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Reviews of Riad à la Belle Etoile

3.5 out of 5
Riad à la Belle Etoile
14 Rue Saniat Sabounji, Bab Bouhaja - Medina, Salé

Reviews

8.2

Very Good

Rating 10 - Excellent. 67 out of 147 reviews" "
Rating 8 - Good. 47 out of 147 reviews" "
Rating 6 - Okay. 16 out of 147 reviews" "
Rating 4 - Poor. 11 out of 147 reviews" "
Rating 2 - Terrible. 6 out of 147 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Fortunato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was very good and the decor was pleasant. The location was excellent for walking to places you want to see the food was good.
Stayed 2 nights in Feb 2024

10/10 Excellent

Elif

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was one of the hotels I was most satisfied with the atmosphere so far. It had both a warm and authentic atmosphere. We thank Rita very much. She warmed us with her warm smile. We also liked the location of the hotel and the breakfast. I only wish they used a duvet instead of a blanket because I was allergic to dust. Excellent in terms of price performance.
Stayed 2 nights in Mar 2024

4/10 Poor

Hachim

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Just for 1 night. Air conditioner not working, i havé to go to the roof top to use Wifi. Host was very a aimable.
Stayed 1 night in Aug 2023

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a nice hotel with great staff and an amazing breakfast, but not very conveniently located.
Stayed 2 nights in Sep 2022
Response from Stéphane on Oct 25, 2022
merci pour votre commentaire

10/10 Excellent

Jason

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, and great hospitality.
Stayed 2 nights in Sep 2022
Response from Stéphane on Oct 25, 2022
Merci pour votre commentaire

2/10 Terrible

Verified traveler

Traveled with group, Business traveler
Liked: Property conditions & facilities
Disliked: Staff & service
The riad is average , with a nice breakfast and cool terrace. However the problem was with the staff at check out. It was the last day of our stay and they did not remember ya the taxes you have to pay at check out. They did not accept credit card, nor euro, they have no change, and when promptly asked to find the closest money change they insulted as and attacked us screaming loud. I will send the amount via paypal but is not recommended.
Stayed 1 night in Dec 2019
Response from Stéphane on Dec 23, 2019
Dear Mr Bompan, You are not honest with what was happen at the Riad. Because it was your last day in morocco you did't want to take money in an atm and you asked me for a restaurant you could pay with credit card the day of arriving. The day after you propose me at first your credit card to pay the 22 Dhsx2 city taxe. i didn't accept such a small amount in credit card and then you present me a 20 € bank note, but we are in morocco and our currency is dirhams. At the end you quit the Riad without paying the city taxe, shouting and very angry meanwhile other clients where taking breakfast quitly. Not only you let us pay the city taxe for you but you let us a very bad comment. We have done our job and you found your room ready and a nice breakfast, the problem was yours because you don't have money to pay your due. You had to think about it before coming at the Riad. Best regards

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019
Response from Stéphane on Jun 19, 2019
Content de voir un client satisfait.

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Riad!
The Riad was lovely. Decorated beautifully, with a fantastic roof top garden. My partner had a massage with Serwa and it was great. Stephan is a wonderful host, with wit and an abundance of information. I strongly recommend the property
Stayed 3 nights in Apr 2019
Response from Stéphane on May 8, 2019
Thanks for your comment.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a beautiful place and close to the tram station.
Stayed 1 night in Mar 2019
Response from Stéphane on Mar 23, 2019
Choukrane

10/10 Excellent

Marek, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and friendly, great breakfast with a view of the breakers on the ocean line. The breakfast on the terrace was the highlight but the room was also very comfortable and beautifully restored in the traditional riad way. Parking was not a problem, just round the corner. Owner very welcoming despite our rather late and unavoidable arrival, did his best to rustle up some food to keep us going until the fantastic Moroccan breakfast!
Stayed 1 night in Nov 2018
Response from Stéphane on Nov 27, 2018
Thanks for this kind comment. We where happy to welcome you Marek and the Staff and i wish you the best.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
This is not a hotel by any means. Location is awful. Parking is awful (at a cemetery)!!! Didn’t spend a full minute in it. Do not even consider it.
Stayed 1 night in Nov 2018
Response from Stéphane on Nov 25, 2018
We don't have private parking. Sorry

10/10 Excellent

Ines Antonella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great team
All the team of the ryad helped us to have an amazing stay. Best service ever
Stayed 3 nights in Oct 2018
Response from Stéphane on Nov 4, 2018
Thank you very much for your comment Ines. Warm regards from the all team.

