Ratings based on 132 Verified Reviews

4.4 out of 5
87% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from c

Nice lobby poor rooms. Not enough pillows

Posted May 9, 2017
Regular experience poor room comfort and old bathroom. The hotel needs a remodeling. Booking shall not force you to write so much. Next time I will now write a review.
Comment from Hotel Management
Jun 5, 2017 by Swissotel Quito, Hotel Management
Thanks for your comments, we will work on them to improve. Regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel and within a great area

Posted Mar 30, 2017
Great service, good size rooms and impeccable cleanliness.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

One of the better Quito hotels

Posted Mar 25, 2017
Pros: Good location and comfortable rooms
Cons: Upon departure, the man at the reception desk held me up for 10 minutes as he twice ran the wrong dollar total on my credit card. Need better training
Clean hotel, large rooms, and warm indoor swimming pool.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel

Posted Mar 21, 2017
The best hotel I've stayed in in long time. Our second day was my wife birthday, She was treated like a queen by the entire staff birthday cake sent to the room unreal. Would recommend to everyone I know this is a five star hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Amazing

Posted Jan 30, 2017
Amazing hotel in the heart of Quito. Hotel staff was very friendly and the rooms was big and clean.
Comment from Hotel Management
Feb 3, 2017 by Juan Francisco Alvarez, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juan Francisco Alvarez Tour & Travel sales Manager
2 out of 5
by A verified traveler

"Swiss hotel" with not-so Swiss standards

Posted Dec 19, 2016 on Orbitz
Cons: Customer service (BIG TIME!), attention to details.
Terrible customer customer service, placed in a room where we could hear the exact songs from the parties that went on in their ballrooms until 2am. Hotel was completely unresponsive. Most of the staff was unprofessional - we got a call to our room asking us to come down to pay for a spa fee an hour earlier before closure as they wanted to go home for the day. We felt rushed and it did not provide the relaxing, smooth stay that a five star hotel should provide. Bathrooms are in desperate need of update. Chipped, stained tubs.
Comment from Hotel Management
Jan 23, 2017 by Swissotel Quito, Hotel Management
Thank you for your comments, we will work on them to improve our service.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 22, 2016 on Hotels
3 out of 5
by A verified traveler from Palm Coast, FL

Expensive and Far From Airport

Posted Sep 19, 2016
Pros: The lobby and bar were very nice. Instant hot water, heat and air were a dream after a month in Ecuador.
Cons: Clean the carpets in rooms and more reasonable prices for rooms, food, and drinks.
Location: We could walk that part of the city, but you'd need a taxi to do just about anything special.
We booked at Swissotel because its ad online said it had an airport shuttle. We later found out the shuttle cost $45 each way (though the trip to UIO does take 30-40minutes). Still, we took a regular taxi from UIO taxi kiosk to Swisshotel for $26 and we were offered the same taxi back for $20. This is a decent hotel in downtown Quito with beautiful views of mountains and volcano. It is, however, overpriced. Breakfast was $26 per person, which we did not partake of because we'd spent three weeks in Cuenca, Ecuador and ate fabulous breakfasts for $2-5 every day. Overall, we were not very impressed with Swissotel. Most of the staff were very helpful and spoke a good deal of English. But, we did ask one woman at the front desk to call a cab for us (the $20 return one) and she wouldn't make the call. Besides the exorbitant price of everything, the only other complaint we had was that the carpet in our room was dirty and stained. We would not recommend this hotel.
Comment from Hotel Management
Oct 25, 2016 by Swissotel Quito, Hotel Management
Thank you for your comments, we will work on them to improve.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 14, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Excellent hotel in the middle of everything

Posted Sep 7, 2016
Pros: I feels assisted like a king in this hotel
Cons: Just continues doing as currently do
Location: Excellent position in the middle of a great zone full of restaurants, and perfectly communicated with the rest of the city.
I travel very often and I have been in many hotel of every continent in the world, and I have not found a place with so detailed and personalized assistance like this one. I would recommend it to everyone.
Comment from Hotel Management
Nov 16, 2016 by Swissotel Quito, Hotel Management
We appreciate your choice and visit our hotel. It is always a pleasure to serve you. Thanks for your comments.