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Reviews of Locanda Don Serafino Historical Boutique Hotel

4 out of 5
Locanda Don Serafino Historical Boutique Hotel
Via XI Febbraio, 15, Ragusa, RG

Reviews

8.2

Very Good

Rating 10 - Excellent. 32 out of 80 reviews" "
Rating 8 - Good. 30 out of 80 reviews" "
Rating 6 - Okay. 12 out of 80 reviews" "
Rating 4 - Poor. 3 out of 80 reviews" "
Rating 2 - Terrible. 3 out of 80 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Beth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an exceptional hotel in Ragusa. Parking is very difficult in Ragusa. The staff takes your car and parks is somewhere and brings it back when you leave. The hotel itself is stunning, a small, boutique property that was rebuilt after an earthquake several years ago. The steps to the second floor are stone, from the 14th century. The walls are the beautiful light stone found all around Ragusa. The room was small, but lovely. The staff is exceptional. They understand that parking is difficult, finding the hotel can be a challenge, and they do everything they can to make it easier, and your stay delightful. I can't say enough about this hotel. I loved it.
Stayed 1 night in Oct 2023

8/10 Good

Anca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful old building, many original details like stone arches across the property. Staff was wonderful, very helpful, parked the car and carried our luggage in the room. Negatives: shower was in an arched area, impossible to shower without bending; tub didn't drain well and specs of dirt were floating in the standing water. Dust was falling from the stone arch to the point that the floor in front of the bed had sand all over in the morning. Street was noisy, we were awaken at 6-7am. At arrival we were told that breakfast was not included, and that breakfast was 30 Euro/person, more than a breakfast at a 5 stars hotel. Overall, was not as good as expected.
Stayed 1 night in Nov 2022
Response from Alex Massari - Executive Director on Nov 29, 2022
Dear Anca, Thank you to taking the time to write a review of your stay with us and we are sorry for didn't satisfy your expectations. We take note of your feedback to improve the guest experience. Kind regards

10/10 Excellent

Tanut

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay at Locanda Don Serafino. The staffs were very friendly and welcoming. The room is nice equipped with everything we need. Amenities are niche and nice. Wifi is a bit slow but it works. Don’t forget to try their restaurant, it is the best I’ve ever had in Sicily.
Stayed 1 night in Sep 2022
Response from Alex Massari - Executive Director on Sep 8, 2022
Dear Tanut, Thank you so much for your stay with us and for the compliment! We wish to welcome you back in the near futureKind regards

6/10 Okay

Albino, Miami

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Property location is great. Suite and Restaurant located very far from main lobby and building. However the staff was great and very helpful. Suite had a very humid smell and dehumidifier, a/c filters and exhaust vents were extremely dirty. Did expect this hotel to be a lot better.
Stayed 1 night in Jun 2022
Response from Alex Massari - Executive Director on Jun 25, 2022
Dear Albino, Thanks to review your stay with us and we are sorry to read about your unsatisfactory stay with us. We would clarify that room booked is located above the Michelin starred restaurant (600 mt from the hotel) and it's mentioned in the email confirmation according to the features of the room. Unfortunately, we haven't had the opportunity to put a detailed description here but we appreciate your point of view to improve the experience with us. Kind regards Alex Massari Executive Director

10/10 Excellent

Lynn, Winnetka

Stayed 1 night in May 2022

8/10 Good

robert

Stayed 2 nights in Apr 2022
Response from Alex Massari - Executive Director on May 2, 2022
Dear Robert, Thank you for your review. We look forward to welcoming you back Kind regards

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is intimate, refined, friendly and centrally located. I want to come back there.
Stayed 1 night in Oct 2021
Response from Alex Massari - Executive Director on Oct 8, 2021
Dear Michael, Thank you so much to taking time to write a review of your stay with us and for the compliments. We wish to welcome you back soon Kind regards

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel?
Very good service and staff. This is very small hotel, with no real amenities. Small reception area with a sofa and a tiny breakfast room. With three groups of two and the two servers( due to covid) it was cramped. They moved us to another room which was much better but this was a separate room which felt more like an Airbandb. I paid pretty much for a basic room but was expecting more from Relais and Chateaux hotel. Moved us but I really don’t see how this constitutes being a hotel is more of a B and B. Good staff nice breakfast.
Stayed 1 night in Oct 2021
Response from Alex Massari - Executive Director on Oct 7, 2021
Dear Mark, Thank you to taking the time to write a review of your stay with us and staff compliments. We are sorry to hear about the breakfast room, we will take care of your opinion to improve it. The separate room suggested is the other room available to have breakfast and we are sorry to feel you in an Airbnb. We invite you to consider that originally, you booked a Standard room but we offered a complimentary upgrade in Junior Suite. Kind regards

