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Reviews of Riad Kalaa

4 out of 5
Riad Kalaa
3-5 Rue Zebdi, Medina, Rabat

Reviews

9.0

Wonderful

Rating 10 - Excellent. 79 out of 142 reviews" "
Rating 8 - Good. 45 out of 142 reviews" "
Rating 6 - Okay. 15 out of 142 reviews" "
Rating 4 - Poor. 2 out of 142 reviews" "
Rating 2 - Terrible. 1 out of 142 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Nathalie

Stayed 2 nights in Dec 2023
Response from s on Dec 17, 2023
Merci d'avoir choisi RIAD KALAA et pour cette bonne note. Nus espérons vous recevoir à nouveau. Tous nos voeux pour 2024

10/10 Excellent

Paul Samuel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are wonderful.
Stayed 1 night in Nov 2023
Response from Solange on Nov 21, 2023
What a good comment ! Many thanks for choosing RIAD KALAA - We hope to welcome you another.Best regards,

10/10 Excellent

Marya

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Riad
The staff was friendly and helpful. The hotel was clean and beautiful
Stayed 2 nights in Oct 2023
Response from Solange on Nov 2, 2023
We thank you for choosing RIAD KALAA and we hope to welcome you another time.

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely riad
Beautiful riad, helpful and friendly staff.
Stayed 1 night in Aug 2023
Response from Solange on Sep 20, 2023
What a nice comment ! We hope to welcome you again.

10/10 Excellent

MAUREEN

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely, in the Medina, close to river and ocean. Very walkable. Bank and restaurants are close. Very quiet. Staff very helpful and gracious.
Stayed 1 night in May 2023
Response from Solange on May 17, 2023
What a good comment. Thanks for choosing RIAD KALAA . We hope to welcome you again.Best regards

6/10 Okay

Rashida

Stayed 1 night in Mar 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Good public areas but rooms are unsatisfactory
The staff at this Riyad are very friendly and helpful, especially Rania. Alas, the room, itself was not so great, both in design/location, and in the level of upkeep. We stayed in an "oriental suite", of which there are 4 in the property. Each one is just off the main courtyard and the shortcomings were (i) There are no windows in the bedroom which makes it very dark and stuffy, (ii) the bathroom could do with a good renovation -- there is mold/damp on the walls and (iii) while there are small windows in the bathroom these open directly onto the courtyard which is not great for privacy and (iv) the furnishings are of lower quality than a Riad of this rating/price should have. On the positive side the courtyard is beautiful and the breakfast was substantial and tasty. And the staff was friendly as mentioned.
Stayed 1 night in Feb 2023

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Solange on Dec 10, 2022
Many thanks for the good note. We hope to welcome you again. Happy winter

8/10 Good

Sergey, Washington

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very nice building and friendly staff. Rooms are a little bit small for two. Poor breakfast
Stayed 1 night in Nov 2022
Response from Solange on Dec 10, 2022
Many thanks for choosing RIAD KALAA and we are sorry for the breakfast which is appreciated normaly. Best regards

6/10 Okay

Rye

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2022

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous staff
Stayed 2 nights in May 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning Riad - go stay there.
Stayed 1 night in Feb 2022
Response from Solange on Mar 17, 2022
Thank you very much

