Ratings based on 135 Verified Reviews

4.5 out of 5
88% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami. FL

Posted Jul 16, 2017
Absolutely will recommend again. As a matter of fact I plan to visit next week and will stay at Swissotel again
Comment from Hotel Management
Jul 21, 2017 by Swissotel Quito, Hotel Management
Thank you for your comments, it will be a pleasure to be able to receive and assist you next week.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, TX

Great

Posted Jul 10, 2017
Pros: Everything
Cons: Nothing
I have been a heavy traveler all my life, but this was the best by far I've ever experienced. Everything from the roses all over the lobby, the bellmen, the meals and even the views, were spectacular.
Comment from Hotel Management
Jul 14, 2017 by Daniel Alejandro, Hotel Management
Dear guesped many thanks for your kind comment; The same helps us to be better every day!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, TX

Nicest Hotel I've Ever Stayed In

Posted Jul 2, 2017
Pros: Meals are outstanding, rooms are cleaned thoroughly, loaded with roses and management does everything they can do to make your stay outstanding.
Cons: I can't think of anything
I have traveled extensively, but I have never seen a hotel like this that pays as much attention to detail. Meals are outstanding, rooms are cleaned thoroughly, loaded with roses and management does everything they can do to make your stay outstanding.
Comment from Hotel Management
Jul 5, 2017 by Swissotel Quito, Hotel Management
Thanks for your comments, we are glad to have been participants of your stay and to fulfill your expectations.
2 out of 5
by A verified traveler from c

Nice lobby poor rooms. Not enough pillows

Posted May 9, 2017
Regular experience poor room comfort and old bathroom. The hotel needs a remodeling. Booking shall not force you to write so much. Next time I will now write a review.
Comment from Hotel Management
Jun 5, 2017 by Swissotel Quito, Hotel Management
Thanks for your comments, we will work on them to improve. Regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel and within a great area

Posted Mar 30, 2017
Great service, good size rooms and impeccable cleanliness.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

One of the better Quito hotels

Posted Mar 25, 2017
Pros: Good location and comfortable rooms
Cons: Upon departure, the man at the reception desk held me up for 10 minutes as he twice ran the wrong dollar total on my credit card. Need better training
Clean hotel, large rooms, and warm indoor swimming pool.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel

Posted Mar 21, 2017
The best hotel I've stayed in in long time. Our second day was my wife birthday, She was treated like a queen by the entire staff birthday cake sent to the room unreal. Would recommend to everyone I know this is a five star hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Amazing

Posted Jan 30, 2017
Amazing hotel in the heart of Quito. Hotel staff was very friendly and the rooms was big and clean.
Comment from Hotel Management
Feb 3, 2017 by Juan Francisco Alvarez, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juan Francisco Alvarez Tour & Travel sales Manager
2 out of 5
by A verified traveler

"Swiss hotel" with not-so Swiss standards

Posted Dec 19, 2016 on Orbitz
Cons: Customer service (BIG TIME!), attention to details.
Terrible customer customer service, placed in a room where we could hear the exact songs from the parties that went on in their ballrooms until 2am. Hotel was completely unresponsive. Most of the staff was unprofessional - we got a call to our room asking us to come down to pay for a spa fee an hour earlier before closure as they wanted to go home for the day. We felt rushed and it did not provide the relaxing, smooth stay that a five star hotel should provide. Bathrooms are in desperate need of update. Chipped, stained tubs.
Comment from Hotel Management
Jan 23, 2017 by Swissotel Quito, Hotel Management
Thank you for your comments, we will work on them to improve our service.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 22, 2016 on Hotels