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptionally clean, staff very accommodating. Uniquely situated / unique experience
Stayed 2 nights in Sep 2019
Response from Alex Massari - Executive Director on Sep 13, 2019
Dear Guest, Thank you to taking a time to write a review of your stay with us and for the feedback provided. We are glad to know your opinion and we wish to welcoming you back soon Kind regards Alex Massari Executive Director

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful little hotel, our room was like a cave. The location is good, The only think that could have been better is the breakfast had vary limited choices.
Stayed 1 night in Jul 2019
Response from Alex Massari - Executive Director on Jul 15, 2019
Dear Guest, Thank you to taking a time to write a review of your stay at Locanda Don Serafino and thank you for your opinion about the breakfast, it's very important for us know your point of view to improve our facilities. We are taking note of your suggestion and we look forward to welcoming you back in the near future Warm regards Alex Massari Executive Director

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Alex Massari - Executive Director on Jul 2, 2019
Dear Caroline, Thank you to taking a time to review your stay with us! We look forward to hearing from you Kind regards Alex Massari Executive Director

10/10 Excellent

Verified traveler

Stayed 3 nights in Jun 2019
Response from Alex Massari - Executive Director on Jun 18, 2019
Dear Guest, Thank you for your review. Kind regards Alex Massari Executive Director

2/10 Terrible

Stanley

Disliked: Property conditions & facilities, room comfort
This hotel not worthy of being Relais and Chateaux
Stayed 2 nights in Feb 2019
Response from Alex Massari - Executive Director on Mar 3, 2019
Dear Mr. Stanley, Thank you to taking a time to write a review of your stay with us and we don't understand your opinion without any particular information. We would be glad to get further details, please contact us by email. I look forward to hearing from you Kind regards Alex Massari Executive Director

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply perfect
Perfect stay Perfect place Perfect staff
Stayed 3 nights in Dec 2018
Response from Alex Massari - Executive Director on Dec 11, 2018
Dear Sonia, Thank you to taking a time to write a review of your stay with us! Me & the team are great full for you compliments and we wish to welcoming you back soon. Warmest regards Alex Massari Executive Director

8/10 Good

Josefina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff of the hotel namely Martina, Daniela, Alesso and the manager, Alex, made our stay special. They are all very friendly, attentive to our needs and very accommodating to our requests. They booked 2 of the most spectacular meals we had during our stay. The restaurants are both 2 stars Michelin, Duomo and their very own Locanda don Serafino. Would highly recommend this hotel to friends. They only have 10 rooms thus, service rendered is highly personalized.
Stayed 3 nights in Oct 2018
Response from Alex Massari - Executive Director on Nov 5, 2018
Dear Josefina, Thank you so much to taking a time to write such a special review of your stay with us! All of us are touched of your lovely words and thank you for the compliments. We look forward to welcoming you back in the near future Warmest regards Alex Massari Executive Director

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in old town Ragusa.
Lovely staff. Very helpful. Nice location. Stairs to room very scary for my wife.
Stayed 3 nights in Sep 2018
Response from Alex Massari - Executive Director on Sep 25, 2018
Dear Graham, thank you to taking a time to write a nice feedback of your stay at Locanda Don Serafino and we wish to welcoming you back. Regarding the stairs, as mentioned and explained from the staff, as alternative we invite the guest to use the secondary door at room floor. Kind regards Alex Massari Executive Director

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2018
Response from Alex Massari - Executive Director on Sep 20, 2018
Dear Guest, Thank you to review your stay with us! Kind regards Alex Massari Executive Director

10/10 Excellent

Frances

Romantic stay in a cave
We Loved the location in Ragusa Elba (the old part of town) but driving to the hotel is a lil difficult. They will valet but the free parking lot isn't hard to find once you get directions from the first desk. We arrived in the early evening and the location is fabulous to walk all around. So much charm. The room itself was very cool with its cave-like decor. The receptionist was great in providing a map and lots of local recommendations. The room we had does not have a bathroom door but that didn't bother us at all. So it will depend on who you're traveling with. We would def stay there again.
Stayed 1 night in Aug 2018
Response from Alex Massari - Executiver Director on Sep 1, 2018
Dear Frances, Thank you to taking a time to write such a lovely review of your stay with us. Me and team was happy to welcoming you and take care of your stay in Ragusa Ibla. We look forward to welcoming you back in the near future Kind regards Alex Massari Executiver Director

