The concierge (who was a trainee) made a reservation in the wrong restaurant, the regarded restaurant was closed for annual vacation...
Comment from Hotel Management
Mar 5, 2016 by Michel Thorin B, Hotel Management
Thank you for contacting us regarding your latest experience with us thank you for this feedback and for your preference to our brand. Your opinion certainly assists us through our continuously process of improvement.
However, please, accept our sincerely apologies for not having succeed yours expectations during your time with us.
Certainly, this feedback assists us to set a higher standard of quality and efficiency confirming Sheraton Quito as an excellent hotel choice.
Looking forward to host you soon.