My teen daughter and I stayed here for a week in July of 2017. The staff was very understanding and helpful with our limited knowledge of Spanish. Once they found out that my daughter was going into her third year of Spanish, they slowed down and simplified the language. But, if she didn't know a word in Spanish then they would say the word in English and again in Spanish so she could learn. By day 3, she could carry on a conversation with them! The staff also helped us with directions, taxis, the best places to find souvenirs, and restaurants. We got in quite late our first night so even though we slept past the breakfast cut off time, they were kind enough to make us breakfast an hour later, and it was delicious! The staff consisted of family and friends, as well as a friendly dog, so you felt like you were in a comfortable and safe environment the entire time. Our room was on the second floor and had a loft that looked down into the main room. Right outside the door you could see the entire city, and it was beautiful, especially at night! We had a small kitchen area which had cooking utensils and equipment. The living space was very roomy with a couch and a small dining room table with three chairs. The beds were comfortable and clean and very warm on the cool Quito nights. There were very tall windows in the main living area that we opened during the day. LOVED EVERY MINUTE!!!