10/10 Excellent

Daniela, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a very unique and original hotel. I loved it and it's location is great. The room was very clean and very charming and has lots of nice details. Since it's built in such an old building they did what they could and did a great job but our shower was a bit uncomfortable and I could imagine that for big and tall people this hotel might not be so confortable. I personally loved it and I would definitely be happy to stay there again.
Stayed 2 nights in Jul 2018
Response from Alex Massari - Executive Director on Aug 21, 2018
Dear Daniela, Thank you to taking a time to write such a lovely review of your stay with us! We take a note of your feedback regarding the shower and we appreciate it, your opinion are important to improve the facilities and we take care. We look forward to welcoming you back in the near future Warm regards Alex Massari Executive Director

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and unusual
Room built into a cave!; great service; nice breakfast; great location
Stayed 2 nights in Jun 2018
Response from Alex Massari - Executive Director on Jul 5, 2018
Dear Guest, Thank you to taking a time to write a feedback of your stay with us and for the compliments! We wish to welcoming you back in the near future Kind regards Alex Massari Executive Director

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Last Night
Last night in Sicily. Very comfortable stay, lovely room; maybe a little small if you were staying for a few days. Every convenience catered for. We were able to park just 20 metres down the road and were welcomed with a complimentary hot drink whilst checking in. Great old building tastefully refurbished. Stairs up from reception a little steep with big steps.
Stayed 1 night in Jun 2018
Response from Alex Massari - Executive Director on Jun 18, 2018
Dear Nick, Thank you so much to taking a time to write such a nice review of Locanda Don Serafino. We are glad to have satisfied your needs and offered a memorable stay with us. We look forward to welcoming you back in the near future Warm regards Alex Massari Executive Director

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quirky but lovely hotel
A fantastic, quirky hotel in the middle of Ragusa so therefore very noisy. The hotel is built into the hill so the stairs are indeed uneven and challenging for the less mobile but they were not an issue for us. We had booked a Junior Suite and initially were given room 11 where the bathroom (including the loo) was IN the bedroom with NO doors. This was not what we had booked so we spoke to the very helpful reception staff who moved us to another Junior Suite, with sofa area, bathroom with door, all exactly as we had initially booked! The breakfasts are a cold buffet style, functional and serve a purpose without being anything particularly exciting. The restaurant was fantastic and we had the set lunch menu which was fabulous and within in our budget. Overall it's a very unusual but lovely hotel with very helpful friendly staff. The only downside is the noise of the road and area and the unfortunate room issue that we had on arrival, but otherwise it is a great place to stay.
Response from Alex Massari - Executive Director on Apr 22, 2018
Dear Guest, Thank you to taking a time to write a nice review of your stay at Locanda and to provide further information about our hotel. The room assigned at arrival was the new Junior Suite, opened few weeks ago and we are hearing the guest opinion to improve it. We appreciate it. Each of us say thank you for your compliments about the staff and we hope to welcoming you back in the near future. Warmest regards Alex Massari Executive Director

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place you absolutely should visit.
Amazing city and very friendly people. Very easy to navigate and incredible vistas from high points in the area. If you have a car park it as soon as possible. Streets are great for walking, but unless you are a local navigating these narrow streets is beyond your pay grade.
Response from Alex Massari - Executive Director on Mar 25, 2018
Dear Richard, Thank you so much to taking a time to write such a nice review of Locanda and thank you for your compliments. We look forward to welcome you back in the near future Warmest regards Alex Massari Executive Director

8/10 Good

Jane

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from Alex Massari - Executive Director on Feb 20, 2018
Dear Jane, Thank you to taking a time to share your opinion. We look forward to welcoming you back in the near future Kind regards Alex Massari Executive Director

10/10 Excellent

Giuseppe, Delaware

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent boutique hotel but hard to get to and bad parking. excellent location for Ibla. Friendly staff, good breakfast, clean room.
Stayed 3 nights in Oct 2017
Response from Alex Massari - Executive Director on Nov 9, 2017
Dear Giuseppe, Thank you to taking a time to write a feedback of your stay at Locanda Don Serafino. We take a note of your opinion and as mentioned on hotel page and email sent prior arrival we haven't parking but we provide free valet service as you know. We look forward to welcoming you back in the future Warmest regards Alex Massari Executive Director

