Ratings based on 129 Verified Reviews

4.7 out of 5
83% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Apr 18, 2018
Clean and close in the medina.. my problem is with the lack of hot water when I need this the most after a long day, end of the day. Management blamed this on shared facilities with other occupants but I stayed there for two days and there was no hot water from 12pm to 6am.
4 out of 5
Recommended
for Everyone
by A verified traveler

Staying at Riad El Maati

Posted Mar 29, 2018
Pros: It was very pretty, and Abdar was wonderful
Cons: Lighting and healting.
Location: We were in the middle of the old town, so we were able to observe life as it was many centuries ago.
The owner had been diligent contacting us prior to our stay and offering a taxi. We took her up on this offer and this saved us. This Riad was SO difficult to find. The taxi driver parked on a street and then we walked about 1/2 mile into the medina, where cars were not allowed. This Riad was off a dark alley that was off an alley etc. We would have never found it. The manager Abdal was wonderful, greeting us and making us feel welcome. The breakfast was delicious and the 2 women who served us polite and friendly. The one problem we had that the room was dark and we could not read or see things well. We froze the first night as the heater was broken, but when we told the staff they provided us with a radiator for the next night.
Comment from Hotel Management
Apr 5, 2018 by laurence, Hotel Management
Dear Sheila, many thanks for your kind review,all the staff is very proud for that! Yes, the first time, and the night, it's better to pickup you at the door Bab Chellah, or take our taxi! The room has windows, and it's on the groundfloor, so if you prefer have a lot of light, it's better to take first level room, but some people prefer groundfloor, and profit of the patio! The heather is ok now, sorry for this desgrement, Warm regards, and hope to see you a next time, Laurence and Farhid
5 out of 5
Recommended
for Everyone
by A verified traveler from Berlin

Professional, helpful, clean, relaxing.

Posted Feb 26, 2018
Me and two friends showed up in the dark of night needing a place to stay after travel plans were messed up a bit. They welcomed us in, quickly prepared a room and served us welcoming tea. We stayed in a really cool loft space and woke up to fresh traditional breakfast. Not all the staff speak perfect English but it wasn't a problem for us to communicate basic things we needed. Great location in the Madina but Google maps doesn't correctly show the side street so it may be hard to find, especially at night.
Comment from Hotel Management
Mar 5, 2018 by riadelmaati, Hotel Management
Dear Brian, we were really happy you enjoy your stay! Many thanks for your review, and see you a next time, Warm regards, All the staff
4 out of 5
by MM from Ireland

Good accommodation, great staff

Posted Jan 25, 2018 on Hotels
This is a good place to stay if you want a level of comfort and service in a riad style setting. The riad is nicely furnished and well situated in the medina once you figure out how to find it! The raid arranged a taxi to pick us up from the airport and bring us to the door which involves a drive into Rabat and a short but confusing walk through the alleys of the medina not sure that I'd have found it on my own, even with Google maps! The main benefit of this riad is the manager Abdel, a friendly and extraordinarily helpful young man who is always polite and patient no matter what the request. He was our main point of contact and went above and beyond the call of duty to make our stay in Rabat a pleasent one. The other staff including the chef who prepared a delicious meal for us on our first night were exemplary in their attention and friendliness all are to be commended for making the Riad el Maati more than just a nice boutique hotel. Some small annoyances include very poor WiFi, basically unusable and a jacussi bath that takes almost half an hour to fill. The absence of any support (headboard or wall) behind one side of the bed is a serious design flaw that could easily be rectified. While price is on the higher end it is worth it for the service alone. We visited in January so the place was quiet ie lacking in atmosphere but we could see that in better weather/temperatures it would be more lively.
Comment from Hotel Management
Jan 31, 2018 by riadelmaati, Hotel Management
Dear, Many thanks for this review, we will say to Abdel and all the staff, they will be really happy! For the jacuzzi, and the wall, we will arrange this, thanks to let us know, Warm regards, laurence and Farhid
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Unique & Nice Hotel

Posted Jan 10, 2018
Pros: The hotel is very nice and unique from the floor lever to the top roof.
The hotel is very nice. Staffs were nice and friendly. Breakfast was good. Room is very comfortable. But there are not convenience if you drive because the parking is far away.
Comment from Hotel Management
Jan 13, 2018 by riadelmaati, Hotel Management
Dear Alice, many thanks for yur comment, we are really happy to see that you have enjoyed your staying. For the parking, we can pickup the guests at the parking, and help for the luggages and to park. The parking is about 120 meters, Warm regards, and see you a nest time Laurence and Farhid
5 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis

Great stay in Rabat

Posted Dec 22, 2017
First time in Morocco and were very pleased with our stay at Riad El Maati. The place is very clean and our suite was very spacious and comfortable. We had breakfast and dinner there every day and the food was amazing. The staff makes you feel like family and help you with everything you may need.
Comment from Hotel Management
Jan 9, 2018 by riadelmaati, Hotel Management
Dear Nadia, many thanks for this rewiew, we try to have all our guests happy! We will say to the staff; Warm regards, Laurence and Farhid
5 out of 5
Recommended
for Everyone
by A verified traveler from kentucky

Nice hotel. Great staff

Posted Dec 8, 2017
Great staff.great hotel. Close to everything to see historical location.
Comment from Hotel Management
Jan 9, 2018 by Riad el Maâti and the staff, Hotel Management
Dear Majid, thanks for your review, and hope to see you a next time, Warm regards, Laurence and Farhid
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Great location

Posted Nov 25, 2017
Riad was in a central location, close by to everything. Abdul was great and very helpful 👍
Comment from Hotel Management
Jan 9, 2018 by Riad el Maâti, and the staff, Hotel Management
Dear Mary, we are really happy to see you have had good time at Riad el Maâti, and we hope to see you a next time, We'll say to Abdel and the staff, Warm regards, Laurence and Farhid
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Great clean Riad in the middle of the Medina

Posted Oct 17, 2017
The Riad was in an easy to find location. It was very clean and comfortable to stay in. Abdul was very welcoming, hospitable and extremely helpful. He was quick with information and recommendations. I would highly recommend staying here.
Comment from Hotel Management
Nov 7, 2017 by riadelmaati, Hotel Management
Dear Dan, we are really happy that you appraciate your stay in Riad el Maâti, and we'll say to Abdel your review! See you a next time, Warm regards, laurence and Farhid
1 out of 5
by Reina M

Terrible Hotel

Posted Aug 20, 2017 on Hotels
Terrible and location Hotel ,, I will never stay there again..
Comment from Hotel Management
Aug 30, 2017
Hello, You never stay at the hotel, because our manager say you want an hotel, and not a guesthouse, and in the center town!!! You didn't want to stay in the medina, the next time, when you'll book, look before where it is, and which kind of etablisment you want, dommage you don't want to stay in a typical house, with typical médina, but it's your choice! Just you can't put such a bad review, as you don't have stay sleep, Best regards, The direction