4/10 Poor

meng, California

Traveled with group
Disliked: Property conditions & facilities
Advantages: The room contains beautiful designs and huge. The ceiling is high and fancy. The cleaning products are in good conditions. The people who worked at Jan 2nd - great. Disadvantages: We waited over 10 minutes to check in - we had to make self check in, because workers were busy with their business, such as cleaning wine cups and hosting some else. Our room located in the first floor, which means people who had lunch or dinner were able to see us easily to walk in ( feel like we are living at a Zoo). Moreover, many sensitive holes next to the windows and doors at room, you were able to see someone who was drinking and laughing outside throughout those lines and holes. One of hole was not fully covered in our shower room’ window when we checked in, which obviously ruined the privacy. We requested a worker to fix the opened line in our shower window, a lady who wore glasses frame acted unhappy and unwilling attitude, then she managed another worker to fix our room with a poor tape... yes, TAPE.... covered the window.... otherwise, musics displayed until 11pm, please do not book if you like to sleep early or you plan to wake up early at morning. Finally , No enough hot water to take shower for two people........ Overall, the worse living experience ever .......
Stayed 1 night in Jan 2020
Response from Solange on Jan 14, 2020
Bonjour, Nous sommes désolés de vous avoir déçus et allons vérifier auprès du personnel. Cordialement,

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful, the property was elegant and well maintained, the location superb, and the dinner we had there was the best so far in Morocco!
Stayed 1 night in Jan 2020
Response from Solange on Jan 13, 2020
What a good comment ! Many thanks for choosing Riad Kalaa

10/10 Excellent

DGilpin, Oakville, Ontario

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly beautiful, welcoming and friendly staff, we were met with tea and after our long travel day this was amazing. The Riad was clean, and we booked a last minute dinner which was one of the best meals we had. Incredible breakfast as well.
Stayed 1 night in Nov 2019
Response from Solange on Nov 21, 2019
Nous vous remercions d'avoir choisi RIAD KALAA pour votre séjour. Merci également pour cet excellent commentaire. Bien cordialement

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Solange on Oct 9, 2019
Merci pour cette excellente note

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located in the medina. Walking distance to the landmarks. The property is sparkling clean. Staff was friendly. The rooftop terrasse is nice with a swimming pool. I recommend this place.
Stayed 1 night in Sep 2019
Response from Solange on Oct 2, 2019
Un grand merci pour ce gentil commentaire.

10/10 Excellent

Verified traveler

Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Food and service excellent. Lovely little place in the Medina.
Stayed 1 night in Apr 2019
Response from Solange on Apr 30, 2019
Dear guest, Many thanks for this excellent note & comment. Looking forward to welcome you again. Best regards,

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2019
Response from Solange on Apr 23, 2019
Many thanks for all

6/10 Okay

YC, NYC

Traveled with partner
Liked: Staff & service
Great people and service made up for a lot but can’t make up for everything! Whoever said this was the best riad in Morocco have not been to the riads in Marrakech or Fes. Property was just ok. Location was just ok. Room was also just ok. Price was a bit high given all that.
Stayed 1 night in Mar 2019
Response from Solange on Apr 30, 2019
Cher client, Nous vous remercions pour ce commentaire qui fait éloge du personnel. Nous allons tâcher de tenir compte de vos observations en espérant vous recevoir à nouveau. bien cordialement

10/10 Excellent

Bailey

Liked: Cleanliness, staff & service
Stayed here for 4 nights in Rabat as a relaxing getaway with a bit of a cultural aspect. This hotel is a gem! They looked after our every need from helping book a tour to Fez and food and wine during our stay. Bottled water was always available. They went above and beyond in everyway. They had a staff member meet us at the parking lot and guide us to the location in the medina which meant we had no trouble finding it. Only thing to note is that being close to many mosques, you will be awoken @ 6-7 for the call to prayer. So bring earplugs!
Stayed 4 nights in Mar 2019
Response from Solange on Apr 30, 2019
Cher client, Nous vous remercions pour cet excellent commentaire et srions heureux de vous recevoir à nouveau. Chaleureusement