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Ragusa
Charming room in a great location. Staff really helpful. Need a coffee machine in the room
Stayed 4 nights in Sep 2017
Dear Guest, Thank you to taking a time to write a review of your stay with us and we are sorry to didn't know your identity. We take a note of your suggestion to improve our room facilities, it's important know the opinion of our guest, thank you! We look forward to welcoming you back in the near future Kind regards Alex Massari Executive Director

10/10 Excellent

Goldie, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique modern room built into the stone walls
a beautiful room that was built into the stone walls of the city. Had a huge bath and bathroom that was built into rock walls. The bed and room was very modern and the hotel had a fantastic location in the heart of the old town
Stayed 1 night in Sep 2017
Response from Alex Massari - Executive Director on Nov 9, 2017
Dear Goldie, Thank you so much to taking a time to write a lovely review of your stay at Locanda Don Serafino. We are glad to hearing your words and we look forward to welcoming you in the near future Kind regards Alex Massari Executive Director

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Nice comfortable room. Typical Italian small shower area. It didn't drain fast enough so it was always flooded. You get a discount for a day bed at the beach area linked to them-but you will need to ask for a voucher.
Stayed 3 nights in Aug 2017

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic Charm in Ragussa
Top class hotel with a related Michelin starred restaurant. Located in the historic Ibla district of Ragussa not far from the famous Duomo. The hotel is literally carved into the rock face with unique rooms. Great breakfast too.

8/10 Good

Peter, UK

Liked: Cleanliness, staff & service
Small, friendly, innovative hotel in superb locati
Built under and above rock terrain, great location in Ragusa Ibla but totally unsuitable for disabled or infirm guests due to stairs formed out of rock

8/10 Good

Peter, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally good standard. Only very minor niggles: grit/dust from ceiling/walls tends to reappear each day, despite cleanliness of room (probably unavoidable); good choice of items for breakfast, but no fresh orange juice; a bit hard to find by car and parking is a little way away (part of the charm of Ragusa?)

4/10 Poor

Kivanc , Turkey

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
very difficult to climbe to the rooms
Beware of uneven stairs, in the bathroom you might easily hit your head . Breakfast is just ok. Locations is good parking is a problem. Staff did not speak english we needed to wait for 30 mins for reception. Confirmation was not there and they made us wait until the owner speaks to the reception guy.

8/10 Good

Muhammad, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stone rooms in the old town.
This hotel is a nice 15min stroll from the old town. I recommend staying here if you are looking for a rustic, stone room feel. The rooms can smell of damp. We were in room 8 and they moved us to 9 with a massive bathtub and bigger bathroom! The service is mixed, the porter man is very kind and helpful and parked are car nearby and offered to help move our bags in the rain - he was always smiling but the woman at reception desk seems to be always on the phone making personal calls and not very interested in helping the guests. Breakfast is small and very basic - you have to ask the lady at the bar for milk if your cereal, which is a bit weird. Overall a nice place with great rooms. Might be cold in winter but in the summer it's great.

6/10 Okay

Gustavo, Lilongwe, Malawi

Charming little hotel on a charming little town
The hotel is on Ragusa Ibla, the lower town, which has the Duomo and where tourists are more likely to linger. Upper Ragusa is accessible on foot. The hotel owners run a Michelin-starred restaurant in the vicinity, but the reception desk was kind enough to recommend two trattorias with more traditional fare. My room was fairly tiny, particularly the bathroom, the design of which required some ingenuity due to the very limited space available. Still, a very convenient option for a stop-over on this charming little town.

10/10 Excellent

Caroline, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tiny, friendly hotel
When full this hotel has 22 guests, it must have nearly as many staff. It is built into the side of the hill, like most things in Ragussa Ibla and hence has a lot of stairs but it is worth climbing them to get to the characterful rooms. Breakfast, which is on offer for four hours in the morning, has a wide range of cheeses, cold meat, cakes fruit and yoghurt. Plus fruit juice tea/ coffee etc. We had a nightmare journey to Sicily, entirely the fault of Rome airport The hotel staff, who had booked us a taxi from the airport, kept in touch with us and the taxi driver so that when we finally arrived seven hours late, the taxi was still waiting and reception staff were available to greet us. What more could you ask for?

