, 2015
Pros: Good quality and price value.
Cons: Slow elevators
Location: Close to FOCH the dining neighborhood.
Nice hotel with great view of the city. Safe location near parks and a good selection of restaurants. The breakfast included was quite nice.
Comment from Hotel Management
Nov 24, 2015 by Richard. Management, Hotel Management
Dear Guest, Thank you very much for your comments and ratings, we will continue with our excellent quality service and all of our benefits in order to keep provide the highest standards.
5 out of 5
by Monica

Posted Oct 24, 2015 on Hotels
Comment from Hotel Management
Jan 30, 2016 by Richard, Hotel Management
Thank you for your review.
4 out of 5
Recommended
for Business Travelers
by Greg from Cuenca, ECUADOR

Prepare for Surprises

Posted Aug 7, 2015 on Hotels
I chose this hotel because I love the location on the edge of the Foch Plaza area. It is centrally located to so many excellent spots if you want to come to Quito for business or pleasure. That said, this visit was a comedy of errors, unlike anything I have experienced in my 40+ years as a businessperson : first the receptionist showed no evidence of my having paid in full in advance through Hotels.com -- none; next, when I went to my hotel room, the bed was unmade and there were other people's stuff there. This meant that that I was given the digital key to somebody else's room. Now, there's a first . . . Then when I DID get a room that wasn't occupied by somebody else, I find out (like another review notes) that there is only one accessible electrical outlet. No problem. I rested on the floor while I answered my business email. I went to use the in-room hotel safe, and although I have used these hundreds of times before, I couldn't get this one to work. The next morning, I went to breakfast to find a buffet that is actually quite good, except that because I didn't get there early (call it my fault), so there wasn't much to eat. Then upon check-out, I find out that the handful of snacks I had came to $26, which was disproportionate to what I took. (So know the cost of these snacks before you "partake.") I still think it's a great place. I DO, however, think that you should prepare for some unexpected surprises when you do.
Comment from Hotel Management
Nov 7, 2015 by Richard, Hotel Management
Dear Greg, Thank you very much for taking the time to review our Hotel. We highly appreciate all your notes and will take into concideration most of them in order to provide the best quality service that this city can offer. We work very hard to make sure all our guests are completely satisfied but we know we have a long ways to go in order to achieve perfection. Thank you once again and I hope you concidere Rio Amazonas for your next stay in Quito.
5 out of 5
Recommended
for Couples
by A verified traveler

perfect service

Posted Aug 2, 2015 on Hotels
Only 1 night staff were perfect and would definitely stay again
Comment from Hotel Management
Nov 7, 2015 by Richard, Hotel Management
Dear Guest, Thank you very much for your perfect review. We would love to have you here with us on your next visit.
3 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Jul 31, 2015 on Hotels
Comment from Hotel Management
Dec 12, 2015 by Richard, Hotel Management
Thank you very much for your comments
3 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Jul 30, 2015 on Hotels
Comment from Hotel Management
Dec 12, 2015 by Richard, Hotel Management
Thank you very much for you review
3 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Jul 30, 2015 on Hotels
Comment from Hotel Management
Dec 12, 2015 by Richard, Hotel Management
Thank you very much for you review
5 out of 5
Recommended
for Business Travelers
by Josè R.

Need more outlets

Posted Jul 29, 2015 on Hotels
The Hotel doesn't have enough outlets in the room.
Comment from Hotel Management
Dec 12, 2015 by Richard, Hotel Management
We will take your comments into concideration and provide a soluciton immediately.
4 out of 5
Recommended
for Couples
by Cinamon from Charleston, SC

Convenient and comfortable

Posted Jul 28, 2015 on Hotels
My boyfriend and I were traveling for pleasure and this was our last stop before returning back to the United States. It is beautiful but many of the staff do not speak English. I do. However, my boyfriend does not. He ordered a bottle of wine for room service and it took a few hours because the staff could not understand the room number when he said it. Also, he asked for a wake up call and even though the staff member repeated it back to him in English, we never received a wake up call. But you don't want to miss out on this beautiful hotel. So, make sure you have a translation book with you so that this does not happen to you. And make sure you have another alarm clock. The view was fantastic! The room was very comfortable. The restaurants within the hotel were fantastic as well. It was very convenient to everyplace. I actually enjoyed shopping which I usually don't!
Comment from Hotel Management
Dec 12, 2015 by Richard, Hotel Management
Dear Guests, Thank you so much for taking the time to review our property, we hope that your experience with us really made a difference on your trip. We will try to improve all our service through your comments so thank you once again.