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious Hotel in Rabat's Medina
The hotel is beautiful and elegant. Our room had a large, comfortable bathroom and the room itself was nicely decorated and welcoming, although we didn't always have heat and WiFi was sometimes spotty in the rooms. We were welcomed upon arrival by a traditional tea and had Moroccan breakfast, included with the room rate, each morning in the lovely courtyard. The location is excellent, right in Rabat's exotic medina and we could hear the muezzin's call to prayer every morning.
Stayed 3 nights in Jan 2019
Response from Solange on Jan 18, 2019
Cher client, Nous vous remercions de ce gentil commentaire et sommes heureux de vous avoir donné satisfaction. Nous espérons vous recevoir à nouveau. bien cordialement.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The property and staff were very good. The only negative was that diners were in the courtyard (having dinner) until 23:30 and our room was right off the court yard so it was difficult to go to sleep until midnight.
Stayed 2 nights in Jan 2019
Response from Solange on Jan 10, 2019
Cher client, Nous vous remercions de cette appréciation et ce bon commentaire. Nous sommes désolés du dérangement causé par le bruit du restaurant et allons essayer d'y remédier. Bien cordialement,

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Public areas are beautiful. Location is nice in the Médina but near the entrance. Great food had both dinner and breakfast both were great. Roof top view was nice.
Stayed 1 night in Dec 2018
Response from Solange on Jan 11, 2019
Cher client, Nous vous remercions chaleureusement pour ce bon commentaire. Dans l'espoir de vous accueillir à nouveau. Bien cordialement,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really hard to find, but very nice once you do. Rooms very nice and food excellent.
Stayed 1 night in Oct 2018
Response from Solange on Dec 4, 2018
Dear guest, We thank you for your comment and are happy to send your stay pleasant in our Riad Kalaa. However, all our guest from 10 year find the location of the hotel easily… With best regards,

8/10 Good

TERESA, MEXICO

Liked: Staff & service, room comfort
Nice hotel, but in a place not too easy to get there. The staff is very good, but the access to the bathroom it was not good. there was an arch that was to low so you can easily hit your head every time you use de bathroom.
Stayed 3 nights in Sep 2018
Response from Solange on Oct 10, 2018
Dear guest, Many thanks for this good comment. You are right for the arch in the bathroom and we will remove it in the next renovation. We hope to welcome you another time. Best regards

6/10 Okay

Elizabeth

A tale of two riads
Reserved a room at Riad Kalaa. Check in was nice, but when we entered the room and turned on the TV, the top of the TV was wet. Upon further inspection, it turned out that the air conditioning unit was dripping in 5 places. It was dripping all over the tile stairs, creating a hazard. Management quickly and professionally attempted to solve the problem, but as it was 8:45 p.m., it was necessary to change rooms. The plop-plop-plopping of the water would negate any type of restful sleep. Thus, we were moved to Riad Kalaa 2, a sister property. Riad Kalaa 2 had less amenities (i.e., no restaurant) but still did have breakfast service. Disappointing, as we purposely selected Riad Kalaa for that reason
Stayed 2 nights in Sep 2018
Response from Solange on Sep 27, 2018
Dear guest, we are absolutely sorry for the inconvenience you have encountered and we will take advantage of your comment to improve our services. Best regards,

10/10 Excellent

Karen, Abu Dhabi, UAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was such a beautiful riad! Very authentic looking with the open roof in the centre courtyard. I loved my beautiful room! Breakfast each morning was included, though it could have used some protein. But when I asked for eggs, they made them for me. They don't have an a la carte menu, but I did enjoy their evening 3-course menu. They did their best to guide us to other places to eat, but these are lacking in Rabat and one must be very careful what one eats there, definitely not street food. But the Riad Kalaa is so charming with wonderful employees who even spoke English to us!
Stayed 7 nights in Aug 2018
Response from Solange on Aug 24, 2018
Chère Karen, Nous sommes extrêmement touchés de cette bonne appréciation et vous remercions chaleureusement. Nous espérons vous recevoir à nouveau dans un des établissements du groupe. cordiales salutations

8/10 Good

Andrea, Rabat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Riad. Wi fi worked very well in our room. The entrance to the riad is a little alarming but once you are inside it is beautiful. I would stay here again.
Stayed 2 nights in Jun 2018
Response from Solange on Jun 21, 2018
Dear guest, Many thanks for this good comment. We hope that the municipality will complete the work of the alley very quickly. Best regards

