Ratings based on 116 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from M

Me desaparecio cable de cargador de telefono

Posted May 15, 2016
Servicio de lustrado de zapatos Los engrasa pero no Los lustra El cable de cargador que desaparece de la habitacion era blanco y puede haber sido confundido entre sabanas, igual el personal no ayudo en un reenplazo
Comment from Hotel Management
Jun 21, 2016 by Swissotel Quito, Hotel Management
Estimado Daniel: Gracias por sus comentarios, trabajaremos en ellos para mejorar. Saludos
5 out of 5
by A verified traveler

Posted Apr 26, 2016 on Orbitz
Hotel met all expectations, good staff, location and amenities though the in house service costs, bar, restaurant etc were overpriced.
Comment from Hotel Management
Apr 29, 2016 by Swissotel Quito, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by A verified traveler from Guayaquil

Peacefully hotel, great view and good experience.

Posted Apr 6, 2016
Hotel is well located to visit the city and the attractions offered by Quito. Food is excellent served by a great staff.
Comment from Hotel Management
Apr 29, 2016 by Swissotel Quito, Hotel Management
Thanks for your comments. We work hard to make our guests happy.
4 out of 5
by A verified traveler

Posted Mar 31, 2016
Good hotel and good service, just a recomendation... We expected more options and variety for the lunch buffet, there were very limited.
Comment from Hotel Management
May 7, 2016 by Swissotel Quito, Hotel Management
Siempre es un gusto poder recibir comentarios como el suyo; le comunicamos que la propuesta gastronómica 2016 incluye cambios en el buffet.
2 out of 5
by A verified traveler from Quito, Ecuador

Weekend before Happy New Year celebration!

Posted Jan 31, 2016
Pros: Hotel's room was very confortable.
Cons: Maintenance activities must be programmed out of weekend because I think so on weekend people use more time the hotel's facilities.
Location: A lot of restarurants. Nice to walk around
Our main idea was enjoy a weekend on this hotel with all facilities on it but: - Squash field was on maintenance - Pool was on maintenance Sunday morning! Majority of guests waiting to use this pool on a rest day! - Gym was on maintenance - Hotel staff had not information related to pool maintenance
Comment from Hotel Management
Apr 29, 2016 by Swissotel Quito, Hotel Management
Thanks for your comments. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A verified traveler from New York

Posted Jan 24, 2016
Pros: Well located
Location: Close to several good restaurants
Nice view. Rooms are comfortable. People are cordial.
Comment from Hotel Management
Apr 29, 2016 by Swissotel Quito, Hotel Management
Thanks for your comments! We hope you visit us soon!
5 out of 5
by A verified traveler

Posted Jan 22, 2016
Veryyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyygoog
Comment from Hotel Management
Apr 29, 2016 by Swissotel Quito, Hotel Management
Thanks for your comments!
5 out of 5
by Enrique

This traveler left a rating score only Posted Dec 31, 2015 on Hotels
4 out of 5
by A verified traveler

Beautiful hotel with great rooms and service!

Posted Dec 6, 2015
When we arrived, and were brought to our room, it smelled horribly of smoke. It was a non-smoking room and floor, but our room although beautiful, smelled terrible, and I am allergic. The hotel staff kindly, quickly and professional arranged for a different room. All of the staff were friendly, attentive and awesome for our entire stay, even though we were only staying for one night. First class!
Comment from Hotel Management
Apr 29, 2016 by Swissotel Quito, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A verified traveler

Professional and accommodating staff

Posted Nov 20, 2015
Pros: Their professionalism, attention to detail and accommodating staff.
Location: The location is within a comfortable walking distance to several parks, museums and a the wonderful area of Mariscal Foch.
Arrive into Quito during a very crowded and busy week; I attempted other venues, but they were booked or were not very welcoming. So I requested a stay at the Swisstel, overall the facility and staff were outstanding. I thoroughly enjoyed my visits to Quito, Ecuador and this stay at the Swisstel was the primary reason. The service staff and accommodations were in line with the finest hotel traditions. The guest room and bathroom were ready, clean and comfortable upon our arrival; and were well serviced daily. The Executive Lounge was warm and inviting with a responsive and accommodating staff; a great place to gather and relax.
Comment from Hotel Management
Apr 29, 2016 by Swissotel Quito, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!