4/10 Poor

Elizabeth, England

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Some difficulties
Small hotel in a good position. Acces to all bedrooms up VERY steep, diificult to manage stone staircase. Breakfast only adequate - no hot food. Some staff rather unfriendly and unnhelpful. Internet and hotel phones down for our 3 night stay.

2/10 Terrible

Jim, Argyll, Scotland.

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not a 4star hotel really a glorified B&B
The Private Beach at Ragusa Marina is an Extra which you have to pay for, so in reality it has no facilities if you exclude the Bar/Breakfast Room. The standard of breakfast fare was extremely poor the same every morning with the choice of fruit reducing as the week progressed. The shower was so small u could hardly turn around and the quality of the bathroom facilities poor. Overall very poor value for the money and a hugh disappointment

8/10 Good

David, Brunswick, ME, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atmospheric Hotel
This is a great base from which to explore wonderfully quaint Ragusa. It is a 10 minute stroll up and down hill to the Piazza del Duomo; just far enough to make you feel like you're living in the city. The breakfast is great, excellent pastries; I wish we would have a few more mornings to try them all. My only complaint is the shotty internet, which only really worked in the lobby.

8/10 Good

LD, York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent breakfast
Very comfortable stay. Slight difficulty with stairs up to rooms. Great breakfast service and helpful, friendly staff.

8/10 Good

Alex, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking situation is difficult. Only three places near hotel and even in winter they can be full. Otherwise very nice place.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Charming little hotel.
Beautiful charming hotel. Excellent porter/customer relations personnel named Tony. Friendly and very helpful in recommending places to visit, eat and make u feel welcome. Room of improvement for cleanliness of room and reception desk. Room was a bit small but bathroom is very well equipped with wonderful amenities. Great restaurant not far away by the same owners.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bespoke Hotel
Staff was the stars of the stay, congratulations.

6/10 Okay

Veronica

Stayed 1 night in Jun 2023

10/10 Excellent

Reynaldo

Stayed 1 night in Sep 2022
Response from Alex Massari - Executive Director on Sep 6, 2022
Dear Reynaldo, Thank you for your review! Kind regards

8/10 Good

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2021
Response from Alex Massari - Executive Director on Oct 25, 2021
Gentile Marlene, Grazie per il tempo dedicato a recensire il suo soggiorno nella nostra dimora. Con l'augurio di accoglierla nuovamente nella nostra dimora Cordiali saluti Alex Massari Executive Director

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Alex Massari - Executive Director on Jul 27, 2021
Dear Marie, Thank you to review your stay with us! We look forward to welcoming you back in the future Kind regards

8/10 Good

Sabrina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Ragusa Ibla stupenda
L'hotel è delizioso e il personale disponibile e gentilissimo. Centrale rispetto al centro e molto curato. Un disagio è l'assenza di un parcheggio e un aspetto davvero fastidioso è il rumore continuo la notte. Le camere si affacciano su una stradina in salita dove passano le macchine, motorini, pedoni, etc... un rumore costante fino alle 2 di notte. Impossibile dormire con la finestra aperta. Anche con le imposte chiuse, per niente facile dormire in silenzio. Peccato
Stayed 6 nights in Aug 2020
Response from Alex Massari - Executive Director on Aug 10, 2020
Gentile Sabrina, La ringraziamo per aver recensito la sua esperienza alla Locanda Don Serafino e per i complimenti ricevuti. In merito al rumore menzionato, ci dispiace e purtroppo comprenderà che non è possibile regolare il flusso e il volume delle persone che percorrono le via antistanti, essendo situati in pieno centro storico e che con le finestre aperte risulta difficile ovunque. Prendiamo comunque nota del suo feedback per migliorare e augurandoci di avervi nuovamente nostri ospiti Cordiali saluti Alex Massari Executive Directo