8/10 Good

Hannah, Glasgow, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful riad and lovely room
the riad is absolutely stunning, beautiful attention to detail ie - tiles, furnishings, plants, overall feel of the place! our room (the ‘Essaouira’ room) was very bright and serene. Stephan was very attentive and made us feel very welcome. he was a delight! would definitely stay again and would recommend to friends.
Stayed 2 nights in Sep 2018
Response from Stéphane and team on Dec 11, 2018
Thank you very much for your comment, happy to know that you had good time at the Riad, we had good time with you. Warm regards

8/10 Good

Hamid

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Stéphane on Jun 30, 2018
Merci pour votre commentaire.

8/10 Good

Darrell, Hapton Lancashire UK

Liked: Cleanliness, property conditions & facilities
Traditional city traditional Riad
First room on the top floor had fantastic views and access to the terrace. But there was a musty smell from the bathroom. The comfort of the 2nd room was far better but I missed the view
Stayed 2 nights in Apr 2018
Response from Stéphane on May 4, 2018
Thanks for your comment. It was a pleasure to welcome you and sorry for the small desagrement due to an old traditionnal house.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Beautiful riad with an amazing view on the rooftop. Overall really good experience although AC wasn't working well in the room and it was a bit cold at night.
Stayed 1 night in Dec 2017
Thanks for your comment

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looks nice in pictures
The room was not cleaned when we arrived at 7pm. The location was dangerous at night. And the staff said we were leaving too early to be served breakfast.
Stayed 1 night in Oct 2017
Response from Stéphane on Dec 16, 2017
Sorry it's a guest house, not an hotel!!!

10/10 Excellent

Mehdi, Madrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Riyad and would to thank Simo
Really nice.Riyad near the beach and near Tramway, enjoyed La Marina, good Riyad staff, thanks to SIMO
Stayed 7 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
It was. A lovely place and the staff were very lovely too
Response from Riad à la belle étoile team on May 21, 2017
Thank you for this lovely comment. We hope to see you soon Best regards

6/10 Okay

dave , london

Disliked: Cleanliness, property conditions & facilities, room comfort
Old and falling apart hotel near nothing,
Stayed here, but won't do that again. Very old hotel where everything is broken, there is nothing within an hour of this hotel.
Response from Riad à la belle étoile on Feb 14, 2017
De a De sorry le toi don't like the Riad. But it's not true that there is nothing within an hour of the Riad, because if you remember the medina of Rabat, the casbah of oudayas and the museum hassan II are just for 10 min the Riad. Us we show you in the map.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel, good location, unhelpful staff
The hotel was nice, the location good, but the staff was very unfriendly and unhelpful and there was no hot water

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Moez, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty residence
Nice stay

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely rooms.
Lovely Riad, actually a Dar..but very pretty. Loved our room. A bit dark as these places always are, good idea to have a little flashlight or your cell to see in your suitcases. We are two couples traveling together and all enjoyed our stay there. This place is not in Rabat however, it is just across the bridge in Sale, so you need to use your car or the petit taxis to get places. The ladies who run this were very kind and service oriented. We have stayed at three Riads this trip..this our favorite, so far.

8/10 Good

Verified traveler

Liked: Property conditions & facilities
great riad for visiting Rabat
A delightful Riad, on arrival we were met by reception and then did not see a sole person for rest of stay except for waitress at breakfast. Our room was OK but the shower and toilet left much to be desired. Toilet in same space as shower. Location wise great for Rabat which I highly recommend. Quite a noisy location, broken sleep due to traffic and women shouting outside but that is expected in Morocco. Some other rooms were vacant when we were there, think we were in a low cost room, although we payed full price. Other rooms were superior to our room.

