Ratings based on 119 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
89% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Palm Coast, FL

Expensive and Far From Airport

Posted Sep 19, 2016
Pros: The lobby and bar were very nice. Instant hot water, heat and air were a dream after a month in Ecuador.
Cons: Clean the carpets in rooms and more reasonable prices for rooms, food, and drinks.
Location: We could walk that part of the city, but you'd need a taxi to do just about anything special.
We booked at Swissotel because its ad online said it had an airport shuttle. We later found out the shuttle cost $45 each way (though the trip to UIO does take 30-40minutes). Still, we took a regular taxi from UIO taxi kiosk to Swisshotel for $26 and we were offered the same taxi back for $20. This is a decent hotel in downtown Quito with beautiful views of mountains and volcano. It is, however, overpriced. Breakfast was $26 per person, which we did not partake of because we'd spent three weeks in Cuenca, Ecuador and ate fabulous breakfasts for $2-5 every day. Overall, we were not very impressed with Swissotel. Most of the staff were very helpful and spoke a good deal of English. But, we did ask one woman at the front desk to call a cab for us (the $20 return one) and she wouldn't make the call. Besides the exorbitant price of everything, the only other complaint we had was that the carpet in our room was dirty and stained. We would not recommend this hotel.
5 out of 5
by A verified traveler from Miami

Excellent hotel in the middle of everything

Posted Sep 7, 2016
Pros: I feels assisted like a king in this hotel
Cons: Just continues doing as currently do
Location: Excellent position in the middle of a great zone full of restaurants, and perfectly communicated with the rest of the city.
I travel very often and I have been in many hotel of every continent in the world, and I have not found a place with so detailed and personalized assistance like this one. I would recommend it to everyone.
3 out of 5
by Lauryne

Not the best service

Posted Jun 22, 2016 on Hotels
Swissotel is ok but not a good value for the money and they always seem to make something about your stay difficult. This time, we arrived early (11:30 am) and asked if they had a room available (we were prepared to store our bags if the answer was "no".) A whole complicated scenario unfolded about whether or not we would be required to pay an "early check in fee". 30 minutes later the desk clerk dropped the whole issue and checked us in. Not appropriate service for a pricey hotel. This and other service issues over the years lead me not to recommend this hotel.
4 out of 5
by A verified traveler from M

Me desaparecio cable de cargador de telefono

Posted May 15, 2016
Servicio de lustrado de zapatos Los engrasa pero no Los lustra El cable de cargador que desaparece de la habitacion era blanco y puede haber sido confundido entre sabanas, igual el personal no ayudo en un reenplazo
Comment from Hotel Management
Jun 21, 2016 by Swissotel Quito, Hotel Management
Estimado Daniel: Gracias por sus comentarios, trabajaremos en ellos para mejorar. Saludos
5 out of 5
by A verified traveler

Posted Apr 26, 2016 on Orbitz
Hotel met all expectations, good staff, location and amenities though the in house service costs, bar, restaurant etc were overpriced.
Comment from Hotel Management
Apr 29, 2016 by Swissotel Quito, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by A verified traveler from Guayaquil

Peacefully hotel, great view and good experience.

Posted Apr 6, 2016
Hotel is well located to visit the city and the attractions offered by Quito. Food is excellent served by a great staff.
Comment from Hotel Management
Apr 29, 2016 by Swissotel Quito, Hotel Management
Thanks for your comments. We work hard to make our guests happy.
4 out of 5
by A verified traveler

Posted Mar 31, 2016
Good hotel and good service, just a recomendation... We expected more options and variety for the lunch buffet, there were very limited.
Comment from Hotel Management
May 7, 2016 by Swissotel Quito, Hotel Management
Siempre es un gusto poder recibir comentarios como el suyo; le comunicamos que la propuesta gastronómica 2016 incluye cambios en el buffet.
2 out of 5
by A verified traveler from Quito, Ecuador

Weekend before Happy New Year celebration!

Posted Jan 31, 2016
Pros: Hotel's room was very confortable.
Cons: Maintenance activities must be programmed out of weekend because I think so on weekend people use more time the hotel's facilities.
Location: A lot of restarurants. Nice to walk around
Our main idea was enjoy a weekend on this hotel with all facilities on it but: - Squash field was on maintenance - Pool was on maintenance Sunday morning! Majority of guests waiting to use this pool on a rest day! - Gym was on maintenance - Hotel staff had not information related to pool maintenance
Comment from Hotel Management
Apr 29, 2016 by Swissotel Quito, Hotel Management
Thanks for your comments. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A verified traveler from New York

Posted Jan 24, 2016
Pros: Well located
Location: Close to several good restaurants
Nice view. Rooms are comfortable. People are cordial.
Comment from Hotel Management
Apr 29, 2016 by Swissotel Quito, Hotel Management
Thanks for your comments! We hope you visit us soon!
5 out of 5
by A verified traveler

Posted Jan 22, 2016
Veryyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyygoog
Comment from Hotel Management
Apr 29, 2016 by Swissotel Quito, Hotel Management
Thanks for your comments!