8/10 Good

Maddalena

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Qualcosa da rivedere
Personale gentilissimo e disponibile, posizione eccezionale. Qualche pecca: La Pulizia Lascia a desiderare, terra sul pavimento, camminando scalza avevo i piedi neri, muro con tracce di sangue e copriletto impolverato. Tutto ciò non può succedere in un hotel 4 stelle. Ho chiesto di aggiungere una persona, chi mi ha risposto è stata gentilissima, ma il letto in più era un divano letto da una piazza e mezza per due persone. Su Hotels.com tra i servizi viene elencata la spiaggia privata, senza specificare che è un servizio a pagamento. Ovviamente arrivati sul posto abbiamo dovuto pagare le postazioni. Per ultimo con le restrizioni covid la colazione non può essere fatta a buffet, rispetto pienamente le regole ma sarebbe opportuno organizzarsi con più personale.
Spiaggia Marina di Ragusa
Vista dalla stanza
Ragusa ibla
Stayed 1 night in Jul 2020
Response from Alex Massari - Executive Director on Jul 13, 2020
Gentile Maddalena, La ringraziamo per il tempo dedicato a recensire il suo soggiorno e ci dispiace non essere stati informati di eventuali malcontenti durante la sua vacanza o al check-out. Leggendo il suo commento ne sono rimasto colpito ed ho personalmente verificato quanto menzionato. Mi permetta di chiarire che il pavimento della struttura è in pietra pece naturale (ovvero nera) e pertanto è possibile che camminando a piedi nudi ci si ritrovi ad avere tracce del colore della pietra. Sulla menzione di tracce di sangue ho immediatamente controllato la camera insieme alla responsabile e nessuno di noi ha individuato ciò da lei menzionato, se fosse stato reale comprenderebbe che sarebbe un atto veramente increscioso e pericoloso da informare immediatamente il personale. In merito al divano letto, come comunicatole via email e nella conferma della sua prenotazione è menzionato che trattasi di un divano-letto (sofa bed) e non di un letto singolo, pertanto non comprendiamo la ragione di tale menzione in seguito. Spiaggia privata. Purtroppo l'impostazione del portale da lei utilizzato per effettuare la prenotazione non permette di specificare o fornire ulteriori dettagli in merito ma noterà comunque che l'hotel e il lido sono situati in due paesi differenti e con nomi differenti. Inoltre la camera da lei acquistata includeva camera e prima colazione. Infine, sul servizio della colazione le presento le nostre scuse, quella mattina abbiamo avuto delle difficoltà che purtroppo hanno avuto una ricaduta sul servizio e di cui, come può notare, ne ammettiamo il disguido da cui ne abbiamo fatto giovamento per migliorare. Cordialmente Alex Massari Executive Director

6/10 Okay

Christine

Traveled with family
Liked: Property conditions & facilities, room comfort
Pour être au cœur de la ville de Raguse Ibla
L'hôtel Locanda Don Serafino Hotel occupe des anciens bâtiments en plein cœur d'Ibla, le centre historique de Raguse, à proximité immédiate des centres d’intérêts que offre cette magnifique ville. Nous y avons séjourné 1 nuit dans une junior suite .. A postériori (en regardant les photos du site) nous pensons avoir été logés dans une chambre de catégorie inférieure n’offrant pas de vue et avec une mauvaise insonorisation ! Le charme du site est indéniable, le revers inévitable de la médaille étant l’exiguïté de tout : salle de bain, salle de petit déjeuner, petit salon de lecture …. Le label Relais & Châteaux exigerait davantage d’attentions. Au niveau de l’hôtel, la salle du bar ou est servi le petit déjeuner mériterait d’être repensée complètement ainsi que les toilettes connexes qui en l’état n’offrent aucune intimité (porte ne fermant pas). Le célèbre restaurant du même nom, le Locanda Don Serafino, occupe un site de toute beauté dans la roche et offre une expérience culinaire de grande qualité, mais ne semble pas valoir la récompense de 2 étoiles au guide Michelin. Note positive : la gentillesse du staff et la prise en charge rapide de la voiture à l’arrivée (ce qui vous évite de vous perdre dans les ruelles étroites de la ville).
Stayed 1 night in Sep 2019
Response from Alex Massari - Executive Director on Sep 20, 2019
Dear Christine, I would like to thank you for having chosen our dwelling and I would clarify the point mentioned by you. Your reservation was for one Junior Suite and we assigned it, maybe you didn’t read carefully the room description and the information provided in the email confirmation, so some rooms are located in the next building at 20 meters from reception and any rooms have view. Concerning the soundproofing, you didn’t report it to the front desk team, we could take care. About your expectation as Relais & Chateaux, you should have understood the location and the spaces available, it’s not a label issue. I and the team will appreciate your feedback about the redesign of the spaces, please contact us and we will be happy to know your help to improve Locanda Don Serafino experience. We are sorry to haven’t satisfaied your restaurant expectation but we say merci for the staff compliments. Wishing to welcome you back in the future Kind regards Alex Massari Executive Director