6/10 Okay

Verified traveler

Cute riad across from Rabat
This riad is a 10-min walk + 5 min tram ride to Rabat center. But getting there from airport or train station (there's a "Sale" station, one stop from Rabat-ville), you will have to get a taxi. No direct taxi between Sale and Rabat center. Staff is friendly but not always knowledgeable. Breakfast is good and dinner is excellent if you ask for it. Rooftop terrasse is beautiful. Essaouira room is spacious and luminous but since it's at the top, you may have some partyers above you on the rooftop on certain nights. Other rooms on 1st floor seemed comfy as well. One staff asked to be paid for the room in advance (he was leaving but his colleague was going to be there upon our departure) so I was a little annoyed.

10/10 Excellent

Katarina, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
We have stayed only for one night. Unfortunately. I would definitely recommend this place. Beautiful old style traditional hotel, huge comfortable room and spectacular view from the roof terrace.

10/10 Excellent

Terri, Nixa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Rabat hotel
The staff was excellent ! Dinner was good and served very nicely. Highly recommended. Beautiful hotel authentic Moroccan. Excellent view of city and beach from top of building.

4/10 Poor

Bulu, Seatlle, WA

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad customer service.
First thing they asked was the money for both nights before even we set down. We have been in Morocco for over three weeks and this was the first time we paid money before we were ready to check out. We filled up forms, gave our Passports and finished our check in. Place was very noisy, it was in Sale not in Rabat, no transportation near by so taxi was the only way, nothing was available at walking distance, prices for food was double than the previous five star Riad we stayed. We were tired since we were traveling since early morning, Riad was very noisy every night till midnight, but we finally fel asleep at about 11:30, few minutes and the receiving guy knock on our room door, because he had forgotten to write down some number from our passport. We both had to wake up, get dressed to talk to him. Bathroom had leak so the floor and wall had water damage, wall had cracks , dusts every where. It is not the place but it is the people who runs the place can make you like your stay or not. Morocco is beautiful and people are very warm and helpful, does not include this Riad.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice people
Good location Nice riad Quite Clean.......,,,,,,,,

10/10 Excellent

Marcus, Minneapolis, MN, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at this Riad to admire the tile and decor.
The interior decor of this Riad is astonishing: the tile, plaster and woodwork are simply stunning. It is located in the heart of the Medina Sale -- an interesting but not glamorous neighborhood of Rabat.

10/10 Excellent

Andrew, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel
Very authentic little hotel close to the centre of Sale. The room was great and the staff very friendly. Watching the sun set over Rabat from the roof top was amazing. If you head down to the fishing port you can get some great fresh cooked fish.

10/10 Excellent

Logan, Seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Riad close to the airport and sites
We arrived quite late but had no trouble finding a taxi driver to take us all the way to the door. Saida, the owner, was most helpful in explaining things to see and also upgraded our room as a larger room was available. She also took care of things such as helping us break some change etc nearby. The riad itself was very beautiful and most comfortable. It is about 15mins from the airport and near many attractions in Sale which probably doesn't get all that many tourists.

10/10 Excellent

Desiree , Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific place to stay while in Sale, Morocco!
This riad was absolutely beautiful! The rooms and the and common areas were great visual reminders that you were in Morocco. The colors and the textiles were absolutely stunning. The only thing that topped that was the service. The staff there were always very helpful and extremely patient with my broken French (although most of the staff spoke at least some English). In addition, the staff helped me to arrange for transportation to and from the airport, although my flight was delayed by over 7 hours. Very helpful and I would definitely stay there again if I am ever in Morocco. The price of the room was fantastic and the food was also very good.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

8/10 Good

Glenn,Gaye, Perth, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Riad was very comfortable and service was good. On arrival into Rabat it was not easy to find and our driver drove around until finally contacting the Riad. Great views from the rooftop terrace and really nice breakfast. Staff did not speak good English but we were able to communicate. Easy walk to the new marina which is a great place to eat, very new with only a couple of places open but nice cheap good. Being in the Medina area no alcohol is served in restaurants however owner on request did provide for consumption in Riad.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Service
The hotel is very nice, especially staff and breakfast. I will recommend to stay in this hotel.

8/10 Good

Ryan, Buffalo, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ocean View
Wonderful ocean view on rooftop porch. Spotty Internet access in breakfast area. Overall very nice though.