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Uninspiring
Not sure how much was related to Ramadan-timing, but service was very slow and female-staff relatively dis-engaged...pool area was uninviting with lots of bird-poo, and in hindsight I would recommend accommodation closer to RabatVille train station
Stayed 2 nights in May 2018
Response from Solange on May 28, 2018
Cher Client, Nous sommes désolés de n'avoir pu vous satisfaire et allons remédier à cette situation. Bien cordialement,

8/10 Good

Betsy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Gem in the Medina
We really enjoyed our stay. The service was outstanding. The property is a gem located deep in the Medina. Our family and guide stayed together there in three rooms for one night. We wish we had had more time. Beautiful breakfast. Don’t miss it if you get the chance to stay there.
Response from Solange on Apr 10, 2018
Dear Guest, it was a pleasure to welcome you. Looking forward to welcoming you another time. Best regards

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice decorations and comfortable lobby. Parking nearby. Breakfast was good
Stayed 1 night in Dec 2017

10/10 Excellent

paul, tucson az

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Riad near beach
Excellent experience. Beautiful hotel. Attentive staff. Great experience for out first visit to Morocco.
Stayed 2 nights in Nov 2017
Response from Solange on Dec 19, 2017
Dear guest, Many thanks for your comment. We are looking forward to welcoming you another time. Best regards,

10/10 Excellent

laura, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel
Such a beautiful hotel. Stylish, tranquil and a lovely pool. I cannot fault it.
Stayed 1 night in Aug 2017

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Rabat.
Excellent location, beautiful historical facilities, you can walk to most places for authentic Moroccan restaurants an shopping. Taxis are right there, we walked to the tramway station, banks, entertainment. The hotel staff were the best I have ever met in a hotel (and I travel a lot for business). They were available 24 hours and cater to any need. They have a transportation manager who woke up at any hour of the night to get us a taxi or drive us back to hotel, and we tried him at 2am and 5 am, always smiling. We had to leave at 4 am to catch our flight, they arranged for us to have breakfast before we left, their normal breakfast hours were 7 to 11 but they catered to us. Amazing people. I wish I could hire all of them an bring them to San Francisco. The owner was there every morning and everyone looked always happy and smiling. Most employees spoke very good English, excellent French, and other languages. I will go back for sure.
Stayed 6 nights in Jul 2017

8/10 Good

Russell

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely place
Don't be put off by the surroundings on your walk to the hotel ( we nearly were), when you walk through the door things get a lot better!
Stayed 1 night in Jul 2017

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite Riad ever!
I loved Riad Kalaa completely. It was comfortable, beautiful, stylish, in a quiet part of the medina, easy to walk to from the taxi area, and a short walk to the beach, Kasbah des Oudayas, and the Mellah. A dream.
Stayed 2 nights in Jul 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Ran out of hot water in the middle of the night
This is a lovely Riad and our two night stay could have been a wonderful experience if it weren't for the lack of hot water when attempting to take a shower in the middle of the night. When we notified the night staff on duty, they mentioned the primary tank was exhausted and needed to turn on the secondary tank. Asked us to wait 5 - 10 minutes for the hot water to be available; the hot water wasn't available even 2 hours later! We were at Rabat in April and it gets quite chilly at night. We resorted to using kitchen's hot water boiler and a bucket and to complete the shower! This is not something you'd expect from a 4 star Riad. Hopefully the hotel will address the issue with their hot water system as the Riad is beautiful and their restaurant serves great food.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean hotel in the Rabat medina, with excellent service

10/10 Excellent

Faridath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A MA ZING
Very beatiful riad! Service was amazing too! there are all so nice.. the path is a little sketchy but once you enter the riad, its like you,ve entered a new world..so cozy and beautiful..at night its even more beautiful..love it there! the room are amazing if you're looking for that pure morroccan experiance go thenre :-) I dont like tea but i enjoyed their mint tea!

