Ratings based on 199 Verified Reviews

4.0 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Good

Posted Oct 1, 2016 on Hotels
Good,but breakfast could be better... Nice but old... safe and central..
Comment from Hotel Management
Oct 25, 2016 by General Manager, Hotel Management
Dear Guest, Thnk you for your comments and review, we renovate and innovate every year to make sure that our property meets that highest quality stadards and that we always deliver that best product to our clients. Just these past year we opened a second restaurant and just this week we opened a new bar-lounge, this shows our commitment to improve our product every day more and more. Please come visit us again and I will be glad to upgrade you to our brand room White Gold rooms.
5 out of 5
by A verified traveler

Helpful and friendly staff

Posted Sep 19, 2016 on Hotels
The staff were very very helpful and friendly!
Comment from Hotel Management
Oct 25, 2016 by General Manager, Hotel Management
Dear guest, Thank you very much for your comments and review, We value our staff above everyhing.
4 out of 5
by A verified traveler

Posted Sep 17, 2016 on Hotels
Comment from Hotel Management
Oct 25, 2016 by General Manager, Hotel Management
Thank you for your review.
4 out of 5
by A verified traveler

Budget option in the heart of Quito

Posted Sep 17, 2016 on Hotels
In the heart of the nightlife district, if you want to have a good night of sleep this is not the place. This place is more for fun. The location is unbeatable for both fun and biz. The windows though, are not completely isolated and you can hear people having fun and partying in the streets from the 6th floor... Not a bad place, just not recommended without earplugs. The breakfast was very good, with local food mainly but thinking on any palate. The restaurant has a very nice decor. The staff is friendly, check in was a breeze.
Comment from Hotel Management
Oct 25, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your observations, We have taken some preventive mesures to make sure this kind of things dont cause a negative inpact in our guests, however with every great location there is alwas something to concider like great amounst of constant traffic. we will continue to study our options to imrove this and make sure our guests are all fully satisfied. Thank you again for taking the time to write about your experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Close to everything!

Posted Sep 10, 2016 on Orbitz
Pros: Closeness to everything.
Cons: Take out the snack bar or make it optional for guests.
Location: Great location. Close to everything.
I loved my stay here. It is a nice hotel, close to shops, entertainment and dining! I had a great view of the Cotopaxi volcano.
Comment from Hotel Management
Oct 25, 2016 by Richard, Hotel Management
Dear Luis, thank you so much for commenting about your stay in the Hotel, we hope to have you back with us sometime soon.
4 out of 5
by A verified traveler from Naples

Clean, Comfortable and Reasonably Priced

Posted Sep 9, 2016 on Hotels
Hotel Rio Amazonas is a mid-sized, modern hotel that is a 40 minute walk to the old town. The hotel is relatively new, however, after staying there a couple days, we realized that there was not a thermostat or any vents in the room. That said, the temperatures in Quito are very moderate, and may be the only city in the world where buildings do not need central heat or a/c. We spent six nights at Rio Amazonas and did not miss central heat or a/c, as the window could be opened, as needed. All in all, we would stay there again as the room was modern and very clean with great wifi service.
Comment from Hotel Management
Oct 25, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your comments on our property and your review as well, we would be more than glad to have you back in our property and delight you with our great quality service.
4 out of 5
by RICARDO

Posted Aug 28, 2016 on Hotels
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Gracias por su calificacion Ricardo.
4 out of 5
by A verified traveler

Posted Aug 18, 2016 on Hotels
Comment from Hotel Management
Aug 26, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your review.
5 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

Over the top

Posted Aug 5, 2016
Pros: Staff, view
Cons: N/A
Arrived middle of the night, lost luggage, terrible rental car. Hotel staff went way above and beyond in helping me address every issue in righting my ship to start two week stayou (cell phone, medical, auto, local information, instant personal requeststatement addressed). Beautiful view of city from room, walking distance to any outside needs. Have booked for last night when I return to Quito for flight home
Comment from Hotel Management
Aug 26, 2016 by Richard, Hotel Management
Dear Sr. Thank you for commenting about us, we love having guest that share their experiences with us and that allow us to shar our own experience to make sure that they take advantage of their travels as much as possible. We hope that if you end up deciding to come and live in Ecuador, you come and visit us every so often.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice, clean, friendly, and good location

Posted Jul 31, 2016
Since we arrived, the staff was friendly. We were close to nice area full of local restaurants and a few night clubs. It was a good experience
Comment from Hotel Management
Aug 26, 2016 by Richard, Hotel Management
Dear Guest, Thank you very much for your comments, we appreciate you taking the time to write about our property.