10/10 Excellent

Nat, Canberra, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous Riad!
The food was amazing, the staff soooooooooo helpful, and a fabulous location! Gorgeous little riad. Would definitely stay here again.

8/10 Good

Alberto, Andalucía

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
relatively cheap holiday (except alcohol) and taxis, if you don't have your wits about you. Sale is safe to walk around, but it is fairly dirty down on the beach (plastic bags etc.) A better beach is across the river in Rabat, where it's a lot cleaner and has cafes on the seafront, but was v. busy on the Sunday we swam there.

10/10 Excellent

Heidi, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best in Morocco hotel experience
The hotel is in medina of Sale, a city next to Rabat. Since we drive so we enjoy to stay in a relatively quieter place. The hotel is a traditional riad and the hotel staff is nice and helpful, show us a map with everything essential marked. The room is clean, spacious and the shower is the best out of all my morocco hotel experience (I've also stayed in Marrakech, Casablanca, Fes, Chefchaouen, Tangier). I was given a list of food to choose from for breakfast including different types of bread, fruits, yogurt, cake, omelet, tea/coffee. Though it is a bit expensive but I think it worths.

6/10 Okay

benami, New York, NY

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Tough space
The designer of this Riad probably made the best he could with the space, but the end result is still choking, smelly and dark. The roof terrace is very nice and that's where you will be whisked to accept your welcome tea and where you will be served breakfast. The rooms however are narrow and dark and laced with odor covering incense. The breakfast was pretty good with choices not offered in other Riads in Fes or Marrakech, so that's a plus. The Riad is in the Sale area of Rabat, outside the Sale media, across from the river and the medina of Rabat. Is not the best location, but it is workable for most destinations in Rabat and Sale.

6/10 Okay

joao, lisbon

Liked: Cleanliness, staff & service
Nice and simple Riad ...
Nice room and breakfast... But not all the taxes were included in the reservation, so we had to pay 10% extra! in the end is a bit too expensive for a place far from Rabat.

10/10 Excellent

Paul Williams, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better Than Expected
This Raid is spotlessly clean and has been restored to a very high standard, in a quite corner of the Medina of Sale. 5 Min walk to tram lines 1&2 makes it easy to get around, and taxis at entrance to Medina 2 Min walk. Also only 10 mins by taxi to Rabat Sale Airport. There is no hassle whatsoever in Sale and very little in Rabat in General (except for lots of people begging for spare change) All the staff are super friendly (genuine) and helpful, A good Breakfast is served on the rooftop, with great views of Rabat Kasbah des Oudaias and ocean. We didn't eat here as there are plenty of local eateries in Medina and much keener prices that most Riad's offer.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unlimited breakfast
kind staff, unlimited portioin of food in the morning, clean room, we loved it.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Riad at the heart of the medina (Salé)
It was really fantastic to sty in this Riad. It is very nice and clean. It is warm in winter, the food is excellent and very suitable for families. However, it is not easy to find it.

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home!
Riad à la Belle Etoile is a beautifully architected home with large rooms and tasteful decorations. The courtyard is a traditional Moroccan style veranda with beautiful tiles, plaster work, and wooden accents. The hotel staff is genuinely friendly and makes every effort so that the guests feel right at home. The bathrooms are well-equipped and have all the modern upgrades. Riad à la Belle Etoile is conveniently close to the medina of Sale and the tram station. Our stay was very enjoyable and in particular, hearty breakfasts on the roof were a memorable highlight.

6/10 Okay

Navin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place in a not so exciting neighborhood!
The riad was delightful; however Salle was a letdown. The tram station is however close enough making the trip to Rabat quite convenient. Also be cognizant of the fact that the riad only accepts cash; the hotels.com website mentioned that they accept payment in cards as well - led to some inconvenience for me at a later stage of my trip.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Retreating to Sale
Stephane is a great host, knowledgeable, friendly and welcoming. We stayed three nights and took up Stephane's suggestions of sites to see including a trip to the beach (plage de nations). It all worked out fine. The Ryad is beautiful and restored to a high standard. Sale makes a nice retreat from Rabat and the tramway makes travelling between the two centres quick and effective. Thoroughly recommended.