8/10 Good

Gill, London

Liked: Cleanliness, staff & service, property conditions & facilities
Intriguing riad well located in medina
Riad Kalaa is a beautiful riad with attractive decoration and a lovely roof terrace.the location is good though that does make it quite hard to find-some simple sketch maps of the area would help guests ( the older ones like me who dont have smartphones!)Breakfast was very nice with homemade jams,breads,pancakes etc BUT could take ages to get even a cup of coffee as there was only 1 person serving.Why not lay out tables with the basics in advance,covered with flynetting,and bring freshly cooked items as guests arrive?leaving coffee jugs etc on the table would help and/or rearranging it as a buffet. Staff generally very polite and helpful but service could be erratic- eg on my first night I was ignored for 20 minutes until someone remembered to offer me dinner! Rooms clean,quirky and attractive but lighting quite gloomy- not easy to read in bed(older travellers do this quite a lot!) Overall master switch meant you either slept with light on or could not charge device overnight

8/10 Good

Stuart, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit to Rabat
Loved this Read. It was small, but lovely. Very well kept up and in a good location. Staff was helpful
Response from Laetitia on Dec 2, 2016
Dear Stuart, Thank you for your nice review. We are looking forward to your next visit.

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Response from Laetitia on Dec 2, 2016
Thank you for leaving a nice comment after your stay. The curtain separating the bathroom from the bedroom is part of the decoration. We are sorry you did not like it. We are happy you enjoyed our central location. Looking forward to your next visit.

8/10 Good

AMY

Liked: Cleanliness, property conditions & facilities, room comfort
Pretty Riad
Beautiful courtyard. Staff were not overly friendly. Helpful if you need it, but disengaged in general. Breakfast was lovely. Location was great.
Response from General Manager on Dec 2, 2016
Thank you for leaving a comment after your stay at Riad Kalaa. We hope to welcome you again soon.

10/10 Excellent

Niina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Dec 2, 2016
Thank you Niina !

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, clean and great looking Riad
Friendly staff, pleasant experience, good location and a nice looking place
Response from Laetitia on Dec 2, 2016
Thank you for leaving a comment after your stay. We hope to see you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was not a simple place to find for an out-of-town taxi, but then our friends told us the in-town taxi wasn't so clear either. It was an awesome experience walking onto the hotel, with the wonderful open atrium and the sweet, large rooms. We got to up on the second floor by the pool- wonderful open to the sky and the sounds of the city. Rooms were nicely appointed, and ours had a great bathtub. The staff worked mostly in French (very little English) but that burden is on us, I think. Great experience and we will stay there again if ever in Rabat.
Response from Laetitia on Dec 2, 2016
Thank you for staying in Riad Kalaa. We are happy you enjoyed your stay and are looking forward to your next visit.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Mixed review
Some of the staff wasn't as warm and attentive as other riads I stayed in, in Morocco. Rooms right on the courtyard, ground level was noisy. And couldn't open the windows, as the restaurant is in the courtyard.
Response from Laetitia on Dec 2, 2016
Thank you for taking the time to write a review after your stay at Riad Kalaa. We hope to see you again soon at Riad Kalaa, in a room around the terrace.

8/10 Good

Michael, Arizona

Liked: Cleanliness, staff & service, room comfort
Very nice riad; renovation underway
I enjoyed a three-night stay. The riad is near to a medina gate and not too difficult to find after entering the medina. The courtyard is beautiful, comfortable, and pleasant for a meal or refreshment. I had breakfast daily and one lunch, no dinner; the food and service were very good. Unfortunately there was renovation underway in the adjoining room and roof, which made it impossible to enjoy the room during the daytime.
Response from Laetitia on Mar 31, 2016
Dear Michael, We thank you for your review. We are sorry that the work in the two rooms affects your stay. We tried to be as discreet as we could. We hope to welcome you again very soon.